ARTICLERead More5 common CX metrics: What they measure and where they fall short
To deliver fantastic customer experiences, pay close attention to what the data is telling you. Here are 5 CX metrics you need to know.
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Reputation marketing: 5 pillars to success
Is your marketing strategy not giving you the results you're looking for? Here's how reputation marketing can help drive business growth.
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Why customer feedback is your competitive advantage
When done right, a customer feedback process can give your business a big advantage over the competition. Here's how to get started.
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How you can create a winning customer satisfaction survey
86% of customers are willing to pay more for a better customer experience. Here's how customer satisfaction surveys can help.
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Negative feedback examples: 8 strategies to turn bad reviews into wins
Negative feedback examples - when done the right way, can help a great deal in converting detractors into life-long patients. To see how check out these great examples of doctors responding to negative reviews.
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SMS Marketing: How to collect phone numbers for opt-in
Looking to text your customers? Here's how you can collect phone numbers for opt-in and jumpstart your SMS marketing.
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Why your business needs omnichannel communication
Omnichannel communication makes it easy for customers to connect with your business. Here's what you need to know and how to get started.
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How to write a review on Google
Want to write a review for a business on Google? Here's a step-by-step guide showing you how to leave a Google review on any device.
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Reviews not showing up on Google? Here's what you can do.
Are your reviews not showing up on Google? Don't worry, it happens. Here's why Google takes down reviews and how you can get them back.
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What you need to know about Google customer reviews
Google customer reviews help to show social proof to potential buyers. Let's talk about why they matter and how you can implement them.
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How do I Keep Track Of My Reviews On Google?
Why are reviews on Google so important? Tips for asking, responding and removal of customer's reviews on Google
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Introducing Birdeye Interactions
Now introducing Birdeye Interactions, allowing businesses to connect with website visitors and customers through livechat and messaging.
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HIPAA Guidelines To Remember While Responding To Patient Reviews
HIPAA Guidelines: It's easier than you think to break here. Read this to figure out how to avoid breaking them
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Why Customers Don't Trust 5-Star Reviews
Do 5 star reviews help your business? The answer might surprise you. Here's how 5 stars can actually turn customers away.
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8 Contractor Review Sites You Need to Know
Listing your business on contractor review sites help you rank higher on search and attract more customers. Here's 8 sites you need to know.
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What are Birdeye Reviews?
What are Birdeye Reviews? The reviews written directly on the Birdeye platform by your customers called birdeye reviews. Learn more about these reviews here.
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What Does Birdeye Cost?
What does Birdeye cost? Birdeye's pricing is calculated by several different factors. Click to find out how much your business would pay for Birdeye.
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Net Promoter Score Explained
Net Promoter Score (NPS) can help give your business valuable information on areas of improvement. Here's what you need to know about NPS.
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The Ultimate Guide to Responding to Reviews
Responding to reviews is proven to lead to a higher overall star rating. Here are some templates that can help you to respond to any review.
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Why Online Reviews Matter for Credit Unions
Here's why online reviews matter for credit unions and what you can do to start collecting and leveraging reviews to attract new members.
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How to Ask for a Review (with Templates)
More reviews mean more customers. Here's how you can ask for a review from your customers, with templates that are proven to work.