Aspen Dental - Austin, TX

Kellisue T. 

on Yelp

a year ago

TERRIBLE DO NOT GO THERE!!! Please READ. Less than work. Dr. Rodriguez told me my root canals were not long enough to keep my crowns on! LIE!! Mind you this is my 2 FRONT teeth. They fall off every 2-3 months for over 2 years now. Additionally I could not make 2 scaling appts and gave notice only to have her decide that I would not be seen anymore!!!??? WOW this is unethical. Well I got a second opinion from 2 other dentist and it turns out Dr. Rodriguez does not know what she is talking about. She chose the wrong crown ... read more

Ivan A. 

on Yelp

a year ago

I went in with my wife, as we both had pending appointments and upon leaving we spoke with the finance guy about my options. I called numerous times and kept being routed to leave a voicemail, which I did. I waited an hour and called back, finally getting through to someone in the office, just be be told she would leave a note for him to call me back. I waited 2 hours, called back and the answering service person puts me on hold and then comes back on to tell me to leave a voicemail?! What establishment won't answer the pho... read more

Ivan A. 

on Yelp

a year ago

I went in with my wife, as we both had pending appointments and upon leaving we spoke with the finance guy about my options. I called numerous times and kept being routed to leave a voicemail, which I did. I waited an hour and called back, finally getting through to someone in the office, just be be told she would leave a note for him to call me back. I waited 2 hours, called back and the answering service person puts me on hold and then comes back on to tell me to leave a voicemail?! What establishment won't answer the pho... read more

Casey D. 

on Yelp

a year ago

This office is not a place I'd recommend. In fact the whole company seems quite bizarre. I've had appointments made that were canceled on me for no apparent reason. I've called about others questions and no one seems to be in the office whenever I called. And then when someone did answer they transfer me to another store. It's just a struggle with this company in general. I'm happy I found another dental care provider in north austin that truly cares for people and the overall oral health of their patients and customers. 

Casey D. 

on Yelp

a year ago

This office is not a place I'd recommend. In fact the whole company seems quite bizarre. I've had appointments made that were canceled on me for no apparent reason. I've called about others questions and no one seems to be in the office whenever I called. And then when someone did answer they transfer me to another store. It's just a struggle with this company in general. I'm happy I found another dental care provider in north austin that truly cares for people and the overall oral health of their patients and customers. 

Jimmy H. 

on Yelp

a year ago

They did a deep scaling on me after I just had one done here before just to run up the insurance bill. I just called their office again here on the 20th of November and I have been calling weekly since the 1st of November trying to set a date for work to be done that the predetermination had been approved for over a month. I truly wish I had never heard the name Aspen dental, and I regret walking through their door the very first time. That will go down as one of the 10 biggest mistakes I've ever made in my life. 

Jimmy H. 

on Yelp

a year ago

They did a deep scaling on me after I just had one done here before just to run up the insurance bill. I just called their office again here on the 20th of November and I have been calling weekly since the 1st of November trying to set a date for work to be done that the predetermination had been approved for over a month. I truly wish I had never heard the name Aspen dental, and I regret walking through their door the very first time. That will go down as one of the 10 biggest mistakes I've ever made in my life. 

Erica G. 

on Yelp

a year ago

This establishment is committing insurance fraud through over-billing and deception. I paid for my son's treatment in full as well as a cleaning that is fully covered by insurance and they're still trying to get more money even though I informed them that cleanings are covered 100% from our dental insurance. The office is refusing to give my son the straightening trays that we've already paid for because they want to give him another cleaning to bill us AND our insurance again. I will be contacting corporate and my insurance... read more

Erica G. 

on Yelp

a year ago

This establishment is committing insurance fraud through over-billing and deception. I paid for my son's treatment in full as well as a cleaning that is fully covered by insurance and they're still trying to get more money even though I informed them that cleanings are covered 100% from our dental insurance. The office is refusing to give my son the straightening trays that we've already paid for because they want to give him another cleaning to bill us AND our insurance again. I will be contacting corporate and my insurance... read more