Reputation management that scales to thousands of locations

10,000+ organizations trust BirdEye to manage their online reputations — by location, state, region, country. Transform customers into advocates across the Internet — on social media, search engines, review sites and more.

One platform for all feedback

Compile customer feedback from 100+ review sites, social platforms, NPS surveys, and support tickets — all in one platform.

 

Drive the conversation — respond to reviews in real-time and assign issues to your customer service team for immediate action.

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Automatically get positive reviews

We integrate with your CRM to send “review us” SMS and emails to your happy customers after each interaction. Opt-outs and reminders are processed automatically, and email templates are designed per your branding guidelines.

 

End result? You get reviews on sites that matter.


Make Big Data-driven decisions

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Ratings on a 5-star scale tell only part of the story. BirdEye’s natural language processing (NLP) engine turns mountains of unstructured customer data into navigable and actionable insights. Compare location performance across operational metrics to fine-tune products, services, and operations.

Be everywhere. For everyone. Every time.

Get real-time feedback at critical moments in the customer journey. Easily and quickly respond and remediate issues before they escalate and damage your brand.

 

Share results with relevant stakeholders throughout the organization.

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Know your competitors’ customers. Better than they do.

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Apply BirdEye’s powerful NLP and machine learning to your competitors’ customer feedback. Keep a finger on the pulse of your competitors’ customers — know them even better than your competitors do.

Address customer issues proactively with Social Ticketing

Help customers faster. An elegant customer service system enables your organization to proactively address customer feedback from any channel — review sites, social media, NPS surveys, email, web, phone or chat.

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Automate everything with Enterprise APIs

BirdEye offers Enterprise APIs for everything! We integrate with 300+ leading applications like Salesforce, Google, Paypal, MailChimp, ZenDesk and Zuora. BirdEye automatically detects when you sign a new customer and proactively gets their feedback for you.

 

Collecting customer feedback is now an integral part of your business process.


See A Free Personal Demo

See how your business appears online


Thank you!

We are aggregating all your reviews from hundreds of sites and putting together our suggestions to amplify your reputation.

 

Our reputation specialist will call you shortly with results.

 

Can’t wait? Call us at 1-800-561-3357