This profile has been claimed by the business owner or representative.
Auburn Gate
- Apartments
- Auburn Hills, MI
About this business
Location details
100 Lake Village Blvd, Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter If you're moving in, beware of anything breaking, as maintenance does not respond to issues unless they've been submitted multiple times or it's been multiple months after your initial request. Rent increases have also been on the order of 15%, with no explanation other than "this is what we believe market value is". I've contacted the office about some concerns and questions, but have yet to get a resolution. On the bright side, the location is decent and they're starting to have more resident events
Business response:
Dear Resident, thank you for reaching out. It’s our priority to provide residents with a comfortable living experience and we apologize for any delays in maintenance services. At your earliest convenience, please contact our manager at auburngatepropertymanager@beztak.com. We hope to speak with you soon and look forward to fixing any issues to your satisfaction.
Liars. Please be careful DO NOT get a short term lease here. I lived at Auburn gate for 2 separate terms in 2017 and 2018. Both were short term 3 month leases. The shortest lease they offered was 6 months, so the conversation was lengthy and clear that we wanted 3 months each time we stayed. The staff confirmed a 3 month lease and the first term everything worked well from the start. The second term, they knew we wanted a 3 month lease again since we had to move back to school and couldn’t stay. A little after a month in to ... read more
Business response:
Hello, Teddy. Due to the nature of your concerns, we think it would be best if we spoke with you directly. Please stop by our office at your earliest convenience so we can discuss these claims. We look forward to speaking with you soon. -The Team at Auburn Gate Apartments
Don’t move here Bad maintenance, office never answers there phone, rodent problem in buildings and apts (mice) mold in some apartments, only two grills outside for 200+ apts, grounds of community not up to standards, place is money grab don’t move here.
Business response:
Thank you for taking the time to voice your concerns. Our top priority is making sure our residents have a comfortable place to call home and we would love to speak about this more with you. Please reach out to us directly at your earliest convenience. Thank you and we look forward to giving you the 5-star experience you deserve!
Verified Renter This place is overpriced, no one that works here answers the phone, it’s a 3rd party service in another state or country.
Business response:
We are disappointed to hear that you feel this way. Our top priority is making sure that our residents feel comfortable and heard so we apologize if that is not the case. Please send us an email or make an appointment to come speak with us directly and we would be happy to meet with you to hear your concerns. Thank you and we hope to turn your experience around.
Verified Renter The apartment location is decent, but maintenance and keeping the complex in reasonable repair is done poorly. In addition, rent increases are on the scale of 10-15% yearly. I would recommend looking elsewhere if possible.
Business response:
Thank you for taking the time to voice your concerns. Please reach out to us at (833) 205-0582 so we can properly address these concerns. Thank you and we hope to hear from you promptly. -The Team at Auburn Gate Apartments
Verified Renter It used to be great here. The community is clean , the apartment is nice. It felt like a nice quiet sanctuary away from the busy city life. That has all changed since the new neighbor moved in who leaves their trash out and refuses to train their dog. A dog that wakes us up in the night, disturbs us all day long and stresses us out.
Business response:
Thank you for taking the time to voice your concerns. Please reach out to us directly so we can hear more and work towards solutions. We look forward to speaking with you soon!
Verified Renter Based on the monthly costs, you would expect better maintained grounds and for maintenance requests to be completed in a timely, high-quality manner. My maintenance requests are frequently marked complete or just canceled outright with no work being done. In order to have the work completed, I need to submit multiple requests over the span of many weeks. I would recommend looking elsewhere if you are looking for a place to live, if at all possible.
Business response:
We're sorry to hear that your experience with our team has missed the mark for you. Providing great service is a top priority for us and we strive to resolve maintenance requests as promptly and thoroughly as possible. We encourage you to contact our office once more at your convenience. If we are unable to take your call, please leave a message with your name and contact information and a member of our team will be sure to get back to you as soon as possible. We look forward to speaking with you and offering our assistance.
Verified Renter I was complaining because my apartment doesn't include a garage and I requested to assign a parking space for each apartment that doesn't include a garage because people with garage are using their garage to store things and they park in the parking spaces and sometimes I can not find a space to park...after that the staff stopped answering my emails...
Business response:
Thank you for taking the time to share your feedback. Due to the nature of your concerns, we feel it would be best if we spoke with you directly. Please call or stop by the office to discuss your concerns directly.
Verified Renter Overall, the grounds and the apartments are decent, but could benefit from maintenance being performed on time or at all. I have submitted multiple maintenance requests that either get dismissed or take weeks to be completed. Between the lack of maintenance timeliness and the rent increases of almost 15% per year, I would recommend looking elsewhere and keeping Auburn Gate only as a backup option.
Frequently asked questions about Auburn Gate
How is Auburn Gate rated?
Auburn Gate has a 4 star rating with 887 reviews.
When is Auburn Gate open?
Auburn Gate is closed now. It will open at 9:00 a.m.