Baycroft Flitwick Care Home

4.7

Assisted Living Facilities
Flitwick

About this business

Wellness Assisted Living Facilities

Location details

101 Ampthill Road, Flitwick, MK45 1GX, United Kingdom

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4.7117 reviews

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Peter T

5 months ago

Baycroft is a wonderful place. The staff are really attentive and caring, and mum has made so many new friends here. She really feels that it's her home

Business response:

Thank you for your wonderful review. It is a pleasure to have your mum living with us and she has settled in so well. We're so pleased that mum has made lots of friends!

Kathleen H

5 months ago

My husband has resided in Baycroft for just over a year. I find the staff caring and approachable and are able to handle any "situations" with ease. The library is well stocked and there are numerous activities on the go as well as outings for the residents which appear to be well appreciated. The food is quite varied and appears to suit most palates. Drinks (non alcoholic) are readily available. The Care Home is clean and warm as are the bedrooms. A delightful garden in which to sit in sunny weather, birds to feed and plant... read more

Business response:

Thank you for taking the time to leave such lovely feedback. Is it an absolute pleasure caring for your husband. We appreciate your kind words and I will feed this back to the team.

Julie M

5 months ago

We are very pleased with how my mum has settled in. The staff have all been friendly & helpfull Baycroft is spotlessly clean & its nice to see the residents doing activities.

Business response:

Thank you for leaving us a lovely review. We are delighted that you have found our staff friendly and helpful.

Carol M

5 months ago

Lovely staff very helpful nothing is too much for them, they treat the residents with dignity & kindness always with a smile. Mum is very happy here. She loves her bedroom & the activities are really good, Mum loves having her nails painted & her hair always looks lovely, Mum really enjoys the singalongs with the amazing activity ladies!

Business response:

Thank you for taking the time to leave us a review, we are delighted to hear that your mum is so happy here with us here at Baycroft Flitwick.

A G

10 months ago

My mother is now in her fourth week of respite care at Baycroft, and will become a permanent resident, I have been very impressed by the level of care she has received to date, and with the friendly caring nature of all the staff. This has helped my mother settle in relatively quickly. Talking to the staff on my mother's floor, it is clear that they really do care. For them, this is more than something done to earn money and pay bills. Whilst my mother was initially nervous to leave her room, she ventured into the shared din... read more

Business response:

Thank you for your lovely review of Baycroft Flitwick Care Home. We are delighted that your mother has decided to become a permanent member of our family here. I will pass your kind words on to the care team and the Chef.

I S

a year ago

Would be good to have wooden floors in bedrooms and different flooring in shower. Reason is keeping it clean easier. Bistro is good social area. Garden and outdoor space is lovely.

Business response:

Thank you for your review of Baycroft Flitwick Care Home. We're delighted to hear that you enjoy our bistro area and outdoor space. We value transparency and are committed to continuously improving our services based on feedback. If you would like to discuss your comments further, please feel free to contact our Deputy Manager directly on 01525 307 665.

R B

a year ago

I have been a resident here for one year. I enjoy the entertainment and facilites very much. The staff are caring and respond to residents requests. I have made friends here. I enjoy being a resident here.

Business response:

From all at Baycroft Flitwick - thank your for your review and we very much enjoy you being here as a resident.Thank you for taking the time to feedback, always appreciated.

A B

a year ago

I have seen Baycroft grow from a few residents to a full home. Along side new staff have come and established staff have stayed with residents too. They all smile, are friendly and caring. My friend moved in on mobility grounds and had never used a gym before, watched a film in a theatre with popcorn, played bingo and enjoys fun things new to him at 88!!

Business response:

Thank you Angela for your lovely review.We always thank you for your continuous support and involvement. Thank you for being an important part of our community and extended family.

Michael S

a year ago

I'm sorry to say I don't agree with your care home being a five star because the food is not good at all cold dinners Sunday dinner no gravy thay all complain in there about the food it's been like that for some time.

Business response:

Thank you for your feedback, this has been taken on board and actioned in line with all feedback gained from resident's meetings in which the food has been praised. We have recently employed a new Chef Manager and I'm sure we will continue to provide a high standard of food. The Home Manager has previously made themselves available for discussion but if you wished to speak with them again please contact them on 01525 307 665.