EBOOKDownload NowNeedle in the haystack: Capturing customer sentiment at scale
This guide will show how property management companies can effectively and efficiently mine feedback and get highly valuable insights at scale.
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Sell more cars with these 10 CX strategies
The dealerships that win in 2021 and beyond are those that will exceed customer expectations at every touchpoint. Here's how you can be the unquestioned leader in your area.
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How to use chat and text to grow your contractor business
More people staying at home equals opportunity for contractors to drive growth and win market share. Here's how you can use text and website chat to win in uncertain times.
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How to increase sales with customer engagement
Effective customer engagement means higher customer retention and more revenue. Here's how you can engage customers at any stage of the customer journey.
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COVID-19 and the New Normal: How Are Businesses Adapting Across Industries?
In this guide, we examine how businesses are creating personalized experiences and communications to their customers to adapt to the "new normal."
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The Impact of COVID-19 On Local Business
Did you know that online search traffic is an indicator of consumer demand? Learn which industries are most primed to bounce back post-COVID in our exclusive report.
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COVID-19 recovery: the marketing success game plan
Not sure how to shift your marketing plan to adapt to changed consumer behavior? Here’s how to retain your existing customers and gain the ones your competitors are losing.
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A 360-degree approach to customer feedback
Reviews & surveys help businesses rank higher on search, improve operations, and turn angry customers into loyal ones. Here's how to build a winning customer feedback process.
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How to respond to the 5 types of negative reviews
Don’t have the kind of online reputation that you want? Here are some templates you can use to respond to the 5 types of negative reviews.
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Make your business future-proof: A complete playbook
Here are some tips and strategies to future-proof your business and be prepared for whatever may come next.
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Everything you need to know about small business marketing
Getting your small business to stand out from the competition isn’t always easy. So we put together this guide to help you understand how to build a winning marketing plan.
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The complete guide to referral marketing
The most effective form of marketing is a personal recommendation from a friend or family member. Here's how you can start collecting more referrals.
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15 tested ways to get more customers
It's incredibly challenging to find new opportunities in today’s saturated marketplace. In this guide, we will share our top 15 tried and tested tips to get more customers.
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9 unique ways to grow your business with business text messaging
A great text can turn a prospect into a customer and a happy customer into a glowing review. Here are 9 templates that you can start sending today.
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The complete guide to customer experience in 2021
The best businesses are those that consistently deliver great customer experiences. Here's how you can improve customer experience and be the obvious choice in your area.
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11 Google Changes In 2020 Your Business Cannot Ignore
In early 2020, Google made a series of core updates and keeps constantly evolving. As a business owner, you need to update your knowledge of how the search engine works, here is a summary of the most important changes to be aware of.
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Small business toolkit for economic downturn
Recessions are tough times for everyone, small businesses included. But taking the right actions means that you can come out of the crisis stronger than ever.
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The Ultimate Guide to Multi-Location Review Management
To succeed in today's landscape, businesses must develop a deep understanding of their customers’ goals, address all customer issues immediately and ensure happy customers’ voices are heard. How? By harnessing the power of online reviews.
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The Importance of Online Reviews for Healthcare Practices
88% of patients use online reviews as a step towards finding a new doctor. In this e-book we will deep dive into online reviews and why they are essential for your healthcare practice.
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Online Reviews: A Winning Formula For Dental Practices
98% of patients choose a dentist from the first page of Google. In this e-book we will deep dive into why online reviews are essential for your dental practice and how to attract new patients.
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10 Steps to Rank Higher for Local & "Near Me" Google Searches
This eBook reveals the top 10 steps to rank higher in local and near me Google searches in 2021.
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Get More Customers with Webchat
No marketing team? No problem! Learn how your business can start generating leads and converting them into new customers using easy-to-use tools designed for local businesses – no marketing team or experience required.
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Improve your Local Search Ranking
In this eBook we reveal 10 steps to win top Google Search rankings for your business, with lots of actionable take-aways.
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Why Member Experience Matters for Credit Unions
Today’s digitally connected world has given customers and members more resources, options, and control than ever. As their expectations grow, so does their power. To compete and win in a customer-centric world, you must operationalize member experience as an integral part of every decision, in every department, every second.
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Templates for Responding to Reviews
Take charge of your online reputation by skillfully responding to both good and bad reviews. It's time consuming, but worth every minute.
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How Doctors Can Get More Online Reviews (And More Patients Too)
Diagnosing & nursing patients back to health is stressful enough. You probably don't have much time for marketing. This eBook will tell you how to get more patients without spending a lot of resources on marketing your practice.
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How More Online Reviews Can Help You Sell More Houses
Showing your clients 8 different houses in one day is tiring. Who's got time for marketing? This eBook will tell you how to get more clients without spending a huge portion of your resources on marketing.
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How Auto Dealerships Can Get More Reviews Than Their Competitors (More Money Too)
Owning and/or operating an auto dealership usually means that you're way too busy managing your sales team and making sure your customers leave with a smile (and keys to their dream car) to deal with getting online reviews.
Good news. You don't have to. How? Download this eBook to find out. - EBOOKDownload Now
How Home Service Contractors Can Get More Reviews (And More Revenue Too)
As a home service contractor, you're way too busy remodeling kitchens or replacing roofs to deal with marketing your business. Good news. You don't have to. How? Let's start with customer reviews.
