Enhance every touchpoint of the customer journey and and take action on feedback insights to build a customer-centric brand that draws in new guests.See a free personal demo
Gather new reviews from your guest via automated SMS and MMS alerts sent to their mobile devices. Intelligent deep linking directs them to crucial sites to post on, like Google and Facebook. BirdEye allows you to customize all text messages and emails. BirdEye is integrated with 95% of CRM systems, so this entire process is automated.View demo
Easily gather new reviews from your guests via automated SMS and MMS alerts sent to their mobile devices at critical customer journey touchpoints. Intelligent deep linking directs them to crucial sites to post on -- Google, TripAdvisor, Yelp and Facebook. BirdEye allows you to customize all text messages and emails.
Local listings are the third most influential factor in search engine rankings. Keep up-to-date and consistent business information (name, address and phone) across 50+ review sites that matter most to your customers so you’re found easily in online searches.
Display all your best reviews and updated business information on your personalized business micro-site from BirdEye -- optimized for search engines and indexed by Google.
Monitor your online reviews from hundreds of sites like Google, Yelp, and Facebook, as well as major hospitality sites like TripAdvisor and Hotels.com, in real-time.
BirdEye converts all the unstructured data from guest feedback into straightforward insights you can actually take action on. Identify root cause of positive and negative sentiment, and discover where to go to fix issues or replicate positive performance. Access these insights not only for your own guests, but for your competitors’ guests too. Benchmark operational performance and spot opportunities to capture market share.
Monitor and engage with customer feedback on social channels in real-time, without missing a hashtag. Answer customer questions and solve customer issues before they escalate. Interact with customers to build a personable, reliable online reputation.
Get video reviews via BirdEye's mobile app, which fits the platform's features in your pocket for on-the-go review management.
Get results quickly with premier customer service and a dedicated support representative.