Bernie & Phyl's Furniture

Ellen C. 

on BBB

4 years ago

Three years ago I purchased a reclining leather sofa from Bernie and ***** with a separate five year leather protection policy. After owning this sofa for a very short time the seams on the inside of the cushions began to crack and split. This problem was fixed with new cushions. Well here I am again with the same problem seams cracking and splitting, back cushion going flat. I have tried to resolve this problem with Bernie and ***** only to be told that this is not covered. What I believe is that the sides of the cushions a... read more

Zuzanna R 

on BBB

4 years ago

Dont waste your money. Spend over 3k on a mattress that has a dip in it. Call ******************** and Phyls and month ago and scheduled a bed check, came back as a being defective and we were told that the paper work would be sent to Bernie and Phyls to start the warranty process. Was told this would be covered within 7-10 days and we would either get a new mattress or a credit. Called back two weeks later and was told that nothing had been submitted (that they forgot) and would do it at that point. Called Tempur-pedic toda... read more

susan g. 

on BBB

4 years ago

I did have a great experience buying a new mattress at Bernie & phyl's one thing negative is there return policy which is a store credit ." 

Judith H 

on BBB

4 years ago

One star only because of the in person experience with a customer rep in ********, **. The salesperson was very helpful. We purchased a twin xl foundation, motion slim, for 249.00 July 4th 2020. It was delivered but we received no paperwork, warranty or shorter leg attachments. We called about that and were told that the company keeps the paperwork. Between late summer and now we have requested shorter legs to have a lower bed for when our grandchildren visit. Initially 3 men came to check it out and said that they would hav... read more

Charles M 

on BBB

4 years ago

What we found on their website was on the floor and the salesperson knew just where it was. The site said this particular store didn't have the piece on display, fortunately the site was wrong. Now waiting 4-6 weeks for delivery." 

Kassandra May-Walsh 

on BBB

4 years ago

I am waiting 6 months on furniture I paid allot of money for and ********************** have not reached out to me once with a apology. I have called numerous times and been spoken too quite rudely . I will never buy from them again ... horrible customer service . 

Brett G. 

on BBB

4 years ago

Bought a couch in October 2020 it was delayed shipment until mid January which wasnt an issue but then upon getting it we noticed after a week the frame was loose and damaged. We hadnt sat on it much the first week we had it due to work. We called ********************* and they said theyd have a new replacement deliver due to it being within only a week of delivery (this was on 1/26/21) I called to follow up because I hadnt heard anything on 2/12/21 and they said it was delayed again and would be delivered the second week of... read more

kam b 

on BBB

4 years ago

I purchase a couch from them and have had nothing but headache, I purchased a 2000 leather couch that is in pieces all the leather is falling apart, they sold me the warranty and said it was covered for 5 years. the leather is practically falling off this junk. they said they were going to do me a favorer and replace the cushions. purchase a sectional sofa leather from ****************************************************************. 8 Months later the leather started falling a part. We contacted them they sent their represe... read more

Scott T. 

on BBB

4 years ago

We went in and looked at a few different couches, we were not pressured by any sales associate, when we were about to make our decision I asked about couches with a table like center console, the associate redirected us to the couch we finally decided on.