Enterprise Grade

Enterprise-grade Customer Experience (CX) and
Online Reputation Management (ORM) platform
with an omnichannel view

Intuitive Executive Enterprise Dashboard

Oversee all locations with
an intuitive executive
enterprise dashboard.

Executive Enterprise Dashboard

Streamline workflow with
role-based dashboards for
each location.

Deliver exceptional customer experience

Gain valuable CX knowledge with surveys, competitive benchmarking, review
monitoring, insights and sentiment analysis from all locations in real time.

Drive customer retention and improve your online reputation.

Minimize Risk
Minimize Risk And Improve Data Security

Minimize risk and
improve data security

BirdEye’s solutions are rated as Enterprise-ready by the Skyhigh Networks CloudTrust™ program
which includes data protection,
identity verification and more.

Reduce Complexity
Reduce Complexity With Seamless Integrations

Reduce complexity with
seamless integrations

BirdEye integrates with over 1,000
apps and CRMs to make it easy to automatically get new reviews, be found online, improve operations
and increase revenue.

Improve Your Bottom Line
Improve Your Bottom Line And Grow At Scale

Improve your bottom
line and grow at scale

BirdEye offers all the CX and ORM capabilities you need in one
platform to increase customer
volume, and grow revenue across
all locations.

Jim Mizes Ceo And President Blaze Pizza
SUCCESS STORY

Blaze Pizza engages locally with in-moment customer feedback

“We use BirdEye daily to manage our operations. Real-time customer feedback and competitive insights give us the edge we need to sustain high level growth.”

—Jim Mizes, CEO & President, Blaze Pizza

view case study
Review Management

Improve CX and ORM
while on auto-pilot

Receive new review alerts via email or SMS so you
don’t miss a word.
With automated responses based on custom rules,
you can stay focused on your business, reduce the
load onyour team and promptly address every
incoming positive and negative review in real time.

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Review Management
review monitoring

Listen to the voice of the customer

Our online review monitoring tool displays all your customer feedback from 150+ sites. Manage your team efficiently with role-based dashboards and custom alert settings at the corporate, regional and branch level.

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Review Monitoring Image
Review generation

Get reviews quicker with
heightened CX

Easily integrate with over 1,000 CRMs and PMSs and
automatically send review requests after each
sale or appointment.
Start getting more reviews via email and SMS.
Personalize requests with your branding and get
reviews on the sites that matter most to you.

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Review Generation
review marketing

Dominate online
competition with
powerful user generated
content

Let your customers do the talking to increase trust,
social proof, and revenue.
Strengthen SEO, SEM, and social media marketing
campaigns by automatically sharing your best
reviews to your website, social channels, and SEO-
optimized BirdEye profile.

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Review Marketing
Success Story
SUCCESS STORY

Aspen Dental acquires more patients through automated review collection

Over 4x more Google reviews, and over 2x Facebook reviews Established solid online reputation for their 500+ private practices Saw average nationwide rating rise 3.8 to 4.0 stars from over 38,000 reviews

view case study
insights

Improve operations and
sustain high level
growth

Discover trending topics to fine-tune products,
services and operations.
Uncover unique member and business data
across the entire customer journey. Identify
understand your strengths and weaknesses at
each branch with advanced analytics.

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Insights
benchmarking

Outperform local and
national competition at
scale

Know your competitor’s customers better than
they do.
Discover insights into your competitors’ reviews
and benchmark against regional or direct
competition. Identify leading and lagging themes
and take swift corrective action on each specific
issue for each location.

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Benchmarking
surveys

Provide exceptional CX
with actionable insights

Rated as the best survey tool, ahead of Google
Forms and Survey Monkey, engage each customer
at the right time with NPS or CSAT surveys
Turn survey responses into actionable insights so
you can identify key drivers of customer happiness
and take action to improve customer experience.

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Surveys

Get even more with BirdEye

Interactions

Respond faster and with confidence using the messaging platform designed to help you connect with customers.

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Ticketing

Close the loop on customer feedback across all touchpoints and improve customer satisfaction.

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Listings

Manage your business listings for all locations from your dashboard and auto-sync changes across 50+ sites.

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Insights

Measure and understand how your business performs at an enterprise and location level with 70+ reports.

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Explore the other benefits BirdEye’s
Enterprise suite has to offer

Setup And Implementation

Setup & Implementation

Easily onboard multiple teams across
your enterprise. Your dedicated
account manager will be there to guide
you through the process help you get
started right away.

Access Control

Access Control

We offer enhanced features like role-
based access, IP whitelisting or custom
email servers to help you enforce data
security policies in your organization.

Davita Logo

"BirdEye has been a dream to work with. I send them multiple emails with questions, concerns, and issues every week and they are extremely prompt and helpful."

Lindsey Julen Garcia

Lindsey Julen GarciaCommunications and Social Media Manager

Davids Bridal Logo

"What I love most about BirdEye is their level of commitment to their customers. Everyone I have worked with at BirdEye, including their COO and CEO, has been exceptional."

Holly Carroll

Holly CarrollVice President, Customer Service & Contact Center

Start growing with BirdEye today

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