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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service was great but we bought an ****** ******* set and we are now going on one year of wait time. We have been getting our set in pieces and I am living out of boxes from my old bureau. We purchased another piece of furniture from another company and waited over a year for ****** to deliver. When we went to *********************************************** they told us around 3 months wait. That was back in August.,if you are planning on buying furniture I would suggest not buy anything made by ****** ********************* ... read more
Horrible customer service. We ordered a couch special order. When it arrived the material was not the color, texture, or design we ordered. We had been sent a swatch from the factory and the sample looked to be very much what we had ordered but not at all like the fabric that was delivered. We dealt with the customer service office for several calls/emails and an in-house visit, only to then be told that customer service only deals with repairs, not wrong orders. We were referred back to the ****** store manager who stated t... read more
We bought a sectional couch there a few years ago for over $3000 and the fake leather product that was used is totally defective and peels away from coming in contact with oils in human skin. So basically, our couch is falling apart due to human contact. Its a disgrace they would contract out a manufacturer who would use such a material and then do nothing to rectify it. Never shop with them!!
After purchasing multiple furniture from this store, and having multiple issues -- including missing parts and horribly bad sevice. Still waiting for rectification to said missing parts months later. Also still waiting for a simple response!! I can honestly say this store is one of the worst. DO NOT WASTE YOUR TIME OR MONEY -- better off shopping else where!!
STOP - TURN AROUND AND GO ELSEWHERE! I have been receiving the run around since our ordered started in November 2020. While I have the furniture which is a floor model (delivered in July 2021), I am waiting on a monetary credit. I was in the showroom in October 2021, and told the credit was being issued on a credit card we opened to purchase the furniture.Two statements later, the credit has not been issued. I just called the store again, and ******, store manager had a long story for me which included trying not to give me ... read more
extremely disappointed with service and even more so with warranty. We purchased several pieces from bernie and ****** back in late December. Furniture did not come when promised which i understood and continued to wait patiently. My husbands chest on chest was received with a broken draw and another piece had chipped paint , when finally receiving in march, they where made aware of these things that day Here we are in almost December and both issues have not been taking care of and i keep getting the run around. Since then ... read more
Three years ago I purchased a reclining leather sofa from Bernie and ***** with a separate five year leather protection policy. After owning this sofa for a very short time the seams on the inside of the cushions began to crack and split. This problem was fixed with new cushions. Well here I am again with the same problem seams cracking and splitting, back cushion going flat. I have tried to resolve this problem with Bernie and ***** only to be told that this is not covered. What I believe is that the sides of the cushions a... read more
Dont waste your money. Spend over 3k on a mattress that has a dip in it. Call ******************** and Phyls and month ago and scheduled a bed check, came back as a being defective and we were told that the paper work would be sent to Bernie and Phyls to start the warranty process. Was told this would be covered within 7-10 days and we would either get a new mattress or a credit. Called back two weeks later and was told that nothing had been submitted (that they forgot) and would do it at that point. Called Tempur-pedic toda... read more
I did have a great experience buying a new mattress at Bernie & phyl's one thing negative is there return policy which is a store credit ."
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 543 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open at 9:00 a.m.