Drive growth and customer happiness at scale

Grow sales, uncover customer voice, and increase efficiency with the CX Platform that listens at every touchpoint for 10 or 10,000 locations

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Omni-source insights, better results

Solutions that won’t put you on hold. Transform how you listen to customer feedback with BirdEye and understand
your customers better than ever before.

For Marketing

Convert your customers into your
marketing engine

Accelerate your digital strategy with customer feedback for every location to become an industry leader.

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For Customer Experience

Turn customer feedback into
actionable insights

Make better business decisions with feedback from every touchpoint of the customer journey.

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Bring it all together for 10 to 10,000 locations

Manage reviews, social and surveys for your entire organization from one dashboard. Grow revenue and dominate competition at scale.

Omnichannel view

The BirdEye platform captures your star ratings, social engagement metrics, and survey responses so you have a complete picture of all the experiences customers are having with your brand.

Streamlined workflows

Reduce issue resolution time and maximize customer happiness with streamlined ticketing and tracking. Improve productivity with custom user roles and permissions.

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High-caliber reporting

BirdEye converts mountains of unstructured feedback into actionable insights. Spot overarching themes and drill down to uncover root cause of positive and negative sentiment.

Top-tier support

Get all the help you need with a dedicated support representative and a comprehensive online Knowledge Center.

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Explore the other benefits BirdEye’s Enterprise suite has to offer

Setup &
implementation

Easily onboard multiple teams without any third-party assistance so you can get started immediately. A dedicated account manager will guide you through the platform and answer any questions you have before, during and after implementation.

Data security &
Hosting

We are rated as Enterprise-Ready by the prestigious Skyhigh Networks CloudTrust™ program. Our infrastructure is handled by AWS, who are certified by ISO 27001, SSAE - 16, & HIPAA, and are SOC I, II and III.
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Access
control

We offer enhanced features like role-based access, IP whitelisting or custom email servers to help you enforce data security policies in your organization.