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Redstone Residential increases tenant satisfaction with real-time brand monitoring
Healthpointe improves patient experience with automated review generation.
Automated review collection boosts patient acquisition.
Mathis Brothers transforms customer experience, boosts retention with social ticketing and review management.
RingCentral drives customer acquisition and SEO with review marketing.
Medieval Times boosts customer acquisition using social listening for reputation marketing.
Blaze Pizza leverages feedback insights to dominate competition.
This guide introduces the foundation of presence management–citation consistency.
Ratings matter, of course. So how come your business has a 5-star average but no one’s come through the door except a large gust of wind and a FedEx employee …
The universal availability of mobile devices has made communication way easier–and as a result, way more complex.
Customers have become more connected than ever through the ever-evolving avenues of online feedback
Customer reviews on Google can make or break your business reputation.
Even if your current brand marketing strategies are helping your search engine ranking, you’re unlikely to get any new customers if your business shows up on Google …
Scientific market research really made a name for itself in the mid- 20th century, establishing many practices still in use today: questionnaires with non-leading …
Also known as social media monitoring, this is the process of identifying and tracking conversations happening on social media about a brand, product ...
Here are some social listening tactics that can help you build stronger connections with the customers you already have, and grab the attention of new ones.
How does BirdEye turn customer feedback into actionable insights?
Can customer experience actually turn into dollars, or is it just a passing hype?
It’s undeniable that customer reviews help other customers, since 92% of customers read online reviews, and 68% trust a local business more if it has positive reviews.
How cool would it be if your customers sold your products for you? With User-Generated Content (UGC), it’s possible.
Customer feedback defines a restaurant’s reputation.
Today’s customers accept nothing less. That is why this year, 89% of companies expect to compete primarily on the basis of customer experience.
How does BirdEye get you more reviews on sites you care about?
How does BirdEye turn customer feedback into actionable insights?
BirdEye’s automated solutions empower you to engage with millions of customers on a personal level in real-time, without disrupting workflow.
Now that consumers have more options, more resources, and more control than ever before, loyalty is hard-won and fleeting. Learn how to build a customer-centric business from the inside-out.
Connecting with every customer is crucial to providing great customer experience, which in turn drives sustainable growth.
The modern business must perationalize customer experience as an integral part of every decision, in every department, every second. Learn how to not …
To acquire new customers today, brands need to do more than meet their needs. They must surprise and delight every customer, every time.
Hear every word on social media in real-time, and respond instantly to all comments from one dashboard.
Convert any social comment or review into a support ticket to solve problems before they become problems.
BirdEye's Natural Language Processing (NLP) engine, Athena, lets you dive beneath reviews and ratings to discover the why behind your scores.
Get the same insights into your competitors' customer feedback that you have for your own.
Monitor and respond to all your reviews from 200+ sites in real-time from one place.
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