This profile has been claimed by the business owner or representative.
Birdeye
- Reputation Management
- Palo Alto, CA
About this business
Birdeye helps businesses grow through happy customers. Over 60,000 businesses use Birdeye everyday to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Using the Birdeye platform - AI, messaging, automation tools - businesses are delivering great customer experiences to 100M+ people. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon... read more
Location details
2479 Bayshore Rd, Suite #175, Palo Alto, CA, 94303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. 7:00 p.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
The agent did a great job answering my question and even made me a video tutorial on how to address my issue in the future. Excellent customer service!
The representative was pleasant and answered my questions promptly. He was couteous as well.
Very friendly and helpful in understanding the way the system works.
The support worker was amazing!
good service nice agent.
I covered the entire checklist beforehand, but there was information requested on the on boarding call that I didn't know off the top of my head. They requested the location/provider ID from our PMS. We weren't able to fully do the integration without this information. It would be nice if it was added to check-list so I could have gotten it before-hand. I also had asked a question via email prior to the on boarding call, but never got a reply. The implementation adviser said they replied to my email, but I did not get it, no... read more
Listened well & took prompt effective action
Polite and very knowledgeable. Took his time to show me areas that I have never explored.
Best customer I've ever had with Birdseye!!!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 4,608 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com