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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Working with Sean is a pleasure he assisted in implementing and getting us up in running very quickly. Has a great knowledge on the program and was able to answer all of my questions so that they were clear and easy to understand and implement.
Customer support is very efficient and knowledgeable.
Fast support response. The person knew what they were doing and actioned it quickly. However, the reason for the support ticket is not reflected in this feedback (Spam reviews)
Himanshu provided top-notch support! He was attentive, explained alternative resolutions, and kept me, the client, at the center. Himanshu also took additional time to review other requests that I had. Excellent representative for Birdeye.
The support representative, Roshni Kapoor, was incredible! 1) She was polite and cheerful. 2) She understands the product. 3) She encouraged feedback. 4) She mentioned other features that I may benefit from that I am already paying for. She shared these features in a genuine way. 5) She is smart, resourceful, efficient, and proactive. Ahead of time, she identified and invited another team member with another open ticket, to join our call. It was perfect. We were able to discuss both requests, closing one ticket and ma... read more
Representative was quick and knew exactly how to resolve my issues
I created a ticket and had a call right away. That's impressive. I couldn't take the call and honestly forgot. Then you followed up the next business day. WOW Thats good customer service!
Very helpful
I love that I don't have to pick up the phone to call any customers I can just text them and scheduling updates as necessary.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,497 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 5:00 p.m.