AUTOPAY

Credit Karma Member 

on Creditkarma

a year ago

Disappointing Experience with Autopay Refinance I had a highly frustrating experience with Autopay Refinance. Despite being pre-approved for a competitive rate on Credit Karma, the actual offer I received was significantly different. The customer service was unresponsive—I was repeatedly put on hold, transferred without resolution, and ignored for weeks despite multiple messages and calls. When I asked for assistance, the representative was dismissive and even suggested I "stop calling if it was bothering [me]." There was no... read more

Credit Karma Member 

on Creditkarma

a year ago

Very unprofessional and high rates Whoever reached out to me was incredibly unprofessional. They would call, immediately hang up, not leave a voicemail, and then not answer when I called them right back. They then texted me complaining that I wasn't answering their calls. McDonald's employees are more professional than whoever I was working with — the conversation really blew my mind at the lack of communication and courtesy. The suggested AutoPay rates proposed by Credit Karma are very, very optimistic. Whatever Credit Karm... read more

Credit Karma Member 

on Creditkarma

a year ago

Horrible Experience Iwill never refinance with Aut Unfair, Dishonest, and Possibly Discriminatory I had a terrible experience working with Kash Armstrong on a refinance. He told me I was approved, took all of my personal information, and then sent a fake-sounding email with a bogus excuse from the underwriter saying I was denied. This company claims to be based in Colorado, but agents are all over the place. It feels unorganized, unprofessional, and shady. As an African American woman, I can’t help but feel that our loans ar... read more

Credit Karma Member 

on Creditkarma

a year ago

Confusing and a sever lack of clarity This service is absolutely terrible. I am never able to contact my loan advisor. I have to contact the company directly, they leave a message and my loan advisor may contact me days later dispite always ending every conversation with "please reach out to me any time with any questions you have". But the worst aspect is their sever lack of clarity. As of right now, weeks after completing the refinancing, there is still approximately $6000 unaccounted for. DO NOT use this service. 

Credit Karma Member 

on Creditkarma

a year ago

Horrible Bait and switch this place is a joke 

Credit Karma Member 

on Creditkarma

a year ago

Dissatisfied I was approved for a loan and was not told of $500 dollar fee until after I accepted the loan. 

Credit Karma Member 

on Creditkarma

a year ago

2 months waiting on refund They sold me an engine warranty and gap coverage. Cancelled it and they said 4-6 weeks for the cancellation. And I’ve still not received my $2600 they signed up for warranties for on my behalf. Not recommended 

Credit Karma Member 

on Creditkarma

a year ago

Advertised APR is not realistic First of all, this is not really a lender. This is a company that searches for loans from lenders on your behalf. The best they could get me was 1.5% above the advertised rate. I had over 800 credit rating, and now it is around 790 after all of the credit checks. Don’t forget to ask about fees, which seem to be around $600. On the plus side, the loan specialist who worked with me was very pleasant, knowledgeable, and helpful. 

Credit Karma Member 

on Creditkarma

a year ago

Don't waste your time!! Avoid this company! I saw refinance rates advertised as low as 4.95%, so I applied, hoping to lower my 6.29% loan. Instead, they offered me 6.49%—higher than what I’m already paying! Absolute joke. I also took a hard inquiry on my credit, only to find out the 4.95% rate isn’t even available in my state (AZ). Had they been upfront about this, I never would have applied. When I asked to have the inquiry removed, they refused. Deceptive advertising and a complete waste of time. Stay far away!