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Bacchus - A Bartolotta Restaurant

4.6

About this business

Location details

925 E Wells St, Milwaukee, WI, 53202, United States

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WeekdayScheduleStatus
Mon5:00 p.m. to 9:00 p.m.
Tue5:00 p.m. to 9:00 p.m.
Wed5:00 p.m. to 9:00 p.m.
Thu5:00 p.m. to 9:00 p.m.
Fri5:00 p.m. to 9:00 p.m.
Sat5:00 p.m. to 9:00 p.m.
SunClosed
4.63,655 reviews
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Mary Jo's profile image
Mary Jo 
a year ago

My husband and I have shared our anniversary at Bacchus for many years. This year, the food was outstanding as always, but the service really lacked. The service staff was stressed and it showed. I don’t know if they’re understaffed or what, but it is a significant change from the past. This used to be a five star dining experience from the food to the service to the ambience and beyond. Now I think the only thing that is top-of-the-line is the food. Everything else honestly is lacking for this restaurant compared to the pas... read more

Business response:

Thank you for taking the time to share your feedback about your recent anniversary dinner at Bacchus. We're glad to hear that you found the food outstanding as always, but we're concerned about the service issues you experienced. We take great pride in providing exceptional service, and we're sorry we fell short of our usual standards during your visit. 

Megan's profile image
Megan 
a year ago

Disappointed with our visit based on other reviews noting delicious food and good service. Service was poor (we didn’t receive dinner menus for 20 minutes, food orders weren’t placed until 30 minutes after seating as wait staff didn’t come by) and inconsistent either clearing plates promptly or starting to bring our next courses without having cleared our previous course. Overall felt like they were short staffed even with the dinning room only 1/3 of the way full. We did the 6 course tasting menu and had long waits in betwe... read more

Business response:

We sincerely apologize for your disappointing experience at our restaurant. We appreciate your detailed feedback about the service delays and food quality issues you encountered during your visit. Thank you for bringing this to our attention. 

Dennis's profile image
Dennis 
a year ago

Took nearly twenty minutes to even get our drinks or bread for the table, and the restaurant wasn’t any where near packed. Server suggested she would take drinks off the order, never happened. Sequencing of food felt off for the rest of the night. Salads came a bit after the drinks, ordered another set as main course arrived and they didn’t show up for a long time. Took awhile to clear the food and waited almost as long as the drinks for our desserts. Main waitress was very kind, felt like her help was MIA. Not at all what I... read more

Business response:

Thank you for taking the time to share your feedback about your recent dining experience with us. We sincerely apologize that your visit did not meet expectations, especially regarding the service and timing of your meal. We take pride in providing excellent service and food, and it's clear we fell short on this occasion. Thank you for bringing this to our attention. 

Nicole's profile image
Nicole 
a year ago

Can no longer eat off of full menu at the bar. Server was slow … no knowledge of anything on the menu. So bright in the restaurant. Filet was covered in a sauce that completely ruined it. Add on of truffle was $60. It just wasn’t worth it. Bad service bad food …. Won’t go back. 

Business response:

Thank you for taking the time to share your feedback about your recent visit. We apologize that we missed the mark on this visit with food quality, service and ambiance. Thank you for bringing this to our attention. 

LouS's profile image
LouS 
a year ago

This used to be one of the best restaurants in Milwaukee. I was very disappointed with the full tasting menu. The opening amuse-Bouche was bland and too much. The sauce on the octopus was out of balance and the octopus was tough. The scallops were not seared at all high enough temp. The bolegnese was completely lacking flavor - so much that I had to ask for salt. The sauce on the wagu was way too acidic. I have eaten high end restaurants around the world and this one certainly is no longer worth the price. I will say that th... read more

Business response:

We appreciate your detailed feedback and are truly sorry to hear that your experience with our tasting menu did not meet expectations. Thank you for taking the time to share your thoughts. 

Steve's profile image
Steve 
a year ago

Good, but not amazing. I’ll give a little allowance for a full, busy restaurant on NYE, but they missed on service details, especially given the team service. For instance, no one ever checked to make sure our meals were satisfactory (one filet was medium, not m-rare as ordered), the bread plates and basket sat on the table until entrees were delivered, we refilled our own water to empty glasses twice. Not the end of the world, but WHY?? We had a nice time, but for the money, it was far from impeccable. 

Business response:

Hi Steve, thank you for taking the time to share your New Year's Eve experience with us. Your feedback is highly appreciated. 

Deanna's profile image
Deanna 
a year ago

Service was slow and it was not busy. Host and bartenders were awesome. Food was okay. 

Business response:

Thank you for dining with us. We appreciate your feedback and are sorry to hear that your experience did not meet expectations. We'd like to follow up with you to understand more about your visit and how we can improve our service and food quality. 

Naushad's profile image
Naushad 
a year ago

Overpriced and pretentious. Won't be going back! Good service, though. 

Business response:

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. 

Barbara's profile image
Barbara 
a year ago

I was disappointed. Food wasn’t bad, but salty and just not special. High-end mediocre. Service wasn’t good. Annoying and inadequately trained. Servers should know what cheese is which in a cheese course and I was expecting some information about the cheeses. 

Business response:

Thank you for dining with us. We appreciate you taking the time to share your experience with us. We value the feedback on the food and service. It will help our team to improve and provide the best experiences for all of our guests. 

Frequently asked questions about Bacchus - A Bartolotta Restaurant

How is Bacchus - A Bartolotta Restaurant rated?

Bacchus - A Bartolotta Restaurant has a 4.6 star rating with 3,655 reviews. 

When is Bacchus - A Bartolotta Restaurant open?

Bacchus - A Bartolotta Restaurant is closed now. It will open at 5:00 p.m.