To deliver fantastic customer experiences, pay close attention to what the data is telling you. Here are 5 CX metrics you need to know.
Is your marketing strategy not giving you the results you're looking for? Here's how reputation marketing can help drive business growth.
When done right, a customer feedback process can give your business a big advantage over the competition. Here's how to get started.
86% of customers are willing to pay more for a better customer experience. Here's how customer satisfaction surveys can help.
Negative feedback examples - when done the right way, can help a great deal in converting detractors into life-long patients. To see how check out these great examples of doctors responding to negative reviews.
Looking to text your customers? Here's how you can collect phone numbers for opt-in and jumpstart your SMS marketing.
Omnichannel communication makes it easy for customers to connect with your business. Here's what you need to know and how to get started.
Want to write a review for a business on Google? Here's a step-by-step guide showing you how to leave a Google review on any device.
Are your reviews not showing up on Google? Don't worry, it happens. Here's why Google takes down reviews and how you can get them back.
Google customer reviews help to show social proof to potential buyers. Let's talk about why they matter and how you can implement them.
Why are reviews on Google so important? Tips for asking, responding and removal of customer's reviews on Google
Now introducing Birdeye Interactions, allowing businesses to connect with website visitors and customers through livechat and messaging.
HIPAA Guidelines: It's easier than you think to break here. Read this to figure out how to avoid breaking them
Do 5 star reviews help your business? The answer might surprise you. Here's how 5 stars can actually turn customers away.
Listing your business on contractor review sites help you rank higher on search and attract more customers. Here's 8 sites you need to know.
What are Birdeye Reviews? The reviews written directly on the Birdeye platform by your customers called birdeye reviews. Learn more about these reviews here.
What does Birdeye cost? Birdeye's pricing is calculated by several different factors. Click to find out how much your business would pay for Birdeye.
Net Promoter Score (NPS) can help give your business valuable information on areas of improvement. Here's what you need to know about NPS.
Responding to reviews is proven to lead to a higher overall star rating. Here are some templates that can help you to respond to any review.
Here's why online reviews matter for credit unions and what you can do to start collecting and leveraging reviews to attract new members.
More reviews mean more customers. Here's how you can ask for a review from your customers, with templates that are proven to work.