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Auburn Gate
- Apartments
- Auburn Hills, MI
About this business
Location details
100 Lake Village Blvd, Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter The amenities in the clubhouse are nice and some of the staff are helpful. The apartment units are cheaply renovated and maintenence is not performed quickly. Rent tends to increase between 10% and 15% each year.
Business response:
We are troubled by such a low rating. Please reach out to our office with what we can do better to turn your view of our community around!
Verified Renter The apartment floor plan is nicely laid out, but the changes to the "renovated" model left some things to be desired. There were many damaged parts upon move-in, despite us being the first ones in after the renovations. Also, be prepared for rent to increase by more than 10% when your lease renewal comes around.
Business response:
Thank you for taking the time to leave us your feedback. We apologize if you've had a less than positive experience. Your living experience is important, and we want nothing more than to provide a comfortable and pleasant home for our residents. Your feedback and concerns are valued, and we'd be more than happy to discuss each item you referenced in more detail. Please feel free to come speak with us directly in our office or over the phone at (833) 205-0582. We look forward to having the opportunity to change your mind! Tha... read more
Verified Renter Our apartment had been infested with bugs, specifically pill bugs, since moved in day. Everyday we were killing over 10 per day and sweeping them up. They come from between the wall and baseboards in all of our rooms and also near gaps near windows/doors. Despite calling maintenance multiple times, over our first few months, the exterminator came out only once. Then we were told to wait for winter and hope most of them die off. I have never lived with this many bugs in my apartment. We have spent a considerab... read more
Business response:
We are alarmed by this review. Our team provides weekly pest control for our residents, and we are happy to resolve this issue for you. Please call us at (833) 205-0582 so that we can assist you as quickly as possible.
Verified Renter This place is overpriced and the management is fairly incompetent. The renovations are nice, but it's hit or miss if things were done correctly or not. Best part of this place is the maintenance staff - they are very kind and efficient! Otherwise this facility doesn't have much more to offer at this time. Have to say I'm fairly disappointed with my experience thus far, hoping things improve.
Business response:
Though we're glad to hear that maintenance has been so helpful, it's unfortunate that your experience has not met your expectations. We can assure you that our rates are an accurate reflection of the current local market, and we feel they provide a great value when taking into consideration all that the community has to offer. That being said, the satisfaction of our residents is of the utmost importance to us and we do our best to resolve their concerns whenever possible. If there is anything that we can help you with at th... read more
Verified Renter It was a gated community with valet trash pick up and is no longer that. Snow and ice removal is terrible. No lights at the mailboxes.
Business response:
Though we're sorry to hear that your experience has fallen short of your expectations, we appreciate you sharing your concerns with us. We'll be sure to take your valuable feedback into consideration. If you'd like to discuss your thoughts with us further, or if there is anything specific we can help you with to make your experience more positive moving forward, we hope you'll feel free to contact our office at your convenience. Thank you.
Verified Renter Over priced apartments to be called luxury. I shake in my apartment. My lamps literally move around on my table because the upstairs people stomp, run, and sound like they are coming through the ceiling. You hear everything. Bathroom cabinet was fixed by maintenance with one door now uneven with the other and being told they would not spend the money to fix it correctly. The up side, it is close to everything and the entrance is pretty. Parking is a joke and it's a simple fix to it. I've been here 7 years and... read more
Business response:
Though we're sorry to hear that your experience has not been more positive, we appreciate you sharing your concerns with us. The satisfaction of our residents is important to our team and we strive to resolve concerns whenever possible. We would be happy to speak with you about any maintenance requests that require further attention. Additionally, though apartment-style living can result in some external noise, we do enforce community noise policies and expect residents to be respectful of their neighbors. We are available t... read more
Verified Renter Terrible, take your hard earned money elsewhere. Over priced for quality of living.
Business response:
We're very sorry that you feel this way. We want each of our residents to enjoy their homes to the fullest and see the full value of our community. If there is anything we can help you with in hopes of making your time here more enjoyable, or if you have any concerns that you'd like to discuss with us, we encourage you to contact our office at your convenience.
Verified Renter The worst place I have ever lived.
Business response:
We're very sorry to hear that your experience has not been more positive. We sincerely want each of our residents to enjoy their homes and the community to the fullest. Please reach out to us here in the office and we'll be happy to speak with you about any concerns you have and offer as much assistance as possible. Thank you.
Verified Renter They do not notify you until the day before that your move in date has changed and the only reason the decided to tell me was because I came in to ask about my move in process. Customer is number one and it definitely didnt feel that way on the first day. I see that they apologize to comments but instead maybe just fix the process instead, so others dont go through this.
Frequently asked questions about Auburn Gate
How is Auburn Gate rated?
Auburn Gate has a 4 star rating with 887 reviews.
When is Auburn Gate open?
Auburn Gate is closed now. It will open at 9:00 a.m.