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Aspen Dental - Austin, TX
- Austin, TX
About this business
Location details
12901 N Interstate Hwy 35, Austin, TX, 78753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:30 p.m. | |
| Tue | 08:00 a.m. to 5:30 p.m. | |
| Wed | 08:00 a.m. to 5:30 p.m. | |
| Thu | 08:00 a.m. to 6:30 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I'll start off with saying that all of the technicians and receptionists here were very nice to me. However I came here because my filling had come out of my back molar so I had a giant hole in my tooth for over a month that luckily wasn't causing any pain. I told them this when I made the appointment and when I showed up that I was sure I had some other dental work I needed done but I just wanted to get my filling fixed or at least a temporary fix until I could go to my dentist in my home state. They offered free x rays and... read more
Business response:
I am very sorry to hear this, Hannah. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Austin. If you would like to speak with them in the future, please let us know. Thank you. – Garlen
This has to be the worst dentist office in the country. Expect an unbelievable amount of pain for the simplest procedure. They'll ask you to come in an 2 hours early just to make you sit in they're chair until the time of the original appointment. Head doctor treats her patients and coworkers like animals. They will numb your entire face aside from the 1 root they're working on. For your own well being, please avoid this terrible place
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
This has to be the worst dentist office in the country. Expect an unbelievable amount of pain for the simplest procedure. They'll ask you to come in an 2 hours early just to make you sit in they're chair until the time of the original appointment. Head doctor treats her patients and coworkers like animals. They will numb your entire face aside from the 1 root they're working on. For your own well being, please avoid this terrible place
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
Arrived for my appointment on time this morning only to find out due to system problems They were not seeing any patients today. I drove over an hour each way! I don't understand why I wasn't notified about this the day before. I understand their system was down, but there's always a way to contact people. This is inexcusable. Not good practice! Your patients time is just as valuable as yours. I am an existing patient! So almost a week later, I called to reschedule my canceled appointment. Was told they are still not abl... read more
Business response:
We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems and other business applications for Aspen Dental. We are still working to resolve issues related to our Aspen Offices so please know that we have limited access to contact patients at this point. We are open at all offices for existing patients and we will be scheduling new patients shortly. Michelle, ADMI
Arrived for my appointment on time this morning only to find out due to system problems They were not seeing any patients today. I drove over an hour each way! I don't understand why I wasn't notified about this the day before. I understand their system was down, but there's always a way to contact people. This is inexcusable. Not good practice! Your patients time is just as valuable as yours. I am an existing patient! So almost a week later, I called to reschedule my canceled appointment. Was told they are still not abl... read more
Business response:
We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems and other business applications for Aspen Dental. We are still working to resolve issues related to our Aspen Offices so please know that we have limited access to contact patients at this point. We are open at all offices for existing patients and we will be scheduling new patients shortly. Michelle, ADMI
Beware! This DDS was in my network and I was charged for a consultation $140.00 even though I received treatment they would not recode my visit or let me speak to the dds to review. They did not provide me with any documentation that I would be charged this like they said they would. Everyone I spoke to was extremely unhelpful. I would not recommend Aspen Dental to anyone.
Business response:
Hi Kathleen, I'm sorry that your visit didn't live up to expectations. I'd be happy to make sure that the team in Austin, is aware of your feedback. If you would also like to call Customer Service, you can reach us directly at 1-866-767-0890. – Heather, ADMI
Beware! This DDS was in my network and I was charged for a consultation $140.00 even though I received treatment they would not recode my visit or let me speak to the dds to review. They did not provide me with any documentation that I would be charged this like they said they would. Everyone I spoke to was extremely unhelpful. I would not recommend Aspen Dental to anyone.
Business response:
Hi Kathleen, I'm sorry that your visit didn't live up to expectations. I'd be happy to make sure that the team in Austin, is aware of your feedback. If you would also like to call Customer Service, you can reach us directly at 1-866-767-0890. – Heather, ADMI
Very very poor bedside manor doctor argued with me . My daughter is hearing impaired and vision impaired had a tooth pulled at 9am prescription never called in its 1:00 pm now had to go back to the office doctor screamed at me very unprofessional Never never go here to this location!!!!!!!! I never been treated so bad and the unprofessional doctor arguing with a Patient''s mother before in my life
Business response:
I'm truly sorry to hear this, Regenia, and I can understand your frustration. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you about this experience: 1-866-767-0890. - Krista, ADMI
Very very poor bedside manor doctor argued with me . My daughter is hearing impaired and vision impaired had a tooth pulled at 9am prescription never called in its 1:00 pm now had to go back to the office doctor screamed at me very unprofessional Never never go here to this location!!!!!!!! I never been treated so bad and the unprofessional doctor arguing with a Patient''s mother before in my life
Business response:
I'm truly sorry to hear this, Regenia, and I can understand your frustration. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you about this experience: 1-866-767-0890. - Krista, ADMI
Frequently asked questions about Aspen Dental - Austin, TX
How is Aspen Dental - Austin, TX rated?
Aspen Dental - Austin, TX has a 4.1 star rating with 566 reviews.
When is Aspen Dental - Austin, TX open?
Aspen Dental - Austin, TX is closed now. It will open tomorrow at 8:00 a.m.