Oversee all locations with
an intuitive executive
Streamline workflow with
role-based dashboards for
Gain valuable CX knowledge with surveys, competitive benchmarking, review
monitoring, insights and sentiment analysis from all locations in real time.
Drive customer retention and improve your online reputation.
BirdEye’s solutions are rated as Enterprise-ready by the Skyhigh Networks CloudTrust™ program
which includes data protection,
identity verification and more.
BirdEye integrates with over 1,000
apps and CRMs to make it easy to automatically get new reviews, be found online, improve operations
and increase revenue.
BirdEye offers all the CX and ORM capabilities you need in one
platform to increase customer
volume, and grow revenue across
“We use BirdEye daily to manage our operations. Real-time customer feedback and competitive insights give us the edge we need to sustain high level growth.”view case study
Receive new review alerts via email or SMS so you
don’t miss a word.With automated responses based on custom rules,
you can stay focused on your business, reduce the
load on your team and promptly address every
incoming positive and negative review in real time.
Our online review monitoring tool displays all your customer feedback from 150+ sites. Manage your team efficiently with role-based dashboards and custom alert settings at the corporate, regional and branch level.more on review monitoring
Easily integrate with over 1,000 CRMs and PMSs and
automatically send review requests after each
sale or appointment.Start getting more reviews via email and SMS.
Personalize requests with your branding and get
reviews on the sites that matter most to you.
Let your customers do the talking to increase trust,
social proof, and revenue.Strengthen SEO, SEM, and social media marketing
campaigns by automatically sharing your best
reviews to your website, social channels, and SEO-
optimized BirdEye profile.
Over 4x more Google reviews, and over 2x Facebook reviews Established solid online reputation for their 500+ private practices Saw average nationwide rating rise 3.8 to 4.0 stars from over 38,000 reviewsview case study
All messages come to one inbox where you and your team can respond directly - anytime, anywhere. Make your landline textable, and get a different webchat for each of your locations. Seamlessly switch between text, email, and video, all within the same inbox. Automatically respond to missed calls and assign conversations to the right team to get the right answers every time.More on interactions
Discover trending topics to fine-tune products,
services and operations.Uncover unique customer and business data
across the entire customer journey. Identify and
understand your strengths and weaknesses at
each location with advanced analytics.
Know your competitor’s customers better than
they do.Discover insights into your competitors’ reviews
and benchmark against regional or direct
competition. Identify leading and lagging themes
and take swift corrective action on each specific
issue for each location.
Rated as the best survey tool, ahead of Google
Forms and Survey Monkey, engage each customer
at the right time with NPS or CSAT surveys Turn survey responses into actionable insights so
you can identify key drivers of customer happiness
and take action to improve customer experience.
Respond faster and with confidence using the messaging platform designed to help you connect with customers.Learn more
Close the loop on customer feedback across all touchpoints and improve customer satisfaction.Learn more
Manage your business listings for all locations from your dashboard and auto-sync changes across 50+ sites.Learn more
Measure and understand how your business performs at an enterprise and location level with 70+ reports.Learn more
Easily onboard multiple teams across
your enterprise. Your dedicated
account manager will be there to guide
you through the process help you get
started right away.
We offer enhanced features like role-
based access, IP whitelisting or custom
email servers to help you enforce data
security policies in your organization.
"BirdEye has been a dream to work with. I send them multiple emails with questions, concerns, and issues every week and they are extremely prompt and helpful."
"What I love most about BirdEye is their level of commitment to their customers. Everyone I have worked with at BirdEye, including their COO and CEO, has been exceptional."