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Auburn Gate
- Apartments
- Auburn Hills, MI
About this business
Location details
100 Lake Village Blvd, Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Do not rent here! If you notice their website only has 15 reviews and they are all great. That’s because they can control those. But if you read the reviews on other sites they are all terrible. I don’t even know where to start. Everything is broken and never fixed properly. The manager makes a million excuses for everything that is brought to their attention. Even reading the reviews on this page took them almost 1 year to respond to some of them. If they really cared about the place they would try to help. All they care ab... read more
Business response:
It's unfortunate that your experience has not met your expectations, Cheryl. We understand that you may be frustrated with our policies regarding early lease termination and that this has had a negative impact on your opinion of the community. However, we hope that you understand that we must uphold the terms of our leasing agreement uniformly. We would also like to take this opportunity to comment on some of the statements made in your review. We assure you that we value all reviews and utilize them as a way to help us iden... read more
Do not rent here! The place is poorly maintained. The pool turns green the beginning of August. They refuse to clean it. The sauna is always broke. They don’t have recycling. The office staff is rude. I can keep going. I wish I wouldn’t have signed my lease here. If you do renew they want significantly raise the rent. And the 2 month notice is insane.
Business response:
Cheryl, we hear your frustration and apologize that your experience here has been anything short of exceptional. Please know, amenities are only closed when necessary maintenance or repairs are being performed. Rest assured, the improvements we are implementing will be well worth the wait! Our dedicated maintenance team is committed to resolving all reported issues in a timely manner. If you notice anything around the community that remains in need of attention, please submit an official maintenance request so that our team ... read more
Verified Renter El Departamento está muy padre, la atención de las personas en el leasing office es muy mala. Las personas de mantenimiento son amables y atentas
Verified Renter It would be great if the staff would know how to send emails, letters or voicemails for important subjects, now I am the one paying for their mistakes and Management does not care
Verified Renter Middling to fair. Poorly maintained. The location is great, but not worth what you have to pay in rent.
Far from luxury On the sign, it states luxury apartments which is far from the truth. The only thing that is luxury is the rent. Water and waste pickup are extra charges. If you have any issue, the staff is rude when you ask them to address it. The oven is very inconsistent in temperatures. The top of the stove gets very hot when the oven is on. The refrigerator is cheap. The freezer doesn’t fully close which causes freezer burn. Neighbors above you make lots of noise walking at all hours of the night and they staff says the... read more
Business response:
It is unfortunate to read that your experience with our community has not met your expectations. The satisfaction of our residents is a top priority for our team and we will certainly take your valuable feedback into consideration moving forward. However, we can assure you that each member of our team strives to provide great service at every opportunity and we are saddened that you've gotten any other impression. We would appreciate the opportunity to discuss your concerns with you further in order to offer you as much assi... read more
Mediocre I lived here for 3 years right next to the freeway at the end of the complex. Management (and the name) changed THREE times. The freeway noise is atrocious and the extremely thin, poorly insulated walls don't help. The windows are also single-pane and leak lots of heat--I struggled to maintain 60 in the winter when it was around 20 outside. When it got into the negatives, I was worried the pipes were going to burst. The apartment above me started leaking due to lack of maintenance in the furnace and water built up i... read more
Business response:
We're very sorry to hear that your experience with our community was not more positive, but we do appreciate you bringing your concerns to our attention. The upkeep of our homes and the satisfaction of our residents are top priorities for our team and we apologize for any inconveniences that you experienced during your time here. We will be sure to utilize your valuable feedback to help us improve and serve our residents to the very best of our ability moving forward. If you would like to discuss your experience with us furt... read more
Don’t do it! I’ve lived here for a few years and honestly this place has severely gone down hill. Our ceiling has had multiple leaks, when we say anything all maintence does is come in and paint over it. If I knew that’s how severe leaks would be fixed I would just do it myself....it’s disgusting to think of how much black mold is in these apartments. Parking is absolutely awful here. They will lie to you about getting a garage. Then when you ask about it they act completely clueless and give you a stupid excuse for not havi... read more
Business response:
We're sorry to hear that your experience with our community has fallen short of your expectations. The upkeep of our homes is important to us and we strive to address issues as promptly and thoroughly as possible. If there are any concerns that you've encountered in your home that require further attention, please submit a maintenance request and we'll be happy to reassess it. We do apologize for any inconvenience that you've experienced in regard to our amenities, but we sincerely want you to enjoy your home to the fullest.... read more
A lot of work to be done One of the main reasons I chose Auburn Gate was the availability of enclosed carports. When I signed my lease the woman said there was 1 garage available and that I'd be 1st on the list to get it.... well that was a year and a half ago! I stop into the front office every couple months to inquire about the garage and I get the same generic response. One time I even talked to the woman who was taking care of assigning garages and she said "I'd be taken care of next", this was about 5 months ago. Normal... read more
Business response:
Though we're sorry to hear that parking has been a source of frustration for you, we appreciate you bringing your concerns to our attention. We will certainly take your valuable feedback into consideration moving forward. We do apologize for any miscommunication you've experienced regarding renting a garage and would be happy to speak with you about their availability. Please feel free to reach out to us here in the office at your convenience. Thank you.
Frequently asked questions about Auburn Gate
How is Auburn Gate rated?
Auburn Gate has a 4 star rating with 887 reviews.
When is Auburn Gate open?
Auburn Gate is closed now. It will open at 9:00 a.m.