Customer reviews on Google can make or break your business reputation.
Todays customers accept nothing less. That is why this year 89% of companies expect to compete primarily on the basis of customer experience.
Even if your current brand marketing strategies are helping your search engine ranking youre unlikely to get any new customers if your business shows up on Google
This guide introduces the foundation of presence managementcitation consistency.
Ratings matter of course. So how come your business has a 5-star average but no ones come through the door except a large gust of wind and a FedEx employee
Customers have become more connected than ever through the ever-evolving avenues of online feedback
Can customer experience actually turn into dollars or is it just a passing hype?
How cool would it be if your customers sold your products for you? With User-Generated Content (UGC) its possible.
The universal availability of mobile devices has made communication way easierand as a result way more complex.
How does BirdEye turn customer feedback into actionable insights?
Scientific market research really made a name for itself in the mid- 20th century establishing many practices still in use today: questionnaires with non-leading
Its undeniable that customer reviews help other customers since 92% of customers read online reviews and 68% trust a local business more if it has positive reviews.
Customer feedback defines a restaurants reputation.
Here are some social listening tactics that can help you build stronger connections with the customers you already have and grab the attention of new ones.
Also known as social media monitoring this is the process of identifying and tracking conversations happening on social media about a brand product ...