Aspen Dental - Austin, TX

Erica G. 

on Yelp

2 years ago

This establishment is committing insurance fraud through over-billing and deception. I paid for my son's treatment in full as well as a cleaning that is fully covered by insurance and they're still trying to get more money even though I informed them that cleanings are covered 100% from our dental insurance. The office is refusing to give my son the straightening trays that we've already paid for because they want to give him another cleaning to bill us AND our insurance again. I will be contacting corporate and my insurance... read more

Susan M. 

on Yelp

2 years ago

BUYER BEWARE!! I should have checked the reviews before my visit!! I had stellar service/treatment at the Aspen Dental on Cape Cod, which was why I chose them for my current dental emergency (loose crown). The last appointment of their day, the whole entire office just wanted to leave. I never saw the office manager for over an hour. The dentist gave me a false diagnosis as they wanted/tried to get me to have a costly surgery in their below standard office. The tech was inept and quite clueless as to what she was doing. Both... read more

Susan M. 

on Yelp

2 years ago

BUYER BEWARE!! I should have checked the reviews before my visit!! I had stellar service/treatment at the Aspen Dental on Cape Cod, which was why I chose them for my current dental emergency (loose crown). The last appointment of their day, the whole entire office just wanted to leave. I never saw the office manager for over an hour. The dentist gave me a false diagnosis as they wanted/tried to get me to have a costly surgery in their below standard office. The tech was inept and quite clueless as to what she was doing. Both... read more

Kat L. 

on Yelp

2 years ago

I still can't forgive the female Indian doctor that acted too good to answer a question after making me wait an hour with oral gel in my mouth. I asked her if I can ask a question after the procedure She laughed and said "what do you think is happening here? You're having surgery in your mouth." I laughed along because I didn't realize she was belittling me at the time. So I was like "okay then let me ask you now, my husband is also a patient here and needs some antibiotics, is that possible? He can't be seen until after Ja... read more

Kat L. 

on Yelp

2 years ago

I still can't forgive the female Indian doctor that acted too good to answer a question after making me wait an hour with oral gel in my mouth. I asked her if I can ask a question after the procedure She laughed and said "what do you think is happening here? You're having surgery in your mouth." I laughed along because I didn't realize she was belittling me at the time. So I was like "okay then let me ask you now, my husband is also a patient here and needs some antibiotics, is that possible? He can't be seen until after Ja... read more

Ben M. 

on Yelp

2 years ago

Deceptive billing practices. Went in for a cleaning appointment and was told I have to paid first and I do have insurance. Then I have to come back for the 2nd time for the actual cleaning appointment then they asked me to pay again. I told them I already paid and they're like okay you're good togo. Two weeks later, they contacted me and said I still owed money for the cleaning. 

Ben M. 

on Yelp

2 years ago

Deceptive billing practices. Went in for a cleaning appointment and was told I have to paid first and I do have insurance. Then I have to come back for the 2nd time for the actual cleaning appointment then they asked me to pay again. I told them I already paid and they're like okay you're good togo. Two weeks later, they contacted me and said I still owed money for the cleaning. 

B P. 

on Yelp

2 years ago

Went in for a tooth extraction and a deep cleaning. The office provided me with a low-ball estimate and failed to get a pre-estimate from my insurance so that I would have an idea as to what was covered and what was not. They told me services were covered that I had to find out the hard way were actually not covered. So, I am left with a bill for over $2000 because they did not do their job. Very shady practices. BEWARE the incompetence of this place! 

B P. 

on Yelp

2 years ago

Went in for a tooth extraction and a deep cleaning. The office provided me with a low-ball estimate and failed to get a pre-estimate from my insurance so that I would have an idea as to what was covered and what was not. They told me services were covered that I had to find out the hard way were actually not covered. So, I am left with a bill for over $2000 because they did not do their job. Very shady practices. BEWARE the incompetence of this place!