Birdeye

4.8

Location details

Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.88,643 reviews

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Jackie W.

5 years ago

We previously used Birdeye's services and switched to a local company which we completely regretted. Since going back, our teams have had so much clarity with the tools available to us. Sean our implementation specialist is not only knowledgeable, but friendly, courteous, and INCREDIBLY hard working. There were times we felt like it would be our responsibility to fix or set something up but Sean took complete ownership and nailed it. He is a God-send!

Joseph B.

5 years ago

Great job as always.

Ben S.

5 years ago

This is a good workaround for a temporary solution, but I would much prefer having the capability of messaging employees internally as we did in Podium.

Yee-Yan S.

5 years ago

Thank you!

Stacy ..

5 years ago

I called regarding the new text feature. The representative was friendly and walked me through to show me what the feature does and how it is beneficial to our firm. The level of service was above and beyond. She also was sure to check if we were still integrated with social media and I was able to fix a couple things.

Alex B.

5 years ago

Very helpful, managed to solve my problem, and even waited on me when I took long to respond

Denise L.

5 years ago

Working with Sean is a pleasure he assisted in implementing and getting us up in running very quickly. Has a great knowledge on the program and was able to answer all of my questions so that they were clear and easy to understand and implement.

John W.

5 years ago

Customer support is very efficient and knowledgeable.

Matthew K.

5 years ago

Fast support response. The person knew what they were doing and actioned it quickly. However, the reason for the support ticket is not reflected in this feedback (Spam reviews)