Eric V. on G2 Crowd
3 years ago
09/13/2017, 14:20 PM
"Excellent results and a real time saver"
What do you like best?
Birdeye saves us a ton of time. I like the ease of uploading new contacts and starting a new campaign. Birdeye handles the rest. The alerts are nice too. But the best part is not having to worry about if a customer is going to leave a bad review. The reviews are pre-screened and bad reviews are filtered away from your social media sites but still visible to you in the back end. Great product and highly recommended to any business who wants a great online reputation.
What do you dislike?
There isn't much to dislike, but if I have to be picky I find the dashboard interface to be a little outdated looking.
Recommendations to others considering the product:
Online reviews are huge in today's marketing and advertising environment. We have gained many new customers because they have read positive reviews online while searching for their mortgage needs. The positive reviews give your business real credibility to potential customers when they can see their peers saying such wonderful things about your service or product. I highly recommend giving Birdeye a try to start building your online reputation quickly and easily.
What problems are you solving with the product? What benefits have you realized?
We used to spend a lot of time calling clients and asking for reviews. Most would agree to leave a review but very few actually followed through. Birdeye makes it easy for us to ask with their automation, and makes it easy for the client to select a platform and immediately leave a quick review.