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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Bernie & Phyl s Furniture is one of the largest privately owned furniture retailers in Massachusetts, employing more than 450 people. The company has grown from a small storefront into one of the fastest growing furniture companies in the state with five stores in Massachusetts, including one in Braintree, Mass., and another in New Hampshire. Furniture Today has listed Bernie & Phyl s as one of the top 100 United States furniture stores. It offers a range of products in different categories such as formal dining room sets, c... read more
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Phil was great! Was patient and listened to what we wanted. Checked inventory to see what was in stock and was super helpful!
Business response:
Thank you very much *******. We are happy to hear you had a great exerience.
Great customer service. Sharyn was patient and knowledgeable. Will continue to shop here for all my home furnishing needs.
Business response:
Thank you very much for the review. We are happy we were able to help.
Had a wonderful experience today with the salesperson, Sharon. She answered my many questions graciously. I bought a bed, nightstand and table. The selection is very good considering Newington, NH is not the largest store. Prices were very good. I was pleased that all the pieces I looked at were made in the USA. After reading the reviews at BBB, I am now concerned over customer service. Hopefully, it will never be an issue for me.
Business response:
Thank you very much. We are happy you had a wonderful experience in our Newington store. Should any issues arise you can reach our customer care department Mondays through Fridays 9am-5pm and Saturdays 9am-1pm at 800-244-9350.
Hi my name is ***** I bought a reciining chair with a remote control the control break I call the store they send a person to see the chair in November i call again and they told me they going call back i been call almost every day and the same thing all over again they goino to call back I need the control I am a eldery person I need the chair to help me in and out of the chair piease help thank you
Business response:
This particular manufacturer warrants their own merchandise. Even though they warrant their merchandise directly, we did attempt to get the remote from them and were unable to. And therefore gave the customer the info to contact the manufacturer directly. **** ******1-<a class="sw-phone" title="Call with Dialpad" target="_blank" href="https://dialpad.com/launch/?phone=800-634-2508">800-634-2508</a>
I purchased a coffee table from Bernie & Phyl’s about 3 years ago and bought the protection plan Last month I accidentally scratched the top of it in multiple areas because I needed to put something together and the screws from this item put scratches on the table (the towel I put on table slipped off in the process That same night my husband called to put the claim in (admitted it was our fault) and the representative on the phone said “that’s what the protection plan is for) We set up an appointment for Saturday September ... read more
Business response:
The wood protection plan is for accidental damage and all damages should be reported within 5 days. Multiple accumulation of damages is not covered by the protection plan. A technician was sent to the home. He found and took photos of multiple gouges, scratches and heat marks. There is extensive damages to the table.
We bought a reclining couch faux leather, April, 2014, we purchased insurance protection plan, in November of 2018, I noticed a slit on one of the headrests that started peeling, I sent pictures to customer service, and a gentleman from the store came to look at it. He said “unfortunately our policy doesn’t cover hair and skin oils causing the damage”. I said we were never told this by salesperson and never received a policy stating this.! I said I wouldn’t have purchased this couch had I been told. (He kinda said, - shrugge... read more
I purchased a leather couch, dining room table with matching chairs, and a rug from this establishment, along with a 5 year extended warranty with the promise that items could be replaced for any defects or damage. Less than 2 years later, the rug unraveled, the wood on the chair split, the dining table peeled, and the couch ripped and USB port never worked. Please note that we have taken immaculate care of our products and had the table covered at all times. Bernie & Phyls sells you the warranty with the promise that you ar... read more
Business response:
The warranty is for accidental damage and does not cover accumulation of damage. The warranty does specifiy that any damage needs to be reported within 5 days, again accumulation (or a build up of multiple damages) is not covered by the warranty. The technician did find multiple accumulation of damages. We have submitted for a refund of the warranty.
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 4.9 star rating with 334 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open on Monday at 9:00 a.m.