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Auburn Gate
- Apartments
- Auburn Hills, MI
About this business
Location details
100 Lake Village Blvd, Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter I have been putting in maintenance requests for two summers because my air vents smell like mildew. It is disgusting smelling, and I always have to have the windows open and candles burning, which is also unhealthy for your lungs. My friend came over last night, the moment he walked in the door. He asked me why my house smelled like mildew. I am so sick of it . Supposedly a regional manager is getting involved, but I have not heard anything for several weeks about it. Everything in your home is smell like mil... read more
Business response:
Our team takes all concerns seriously, especially regarding the comfort of our residents. We understand the frustration of dealing with ongoing maintenance issues and are committed to resolving this matter. Please reach out to us at auburngatepropertymanager@beztak.com to discuss this matter further. Your comfort and well-being are important to us, and we will continue working to improve your living experience.
Verified Renter New Management company took over and have just ruined the experience that we have had for the last 3 years. Instead of fixing parking issues, enforcement of their smoking policies, they are more worried about what your balcony looks like, and to be honest they don't even take action across all the buildings and apartments. They put out emails about what they are going to do and yet no actions, other than more emails. The office staff wants everything done by emails and then take a month to get back to you. No... read more
Business response:
We appreciate you sharing your feedback regarding your experience. While the same management company has been at this location for over 6 years, your concerns about parking enforcement, policy implementation, and communication are noted and taken seriously. We encourage you to contact us at auburngatepropertymanager@beztak.com to discuss these matters further. Your satisfaction is our priority, and we’re committed to addressing these issues.
Verified Renter Maintenance takes awhile but they're making strides to be better. I'm hoping the parking, trash/dumpster, and rent portal situations begin to improve. I like it here, but it's tough sometimes to keep that attitude.
Business response:
We’re glad to hear that you enjoy living here and appreciate your understanding as we work to improve our maintenance services. Your feedback about parking, trash management, and the rent portal is valuable, and we’re committed to making progress in these areas. Please don't hesitate to reach out to us at auburngatepropertymanager@beztak.com with any specific concerns or suggestions you may have. We're here to help and want to ensure that your experience continues to improve.
Verified Renter Location is decent, but the yearly rent increases are very high, especially for the fact that maintenance requests are ignored when you submit them.
Business response:
Thank you for reaching out. Please know that our prices are based on our market and are comparable to other communities with similar amenities and services. We'd be more than happy to speak with you about your concerns so please visit our office when you have a moment.
Verified Renter In general the neighborhood no longer feels safe. I’ve lived here only one year, and in this past year I’ve witnessed THREE police raids via the Oakland county sheriff & auburn hills pd. It’s scary. It blocked my car in so I couldn’t go to work once (unmarked vans all lined up, so actually none of my neighbors could leave either).
Business response:
Thank you for sharing your feedback. To make sure both you and your neighbors feel comfortable and at home with us, we'd love to discuss these points in person. Please contact our property manager at auburngatepropertymanager@beztak.com so we can work together to implement solutions that will improve your experience with us. We look forward to connecting.
Not worth it The apartment itself is nice but luxury isn’t hoe I would describe my experience. The “amenities” are almost always broken, there is one very small gym and pool to support thousands of residents. The gym and pool area is not well maintained, which is more of a reflection of the residents. Let’s not forget how fun it is to go workout with people who do not wear headphones so you can’t hear your workout over their obnoxiously loud music and the property manager does nothing. I was told if they hear the music they’... read more
Business response:
We're sorry to hear that your living experience hasn't met your expectations. We understand the importance of a well-maintained gym and pool area for our residents and would be more than happy to discuss your feedback further. Please reach out to our property manager at auburngatepropertymanager@beztak.com so we can discuss your concerns in more detail and work towards improving your experience. We look forward to connecting with you!
Terrible place to live The apartments are pricey for the quality. Police are always coming and going…..very odd and does not make me feel safe. Definitely don’t recommend this place. I regret living here. All they care about is money and they ignore existence.
Business response:
Thank you for reaching out! Your well-being and the well-being of our community is our top priority and we'd love to work with you on how we can improve our services. Please come by our office or contact our property manager at auburngatepropertymanager@beztak.com at your earliest convenience. We look forward to connecting with you and improving your experience.
Verified Renter To all prospective renters, beware of anything requiring maintenance. I had reported a pothole multiple times, starting in August of last year, and it was only fixed after recently meeting with the property manager because I hit it and damaged my car. The leasing office/property manager have also refused to cover the cost to repair my car, saying that the pothole wasn't that bad, and that they couldn't confirm that the damage was from that specific pothole. Overall, my satisfaction over the past few years at ... read more
Business response:
We appreciate your feedback. We deeply apologize for the frustration these maintenance issues have caused you. To ensure a better experience moving forward, we'd like to discuss your review with you further and get your concerns taken care of. When you have a chance, please stop by our office.
Verified Renter After living here for 2.5 years, I have submitted close to 50 maintenance requests, with almost half of them being canceled or falsely marked complete. The average time between submission and completion is over 17 days, if you include the ones that were falsely marked complete with no work being done. Talking with the leasing office staff has not yielded any noticeable change in the time it takes for the maintenance to be completed. In addition, the yearly rent increases are on the order of 12-20%. On the plu... read more
Business response:
Dear Resident, please accept our apologies for this delay. When you have a moment, will you please email our office at auburngatepropertymanager@beztak.com. We'd like the chance to go over when your maintenance order will be completed and address any remaining concerns you may have. We appreciate your patience and sincerely look forward to turning your experience around.
Frequently asked questions about Auburn Gate
How is Auburn Gate rated?
Auburn Gate has a 3.9 star rating with 956 reviews.
When is Auburn Gate open?
Auburn Gate is closed now. It will open at 12:00 p.m.