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How to Grow Your Agency With Review Management Services
If you work at an agency, you know that negative reviews, the lack of responses to any review especially negative ones, as well as anything less than a steady flow of good reviews, can harm ongoing efforts in marketing, PR, SEO, and other areas. In this eBook, we'll discuss critical considerations for an agency developing a service offering for online review management.
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How to Get Your Customers to Do Your Marketing for You
It doesn't matter if you are a dentist, a realtor, or office manager--you're busy doing what you're good at. Your day-to-day shouldn't be used doing marketing, and who has the time? This eBook explores how you can build your entire marketing strategy around your customers. And why it works.
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Online Reputation Checklist
Get your pre-packaged plan that covers 18 crucial tasks to improve your online reputation. It's everything you need to make 2021 the best year yet for your online reputation.
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The Secret to Winning Your Competitors' Customers Part 1
All businesses want to grow. That never changes. But the way you do business is continuously evolving: how you compete with your competitors, how your market your services, and how you communicate with your customers.
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4 Marketing Tips for Office Managers
Dear office managers, you are the unsung heroes. You do so much. And we'd like to make your life easier. In this eBook, we’ll share some step-by-step tips for marketing success. So your business will make more money. And you’ll get a promotion.
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How Doctors Should Respond to Negative Reviews
As wonderful as it would be to simply make all negative patient feedback disappear, review management is a bit trickier. We're here to make it easier. In this eBook, we share effective ways to engage in a dialogue with your disgruntled patients and turn n
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Is Your Online Reputation Sabotaging Your Sales?
The complete guide to tracking the impact your online reputation has on your sales, and how to change it.The Secret to Winning Your Competitor's Customers
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How Do Customer Reviews Help SEO
Online reviews account for 9.8%-13% of Google’s search ranking factors. In this eBook, we share how you can target your local audience and use customer reviews to hit the coveted page one of search results.
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The Ultimate Guide to Managing Negative Reviews for Realtors
In this ebook, we will share effective ways to engage in a dialogue with your disgruntled customers and turn negative reviews into positive customer experiences for your Real Estate Business.
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Get More Reviews (Without Spending Hours Online)
In this eBook, we share how you can easily craft your online review management strategy, get more reviews, attract more customers, and grow your business.
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How to Turn Website Visitors Into Customers for Home Services
No marketing team? No problem! Learn how your home services business can start generating leads and converting them into new customers using easy-to-use tools designed for local businesses – no marketing team or experience required.
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The Ultimate Guide to Managing Negative Reviews
In this ebook, we will share effective ways to engage in a dialogue with your disgruntled customers and turn negative reviews into positive customer experiences.
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The Psychology of Reviewers and 1-Star Reviews
Oh no! Your business received a one-star review, what do you do? Relax. In this ebook, we share what you need to know about the subtext behind one-star reviews and the customers who left them.
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A Dentist's Guide to The Psychology of Reviewers and 1-Star Reviews
Oh no! Your dental practice received a one-star review, what do you do? Relax. In this ebook, we drill down into the subtext behind one-star reviews and the patients who left them.
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A Lawyer's Guide to The Psychology of Reviewers and 1-Star Reviews
Oh no! Your law firm received a one-star review, what do you do? Relax. In this ebook, we share case file on what you need to know about the subtext behind one-star reviews and the clients who left them.
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Growing Your Business with Customer Reviews
In this eBook, we’ll share how reviews can impact your business so you can better leverage them to attract new customers and grow your revenue.
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The Doctor's Guide to The Psychology of Reviewers and 1-Star Reviews
Oh no! Your healthcare practice received a one-star review, what do you do? Relax. In this ebook, we share what you need to know about the subtext behind one-star reviews and the patients who left them.
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How Realtors Can Turn Website Visitors Into Clients
In this eBook, we’ll discuss how your real estate business can start generating leads and converting them into new clients using easy-to-use tools designed for you—no marketing team or experience required.
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How to Optimize Your Business Facebook Page
In this eBook, we give you winning strategies designed to help your brand reach more potential customers. You’ll be able to better connect with your audience, master your online reputation, and ultimately grow your business.
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How Dentists Can Turn Website Visitors Into Patients
Discover how your dental practice can start generating leads and converting them into new patients using easy-to-use tools.
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How Lawyers Can Turn Website Visitors Into Clients
Discover how your law practice can start generating leads and converting them into new clients using easy-to-use tools.
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The Benefits of Online Reviews for Home Service Providers
While searching for a reliable home services contractor, 92% of customers read reviews. In this e-book, we will deep dive into why they are essential for your home services business.
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Online reviews: A winning formula for dentists
98% of patients choose a dentist from the first page of Google. In this e-book we will deep dive into why online reviews are essential for your dental practice and how to attract new patients.
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The Importance of Online Reviews for Lawyers
83% of clients read online reviews as the first step to finding a lawyer. In this e-book we will deep dive into online reviews and why they are essential for your law firm.
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The Importance of Online Reviews for Doctors
88% of patients use online reviews as a step towards finding a new doctor. In this e-book we will deep dive into online reviews and why they are essential for your healthcare practice.
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How to turn website visitors into customers - without a marketing team
Discover how your business can start generating leads and converting them into new customers using easy-to-use tools designed for local businesses.
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The ultimate guide to online reviews
In today’s world of connected customers, companies with bad reviews are falling behind. Here's how you can effectively grow your business with online reviews.
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Why online reviews matter
In today’s world of connected customers, reviews have a greater impact on Search Engine Optimization (SEO), customer loyalty, and revenue than ever before. Learn how to effectively grow your business with online reviews.