Manage customer experience and drive growth at scale

As a Google partner, Birdeye has helped over
60,000 businesses manage their digital
presence across all locations.

Whether you have 10 or 10,000 locations, let us
show you what Birdeye can do.

Enterprise Grade

Enterprise-grade Customer Experience (CX) and
Online Reputation Management (ORM) platform
with an omnichannel view

Intuitive Executive Enterprise Dashboard

Oversee all locations with
an intuitive executive
enterprise dashboard.

Executive Enterprise Dashboard

Streamline workflow with
role-based dashboards for
each location.

Deliver exceptional customer experience

Gain valuable CX knowledge with surveys, competitive benchmarking, review
monitoring, insights and sentiment analysis from all locations in real time.

Drive customer retention and improve your online reputation.

Minimize Risk
Minimize Risk And Improve Data Security

Minimize risk and
improve data security

Birdeye’s solutions are rated as Enterprise-ready by the Skyhigh Networks CloudTrust™ program
which includes data protection,
identity verification and more.

Reduce Complexity
Reduce Complexity With Seamless Integrations

Reduce complexity with
seamless integrations

Birdeye integrates with over 1,000
apps and CRMs to make it easy to automatically get new reviews, be found online, improve operations
and increase revenue.

Improve Your Bottom Line
Improve Your Bottom Line And Grow At Scale

Improve your bottom
line and grow at scale

Birdeye offers all the CX and ORM capabilities you need in one
platform to increase customer
volume, and grow revenue across
all locations.

Jim Mizes Ceo And President Blaze Pizza
SUCCESS STORY
Blaze Pizza engages locally with in-moment customer feedback

“We use Birdeye daily to manage our operations. Real-time customer feedback and competitive insights give us the edge we need to sustain high level growth.”

—Jim Mizes, CEO & President, Blaze Pizza

view case study
Review Management

Improve CX and ORM
while on autopilot

Receive new review alerts via email or SMS so you
don’t miss a word.
With automated responses based on custom rules,
you can stay focused on your business, reduce the
load on your team and promptly address every
incoming positive and negative review in real time.

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Review Management
review monitoring

Listen to the voice of the customer

Our online review monitoring tool displays all your customer feedback from 150+ sites. Manage your team efficiently with role-based dashboards and custom alert settings at the corporate, regional and branch level.

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Review Monitoring Image
Review generation

Get reviews quicker with
heightened CX

Easily integrate with over 1,000 CRMs and PMSs and
automatically send review requests after each
sale or appointment.
Start getting more reviews via email and SMS.
Personalize requests with your branding and get
reviews on the sites that matter most to you.

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Review Generation
review marketing

Dominate online
competition with
powerful user generated
content

Let your customers do the talking to increase trust,
social proof, and revenue.
Strengthen SEO, SEM, and social media marketing
campaigns by automatically sharing your best
reviews to your website, social channels, and SEO-
optimized Birdeye profile.

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Review Marketing
Success Story
SUCCESS STORY
Aspen Dental acquires more patients through automated review collection

Over 4x more Google reviews, and over 2x Facebook reviews Established solid online reputation for their 500+ private practices Saw average nationwide rating rise 3.8 to 4.0 stars from over 38,000 reviews

view case study
interactions

One place to manage all leads and customers

All customer interactions, including messages, reviews, surveys, webchats and more - come to one unified inbox where you and your team can respond directly. Seamlessly switch between text, email and video, all within the same unified inbox. Automatically respond to missed calls and assign conversations to the right team to get the right answers every time.

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One Place To Manage All Leads And Customers
pages

Engage and convert at the start of the customer journey

Create beautiful, easily-found custom pages for every one of your locations or providers, each updated in moments through one API.Dominate SEO by making it easier for prospects to find you organically. Boost your search rankings on voice assistants, organic searches on Google and local maps.

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Pages
insights

Improve operations and
sustain high level
growth

Discover trending topics to fine-tune products,
services and operations.
Uncover unique customer and business data
across the entire customer journey. Identify and
understand your strengths and weaknesses at
each location with advanced analytics.

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Insights
benchmarking

Outperform local and
national competition at
scale

Know your competitor’s customers better than
they do.
Discover insights into your competitors’ reviews
and benchmark against regional or direct
competition. Identify leading and lagging themes
and take swift corrective action on each specific
issue for each location.

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Benchmarking
surveys

Provide exceptional CX
with actionable insights

Rated as the best survey tool ahead of Google
Forms and SurveyMonkey, Birdeye surveys help
you make better business decisions by collecting
feedback on products, services and overall
experience.
Double your response rates with 2-way text
surveys, and turn responses into actionable
insights to identify key drivers of customer
happiness and take action to improve customer
experience.

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Surveys
Get even more with Birdeye
Interactions

Respond faster and with confidence using the messaging platform designed to help you connect with customers.

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Ticketing

Close the loop on customer feedback across all touchpoints and improve customer satisfaction.

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Listings

Manage your business listings for all locations from your dashboard and auto-sync changes across 50+ sites.

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Insights

Measure and understand how your business performs at an enterprise and location level with 70+ reports.

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Explore the other benefits Birdeye’s
Enterprise suite has to offer
Setup And Implementation
Setup & ImplementationEasily onboard multiple teams across
your enterprise. Your dedicated
account manager will be there to guide
you through the process to help you get started right away.
Access Control
Access ControlWe offer enhanced features like role-
based access, IP whitelisting or custom
email servers to help you enforce data
security policies in your organization.
Managed Services
Managed ServicesIt’s not always possible to use your own staff for core customer Experience Marketing and operations. Let Birdeye’s technical and customer support
experts serve as an extension of your
team for all your managed services
needs.
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Professional Services
Professional ServicesOur data analysts and technical
experts can take on your custom needs and provisioning solutions to help you achieve more. We’ll lead projects such
as generating reporting insights,
custom API integrations, website & CRM integration, SSO and much more.
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Optum Logo

"Birdeye has been a dream to work with. I send them multiple emails with questions, concerns, and issues every week and they are extremely prompt and helpful."

Lindsey Julen Garcia

Lindsey Julen GarciaManager, Online Reputation Management & Social Media

Davids Bridal Logo

"What I love most about Birdeye is their level of commitment to their customers. Everyone I have worked with at Birdeye, including their COO and CEO, has been exceptional."

Holly Carroll

Holly CarrollVice President, Customer Service & Contact Center

Start growing with Birdeye today

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