Many customers express feedback outside of ratings and reviews — their conversations happen informally on social channels. BirdEye lets you monitor customer comments the second they’re posted on sites like Twitter, YouTube, Instagram, Facebook and Google. Keep pace with the nonstop stream of online chatter and chime in when necessary to solve problems quickly.
Monitor comments, videos and photos from social media in real-time--track keywords and hashtags of your choice to see all posts about your brand, even those you aren’t tagged in. Find influencers who are talking about you and identify User Generated Content (UGC) that drives traffic.
Since 30% of social media users prefer customer service through social media over call centers, seize the opportunity: take in-moment action to resolve problems before they escalate and turn detractors into promoters. Receive real-time alerts whenever someone mentions your brand on social so you don’t miss a word.
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BirdEye’s Natural Language Processing (NLP) engine, Athena, converts unstructured social comments into straightforward insights, allowing you to identify and track trending topics.
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Dinner theater company boosts customer acquisition
Also known as social media monitoring, this is the process of identifying and tracking conversations happening on social media about a brand, product ...
Here are some social listening tactics that can help you build stronger connections with the customers you already have, and grab the attention of new ones.
How cool would it be if your customers sold your products for you? With User-Generated Content (UGC), it’s possible.
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