Enterprise
Enterprise-grade Customer Experience (CX) and
Online Reputation Management (ORM) platform
with an omnichannel view
Oversee all locations with
an intuitive executive
enterprise dashboard.
Streamline workflow with
role-based dashboards for
each location.
Deliver exceptional customer experience
Gain valuable CX knowledge with surveys, competitive benchmarking, review
monitoring, insights and sentiment analysis from all locations in real time.
Drive customer retention and improve your online reputation.
Minimize risk and
improve data security
BirdEye’s solutions are rated as Enterprise-ready by the Skyhigh Networks CloudTrust™ program
which includes data protection,
identity verification and more.
Reduce complexity with
seamless integrations
BirdEye integrates with over 1,000
apps and CRMs to make it easy to automatically get new reviews, be found online, improve operations
and increase revenue.
Improve your bottom
line and grow at scale
BirdEye offers all the CX and ORM capabilities you need in one
platform to increase customer
volume, and grow revenue across
all locations.
“We use BirdEye daily to manage our operations. Real-time customer feedback and competitive insights give us the edge we need to sustain high level growth.”
view case studyImprove CX and ORM
while on auto-pilot
Receive new review alerts via email or SMS so you
don’t miss a word.With automated responses based on custom rules,
you can stay focused on your business, reduce the
load on your team and promptly address every
incoming positive and negative review in real time.
Listen to the voice of the customer
Our online review monitoring tool displays all your customer feedback from 150+ sites. Manage your team efficiently with role-based dashboards and custom alert settings at the corporate, regional and branch level.
more on review monitoring
Get reviews quicker with
heightened CX
Easily integrate with over 1,000 CRMs and PMSs and
automatically send review requests after each
sale or appointment.Start getting more reviews via email and SMS.
Personalize requests with your branding and get
reviews on the sites that matter most to you.
Dominate online
competition with
powerful user generated
content
Let your customers do the talking to increase trust,
social proof, and revenue.Strengthen SEO, SEM, and social media marketing
campaigns by automatically sharing your best
reviews to your website, social channels, and SEO-
optimized BirdEye profile.
Over 4x more Google reviews, and over 2x Facebook reviews Established solid online reputation for their 500+ private practices Saw average nationwide rating rise 3.8 to 4.0 stars from over 38,000 reviews
view case studyOne place to manage all leads and customers
All messages come to one inbox where you and your team can respond directly - anytime, anywhere. Make your landline textable, and get a different webchat for each of your locations. Seamlessly switch between text, email, and video, all within the same inbox. Automatically respond to missed calls and assign conversations to the right team to get the right answers every time.
More on interactions
Improve operations and
sustain high level
growth
Discover trending topics to fine-tune products,
services and operations.Uncover unique customer and business data
across the entire customer journey. Identify and
understand your strengths and weaknesses at
each location with advanced analytics.
Outperform local and
national competition at
scale
Know your competitor’s customers better than
they do.Discover insights into your competitors’ reviews
and benchmark against regional or direct
competition. Identify leading and lagging themes
and take swift corrective action on each specific
issue for each location.
Provide exceptional CX
with actionable insights
Rated as the best survey tool, ahead of Google
Forms and Survey Monkey, engage each customer
at the right time with NPS or CSAT surveys Turn survey responses into actionable insights so
you can identify key drivers of customer happiness
and take action to improve customer experience.
Respond faster and with confidence using the messaging platform designed to help you connect with customers.
Learn moreClose the loop on customer feedback across all touchpoints and improve customer satisfaction.
Learn moreManage your business listings for all locations from your dashboard and auto-sync changes across 50+ sites.
Learn moreMeasure and understand how your business performs at an enterprise and location level with 70+ reports.
Learn moreExplore the other benefits BirdEye’s
Enterprise suite has to offer
Setup & Implementation
Easily onboard multiple teams across
your enterprise. Your dedicated
account manager will be there to guide
you through the process help you get
started right away.
Access Control
We offer enhanced features like role-
based access, IP whitelisting or custom
email servers to help you enforce data
security policies in your organization.
"BirdEye has been a dream to work with. I send them multiple emails with questions, concerns, and issues every week and they are extremely prompt and helpful."
Lindsey Julen GarciaCommunications and Social Media Manager
"What I love most about BirdEye is their level of commitment to their customers. Everyone I have worked with at BirdEye, including their COO and CEO, has been exceptional."
Holly CarrollVice President, Customer Service & Contact Center