Manage reputation and customer experience at scale

As a Google partner, Birdeye has helped over 90,000 businesses manage their digital presence across all locations. Whether you have 10 or 10,000 locations, let us show you what Birdeye can do.

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Manage Customer Experience And Drive Growth At Scale
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Overview
A+Service134 mentions
BStaff96 mentions
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Enterprise Grade

Enterprise-grade Customer Experience (CX) and Online Reputation Management (ORM) platform with an omnichannel view

Intuitive Executive Enterprise Dashboard

Oversee all locations with an intuitive executive enterprise dashboard.

Executive Enterprise Dashboard

Streamline workflow with role-based dashboards for each location.

Deliver exceptional customer experience

Gain valuable CX knowledge with surveys, competitive benchmarking, review monitoring, insights and sentiment analysis from all locations in real time.

Drive customer retention and improve your online reputation.

Minimize Risk And Improve Data Security

Minimize risk and improve data security

Birdeye’s solutions are rated as Enterprise-ready by the Skyhigh Networks CloudTrust™ program which includes data protection, identity verification and more.

Reduce Complexity With Seamless Integrations

Reduce complexity with seamless integrations

Birdeye integrates with over 3,000 apps and CRMs to make it easy to automatically get new reviews, be found online, improve operations and increase revenue.

Improve Your Bottom Line And Grow At Scale

Improve your bottom line and grow at scale

Birdeye offers all the CX and ORM capabilities you need in one platform to increase customer volume, and grow revenue across all locations.

SUCCESS STORY

Blaze Pizza engages locally with in-moment customer feedback

“We use Birdeye daily to manage our operations. Real-time customer feedback and competitive insights give us the edge we need to sustain high level growth.”

—Jim Mizes, CEO & President, Blaze Pizza

Jim Mizes Ceo And President Blaze Pizza
Review Management

Improve CX and ORM while on autopilot

Receive new review alerts via email or SMS so you don’t miss a word.

With automated responses based on custom rules, you can stay focused on your business, reduce the load on your team and promptly address every incoming positive and negative review in real time.

Review Management
review monitoring

Listen to the voice of the customer

Our online review monitoring tool displays all your customer feedback from 150+ sites. Manage your team efficiently with role-based dashboards and custom alert settings at the corporate, regional and branch level.

Review Monitoring
Review generation

Get reviews quicker with heightened CX

Easily integrate with over 3,000 CRMs and PMSs and automatically send review requests after each sale or appointment.

Start getting more reviews via email and SMS. Personalize requests with your branding and get reviews on the sites that matter most to you.

Review Generation
review marketing

Dominate online competition with powerful user generated content

Let your customers do the talking to increase trust, social proof, and revenue.

Strengthen SEO, SEM, and social media marketing campaigns by automatically sharing your best reviews to your website, social channels, and SEO-optimized Birdeye profile.

Review Marketing
SUCCESS STORY

Aspen Dental acquires more patients through automated review collection

Over 4x more Google reviews, and over 2x Facebook reviews

Established solid online reputation for their 500+ private practices

Saw average nationwide rating rise 3.8 to 4.0 stars from over 38,000 reviews

Success Story
Messaging

One place to manage all leads and customers

All customer interactions, including social messages, reviews, surveys, webchats and more - come to one unified inbox where you and your team can respond directly.

Seamlessly switch between text, email and video, all within the same unified inbox. Automatically respond to missed calls and assign conversations to the right team to get the right answers every time.

One Place To Manage All Leads And Customers
pages

Engage and convert at the start of the customer journey

Create beautiful, easily-found custom pages for every one of your locations or providers, each updated in moments through one API.

Dominate SEO by making it easier for prospects to find you organically. Boost your search rankings on voice assistants, organic searches on Google and local maps.

Pages
insights

Improve operations and sustain high level growth

Discover trending topics to fine-tune products, services and operations.

Uncover unique customer and business data across the entire customer journey. Identify and understand your strengths and weaknesses at each location with advanced analytics.

Insights
benchmarking

Outperform local and national competition at scale

Know your competitor’s customers better than they do.

Discover insights into your competitors’ reviews and benchmark against regional or direct competition. Identify leading and lagging themes and take swift corrective action on each specific issue for each location.

Benchmarking
surveys

Provide exceptional CX with actionable insights

Rated as the best survey tool ahead of Google Forms and SurveyMonkey, Birdeye surveys help you make better business decisions by collecting feedback on products, services and overall experience.

Double your response rates with 2-way text surveys, and turn responses into actionable insights to identify key drivers of customer happiness and take action to improve customer experience.

Surveys

Get even more with Birdeye

Webchat

Get new business in real time from your website

Ticketing

Close the loop on customer feedback across all touchpoints and improve customer satisfaction.

Listings

Manage your business listings for all locations from your dashboard and auto-sync changes across 50+ sites.

Insights

Measure and understand how your business performs at an enterprise and location level with 70+ reports.

Explore the other benefits Birdeye’s Enterprise suite has to offer

Setup And Implementation

Setup & Implementation

Easily onboard multiple teams across your enterprise. Your dedicated account manager will be there to guide you through the process to help you get started right away.

Access Control

Access Control

We offer enhanced features like role-based access, IP whitelisting or custom email servers to help you enforce data security policies in your organization.

Managed Services

Managed Services

It’s not always possible to use your own staff for core customer Experience Marketing and operations. Let Birdeye’s technical and customer support experts serve as an extension of your team for all your managed services needs.

Professional Services

Professional Services

Our data analysts and technical experts can take on your custom needs and provisioning solutions to help you achieve more. We’ll lead projects such as generating reporting insights, custom API integrations, website & CRM integration, SSO and much more.

“Birdeye has been a dream to work with. I send them multiple emails with questions, concerns, and issues every week and they are extremely prompt and helpful.”

Lindsey Julen Garcia

Manager, Online Reputation Management & Social Media

Lindsey Julen Garcia, Manager, Online Reputation Management & Social Media
“What I love most about Birdeye is their level of commitment to their customers. Everyone I have worked with at Birdeye, including their COO and CEO, has been exceptional.”

Holly Carroll

Vice President, Customer Service & Contact Center

Holly Carroll, Vice President, Customer Service & Contact Center

Start growing with Birdeye today

See why 90,000 businesses choose Birdeye.

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