ARTICLERead moreHow do customer reviews help SEO?
It’s undeniable that customer reviews help other customers since 92% of customers read online reviews and 68% trust a local business more if it has positive reviews.
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Why your surveys aren't working?
Scientific market research really made a name for itself in the mid- 20th century establishing many practices still in use today: questionnaires with non-leading …
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Customer experience: The secret ingredient
How does BirdEye turn customer feedback into actionable insights?
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Tips for social listening success
Here are some social listening tactics that can help you build stronger connections with the customers you already have and grab the attention of new ones.
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Getting started with social media listening
Also known as social media monitoring this is the process of identifying and tracking conversations happening on social media about a brand product ...
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How UGC impacts your business
How cool would it be if your customers sold your products for you? With User-Generated Content (UGC) it’s possible.
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Customer experience does drive revenue
Can customer experience actually turn into dollars or is it just a passing hype?
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Why restaurant growth depends on online reviews
Customer feedback defines a restaurant’s reputation.
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SMB Solutions: Marketing your online reputation
Even if your current brand marketing strategies are helping your search engine ranking you’re unlikely to get any new customers if your business shows up on Google …
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Customer experience killed the taxi cab
Today’s customers accept nothing less. That is why this year 89% of companies expect to compete primarily on the basis of customer experience.
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How to get more customers and keep them
Customers have become more connected than ever through the ever-evolving avenues of online feedback
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Reviews and Ratings: 5 stars just wont cut it
Ratings matter of course. So how come your business has a 5-star average but no one’s come through the door except a large gust of wind and a FedEx employee ...
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Listings management: Your guide to local SEO
This guide introduces the foundation of presence management–citation consistency.
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Google lost my reviews - what can I do?
Customer reviews on Google can make or break your business reputation.