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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. Absolutely worst corporate managers. To make it worse after the corporate manager did not resolve my issue I tried to call customer service back and had them pick up the phone and slam it down 20 times. ***** called me a terrible human being because this is the 4th*** time we have needed to pieces replaced on our leather sectional due to their fault in warehouse/delivery. Issue still unresolved.
Do not do business with ************************************************ My fiancee and I ordered furniture through *********************************************** and on the delivery date, the movers dropped the drill and damaged our wood floors. I have called *********************************************** over 6 times to provide me with the moving company that they sourced out liability insurance., No one calls back and yes over 6 times and when I talk to nonmanagement staff they simply tell me to go directly to the movin... read more
Horrible customer service! I bought a bureau a year ago and it all started chipping. I was told I couldnt go back to choose a better quality bureau without paying a rental fee for the defective bureau I have.My advice shop at another furniture store, Bernie and Phyls will leave you with defective merchandise and lousy customer service!
Service was great but we bought an ****** ******* set and we are now going on one year of wait time. We have been getting our set in pieces and I am living out of boxes from my old bureau. We purchased another piece of furniture from another company and waited over a year for ****** to deliver. When we went to *********************************************** they told us around 3 months wait. That was back in August.,if you are planning on buying furniture I would suggest not buy anything made by ****** ********************* ... read more
Horrible customer service. We ordered a couch special order. When it arrived the material was not the color, texture, or design we ordered. We had been sent a swatch from the factory and the sample looked to be very much what we had ordered but not at all like the fabric that was delivered. We dealt with the customer service office for several calls/emails and an in-house visit, only to then be told that customer service only deals with repairs, not wrong orders. We were referred back to the ****** store manager who stated t... read more
We bought a sectional couch there a few years ago for over $3000 and the fake leather product that was used is totally defective and peels away from coming in contact with oils in human skin. So basically, our couch is falling apart due to human contact. Its a disgrace they would contract out a manufacturer who would use such a material and then do nothing to rectify it. Never shop with them!!
After purchasing multiple furniture from this store, and having multiple issues -- including missing parts and horribly bad sevice. Still waiting for rectification to said missing parts months later. Also still waiting for a simple response!! I can honestly say this store is one of the worst. DO NOT WASTE YOUR TIME OR MONEY -- better off shopping else where!!
STOP - TURN AROUND AND GO ELSEWHERE! I have been receiving the run around since our ordered started in November 2020. While I have the furniture which is a floor model (delivered in July 2021), I am waiting on a monetary credit. I was in the showroom in October 2021, and told the credit was being issued on a credit card we opened to purchase the furniture.Two statements later, the credit has not been issued. I just called the store again, and ******, store manager had a long story for me which included trying not to give me ... read more
extremely disappointed with service and even more so with warranty. We purchased several pieces from bernie and ****** back in late December. Furniture did not come when promised which i understood and continued to wait patiently. My husbands chest on chest was received with a broken draw and another piece had chipped paint , when finally receiving in march, they where made aware of these things that day Here we are in almost December and both issues have not been taking care of and i keep getting the run around. Since then ... read more
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 526 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open at 9:00 a.m.