bel Furniture san Antonio

Lisa B. 

on Yelp

10 years ago

The prices at the store were worth two trips to furnish our house. The low rating is due to poor customer service and inaccurate deliveries. First, each time you call you are automatically put on hold. The computers there are almost always "down" and the employee must call you back. Anyone you talk to does not seem to know how to fix an error. For example, one of our dining room chairs was not delivered. 20 minutes after unpacking the boxes my husband called and they said they'd check the truck back at the store. After plac... read more

Beth H. 

on Yelp

10 years ago

Omg. This place is a joke. First the sales reps will literally stalk you, making the entire process completely weird and uncomfortable. Secondly, sure - their prices look good. But you will wait FOREVER to get your stuff - and the quality is seriously horrible. You'd actually be ok if you bought furniture from there that you don't need to sleep or sit on. Horrible horrible customer service. Awful. And a creepy shopping experience. Definitely won't go again. 

Anne S. 

on Yelp

10 years ago

Omg. This place is a joke. First the sales reps will literally stalk you, making the entire process completely weird and uncomfortable. Secondly, sure - their prices look good. But you will wait FOREVER to get your stuff - and the quality is seriously horrible. You'd actually be ok if you bought furniture from there that you don't need to sleep or sit on. Horrible horrible customer service. Awful. And a creepy shopping experience. Definitely won't go again. 

Georgina R. 

on Yelp

10 years ago

Purchased a sofa 3 years ago and is already falling apart! Furniture only has one year warranty and after that... To bad, ""sorry,we are the equivalent of a Ross clothing store and don't event try finding the manufacturer, they are in China!... The sectional we purchased is a two piece and BOTH are sinthetic leather, because we thought it would last longer and would not get scratched or weathered, we were very wrong.... A very thin layer of plastic is peeling from everywhere, it looks horrendous and it is not wear and tear i... read more

Edward G. 

on Yelp

10 years ago

So where do I start, ok so my wife and I just built a new home so in planning ahead we wanted to purchase a sofa set and dining room 2 months before moving in to avoid any delays. We shopped around and found some at hell I mean bel furniture. I did some research on them and found several negative reviews about customer service. I also looked them up on the bbb website where they had a B rating, with this we decided since we are not financing we will not have to deal with customer service so we bought a nice hunter green ... read more

Adrian T. 

on Yelp

10 years ago

if i could ZERO STARS I WOULD , i went two days in a row looking to buy a recliner, both times i was ignored, very very terrible customer service, just a bunch of old salesman who don't care about their job, i cannot stress how terrible this place is , i will never go back and i hope no one else does too 

Kayla H. 

on Yelp

10 years ago

If I could leave zero stars, I would. When I first walked in an employee was sitting in a chair (very inappropriately I might add) and instead of offering to help just assumed I was there to pick up something and ordered me to the back of the store. He never asked if he could help or even bothered to get up. The staff was rude and not very helpful and when a problem arouse with ordering they treated it like they were doing me a favor when it was their screwup! I will NEVER shop here again! 

Ciera M. 

on Yelp

10 years ago

I order my furniture back in April 2015. I ordered a Full size bedroom set, which included the bed frame, long dresser, chest of drawers, and a night stand. I also ordered a small pink couch. My FIRST delivery date was May 18, 2015. My window was from 6pm-8pm. The delivery men showed up at 845pm. The delivery man couldn't speak English. I had to sign language everything to him and call someone to translate for me. They delivered the bed frame, the long dresser, and the couch. The chest of drawers was damaged and the nightsta... read more

Erica K. 

on Yelp

11 years ago

STOP if you were EVEN thinking about doing business with this company... go to this link and read this Better Business Article written in March 2012 titled "BBB Rings Warning Bells About Bel Furniture" http://www.bbb.org/central-texas/news-events/news-releases/2012/03/bbb-rings-warning-bells-about-bel-furniture/ We purchased 5 pieces of furniture. Dishonest sales person said order would be delivered in 7 to 14 days. After a week when we called for delivery status were told delivery would take 30 to 90 days!!! because one... read more