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Aspen Dental - Austin, TX
- Austin, TX
About this business
Location details
12901 N Interstate Hwy 35, Austin, TX, 78753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:30 p.m. | |
| Tue | 08:00 a.m. to 5:30 p.m. | |
| Wed | 08:00 a.m. to 5:30 p.m. | |
| Thu | 09:00 a.m. to 6:30 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Arrived for my appointment on time this morning only to find out due to system problems They were not seeing any patients today. I drove over an hour each way! I don't understand why I wasn't notified about this the day before. I understand their system was down, but there's always a way to contact people. This is inexcusable. Not good practice! Your patients time is just as valuable as yours. I am an existing patient! So almost a week later, I called to reschedule my canceled appointment. Was told they are still not abl... read more
Business response:
We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems and other business applications for Aspen Dental. We are still working to resolve issues related to our Aspen Offices so please know that we have limited access to contact patients at this point. We are open at all offices for existing patients and we will be scheduling new patients shortly. Michelle, ADMI
Arrived for my appointment on time this morning only to find out due to system problems They were not seeing any patients today. I drove over an hour each way! I don't understand why I wasn't notified about this the day before. I understand their system was down, but there's always a way to contact people. This is inexcusable. Not good practice! Your patients time is just as valuable as yours. I am an existing patient! So almost a week later, I called to reschedule my canceled appointment. Was told they are still not abl... read more
Business response:
We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems and other business applications for Aspen Dental. We are still working to resolve issues related to our Aspen Offices so please know that we have limited access to contact patients at this point. We are open at all offices for existing patients and we will be scheduling new patients shortly. Michelle, ADMI
Beware! This DDS was in my network and I was charged for a consultation $140.00 even though I received treatment they would not recode my visit or let me speak to the dds to review. They did not provide me with any documentation that I would be charged this like they said they would. Everyone I spoke to was extremely unhelpful. I would not recommend Aspen Dental to anyone.
Business response:
Hi Kathleen, I'm sorry that your visit didn't live up to expectations. I'd be happy to make sure that the team in Austin, is aware of your feedback. If you would also like to call Customer Service, you can reach us directly at 1-866-767-0890. – Heather, ADMI
Beware! This DDS was in my network and I was charged for a consultation $140.00 even though I received treatment they would not recode my visit or let me speak to the dds to review. They did not provide me with any documentation that I would be charged this like they said they would. Everyone I spoke to was extremely unhelpful. I would not recommend Aspen Dental to anyone.
Business response:
Hi Kathleen, I'm sorry that your visit didn't live up to expectations. I'd be happy to make sure that the team in Austin, is aware of your feedback. If you would also like to call Customer Service, you can reach us directly at 1-866-767-0890. – Heather, ADMI
Very very poor bedside manor doctor argued with me . My daughter is hearing impaired and vision impaired had a tooth pulled at 9am prescription never called in its 1:00 pm now had to go back to the office doctor screamed at me very unprofessional Never never go here to this location!!!!!!!! I never been treated so bad and the unprofessional doctor arguing with a Patient''s mother before in my life
Business response:
I'm truly sorry to hear this, Regenia, and I can understand your frustration. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you about this experience: 1-866-767-0890. - Krista, ADMI
Very very poor bedside manor doctor argued with me . My daughter is hearing impaired and vision impaired had a tooth pulled at 9am prescription never called in its 1:00 pm now had to go back to the office doctor screamed at me very unprofessional Never never go here to this location!!!!!!!! I never been treated so bad and the unprofessional doctor arguing with a Patient''s mother before in my life
Business response:
I'm truly sorry to hear this, Regenia, and I can understand your frustration. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you about this experience: 1-866-767-0890. - Krista, ADMI
I was on temporary business assignment in Austin . I broke a piece of a molar leaving a jagged edge. I simply wanted it filed off until I got home. They charged me nearly $200 for an exam then refused to file the edge. Bait &?Switch?
Business response:
I'm sorry to hear this, and I can understand your frustration. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
I was on temporary business assignment in Austin . I broke a piece of a molar leaving a jagged edge. I simply wanted it filed off until I got home. They charged me nearly $200 for an exam then refused to file the edge. Bait &?Switch?
Business response:
I'm sorry to hear this, and I can understand your frustration. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Do not waste your time. Called to book an appointment for a basic cleaning . Even told them that I have braces ..was told that it wouldn't be a problem. But only to first off be given bad directions. Once I did make it in the front desk staff was absolutely amazing... as well as the dental assistant... on the other hand the dentist herself was very unprofessional and rude ! They proceeded to tell me that the hygienist wasn't available to do my cleaning and that I was gonna need my wires removed to get treatment... (which I a... read more
Business response:
I'm sorry you didn't have a positive experience, Candi. If you would like to share more details about your visit, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Frequently asked questions about Aspen Dental - Austin, TX
How is Aspen Dental - Austin, TX rated?
Aspen Dental - Austin, TX has a 4 star rating with 541 reviews.
When is Aspen Dental - Austin, TX open?
Aspen Dental - Austin, TX is closed now. It will open at 8:00 a.m.