For hospitality companies, experience is everything: What amenities are provided? How friendly is the staff? Is it close to where I want to go? 88% of guests consult online reviews for answers to questions like these before making a purchase decision.
BirdEye helps hospitality companies leverage guest feedback to get more guests, and keep them.
Easily gather new reviews from your guests via automated SMS and MMS alerts sent to their mobile devices at critical customer journey touchpoints. BirdEye directs your guests to crucial sites like Google, Facebook, TripAdvisor, and Hotels.com where they can share feedback for the world to see.
Your guests are talking every second. Monitor your reviews from 250+ sites, all in one place. Receive SMS or email alerts the moment a guest leaves negative feedback. Respond in real-time to solve problems before they even become problems, preventing bad reviews on public sites.
Use feedback to turn customers into advocates! Automatically publish the reviews of your choice on any site you manage -- your website, blog, and social pages like Facebook, Twitter and Google+. Stand out on Google with star ratings from reviews beside your business in local search results.
BirdEye converts all the unstructured data from guest feedback into straightforward insights you can actually take action on. Identify root cause of positive and negative sentiment, and discover where to go to fix issues or replicate positive performance. Access these insights not only for your own guests, but for your competitors’ guests too. Benchmark operational performance and spot opportunities to capture market share.
As guests write comments and snap pictures on social, monitor every post in real-time without missing a hashtag. Close the loop on guest feedback by converting reviews and social comments into support tickets. Assign these tickets to relevant employees and track issue resolution to ensure every concern is addressed.
Get video reviews via BirdEye's mobile app, which fits the platform's features in your pocket for on-the-go review management.
Get results quickly with premier customer service and a dedicated support representative.