Bernie & Phyl's Furniture

J. M. 

on BBB

2 months ago

I purchased a dining set from B&Ps along with a service warranty. My wife spilled a couple of ounces of water from a flower vase which was wiped up immediately. The next day the laminate top raised up a split and did not resettle. The store techs came out twice after I refuted their original denials and I got the same answer about some bogus accumulation claim. To make a long story short, their warranty covers absolutely nothing. They list abrasive chemicals in their warranty if you dont use their cleaners but there is no me... read more

John M 

on BBB

2 months ago

I purchased a dining set from B&Ps along with a service warranty. My wife spilled a couple of ounces of water from a flower vase which was wiped up immediately. The next day the laminate top raised up a split and did not resettle. The store techs came out twice after I refuted their original denials and I got the same answer about some bogus accumulation claim. To make a long story short, their warranty covers absolutely nothing. They list abrasive chemicals in their warranty if you dont use their cleaners but there is no me... read more

H. B. 

on BBB

3 months ago

If I could give zero stars, I would. Our sectional (for which we purchased the protection plan) failed. That is, the center section's wood frame snapped and broke. Since we had purchased the protection plan ($265), we reached out to *******************************, who was able to send someone by about a week later. The service tech came out, took photos and pointed out a giant knot in the wood where it broke. He also pointed out that the electric recliner for another section was open about 3/4" (not closing flat), and that ... read more

Liza S 

on BBB

5 months ago

Id give zero stars if I could. My elderly mother-in-law purchased a mattress set. We were very specific with the salesman that we would need removal of a king mattress, split adjustable box AND HEADBOARD, and were told no problem - well take all that. First, the delivery folks did not want to put to coasters down to protect the floor. I has to convince them to do so, so they eventually did. Then, they would NOT take the headboard despite the no problem we got in the store. We even did them the courtesy of taking the old set ... read more

Nancy G 

on BBB

6 months ago

Worst experience ever buying furniture!Bought some furniture that is not even 2 years old Been serviced twice...Second service call they came out months ago and never followed up with us When i called to ask about the parts and remaining service needed they said oh yes--sorry we will call you right back--and never did--NEVER AGAIN--You absolutely get what you pay for!! 

William D 

on BBB

a year ago

With the help of a charity that helps the disabled vets and families get furnishings for their home we went to *********************************************** Saugus Ma. They were offering a promotion for either a Master Card or Food Voucher up to $2500.00 depending on amount spent. We spent $8000 and paid for everything so we qualified for a $1600 MC or Food Voucher. We asked about it and the manager said we didn't qualify because a charity helped me. He said in the charity contract the company does not allow them to take a... read more

Anthony B 

on BBB

a year ago

A sofa was purchased from Bernie & Phyl's furniture store in Saugus Mass in which the sofa and the removal of the sofa it was replacing would be removed. At this time it was stated to the salesperson the people responsible for the delivery and removal of the sofas may have to remove patio doors and mechanism associated with the doors & need to be versed in the ability to do so. The sales person emphatically stated that this is no problem what so ever. Upon delivery it was determined that the locking mechanism on the patio do... read more

Colleen L 

on BBB

a year ago

I would not recommend this company to purchase anything from. We bought a couch and oversized chair from them a couple years ago. Paid for the warranty and everything since the salesman was good about talking that up. Two years later, the couch cushion seams are all unraveling and coming apart. Two tech visits later (first one was original to view the issue and second was a second opinion) I was told it was not covered and now the manufacturer of the couch is out of business. All I was able to get was a refund on my warranty... read more

Domenic D 

on BBB

a year ago

I'm not sure where to start, But the service department has to be the worst department ever. when you call to schedule for a repair, they have no idea what they are doing. about 5 times had to call and inform the same office that we didn't want a certain technician out at our house, and we called 2 days before to check to make sure they wouldn't send him out but day who's at the door, The tech we asked them not to send, They don't understand basic communication skills, there is an associate in the service department names **... read more