It’s undeniable that customer reviews help other customers since 92% of customers read online reviews and 68% trust a local business more if it has positive reviews.
Scientific market research really made a name for itself in the mid- 20th century establishing many practices still in use today: questionnaires with non-leading …
How does BirdEye turn customer feedback into actionable insights?
Here are some social listening tactics that can help you build stronger connections with the customers you already have and grab the attention of new ones.
Also known as social media monitoring this is the process of identifying and tracking conversations happening on social media about a brand product ...
The universal availability of mobile devices has made communication way easier–and as a result way more complex.
How cool would it be if your customers sold your products for you? With User-Generated Content (UGC) it’s possible.
Can customer experience actually turn into dollars or is it just a passing hype?
Customer feedback defines a restaurant’s reputation.
Even if your current brand marketing strategies are helping your search engine ranking you’re unlikely to get any new customers if your business shows up on Google …
Today’s customers accept nothing less. That is why this year 89% of companies expect to compete primarily on the basis of customer experience.
Customers have become more connected than ever through the ever-evolving avenues of online feedback
Ratings matter of course. So how come your business has a 5-star average but no one’s come through the door except a large gust of wind and a FedEx employee ...
This guide introduces the foundation of presence management–citation consistency.
Customer reviews on Google can make or break your business reputation.