Manage and respond to reviews
Take control of your brand and solve customer issues by managing all your reviews in one place.
It’s never been simpler
Business reputation management made easy. View all your reviews from 250+ sites in one interactive
dashboard. Filter your review feed by rating, time period or by source to identify which areas and sites to
focus on. BirdEye sends you new review alerts via email or SMS so you don’t miss a word.
Quickly address negative feedback
BirdEye alerts you of negative customer experiences so you can respond instantly. Easily convert reviews into support tickets and assign them to employees to ensure every customer issue is resolved quickly.
Respond directly to every review
Respond to reviews on third-party sites directly from one dashboard. Keep customers engaged and acknowledge issues right away.
Streamline review responses
Drive higher productivity with review response templates.
Make it easy for your business reputation management team to respond to your customers and ensure that their messaging aligns with your brand.
Automate review responses
With automated responses based on custom rules, you can stay focused on your business and still promptly address every incoming review.
Role-based review management
boosts guest acquisition as business doubles
On track to almost double their locations in 2 years, Black Bear Diner needed to make sure
guests at every location, old and new, were happy with their visit and eager to return.
Automatic spam and slander detection
BirdEye identifies reviews with spam, slander, and other violations, then automatically parks them within the platform to keep your online reputation fresh and clean.
Bulk review management
Organize mountains of feedback with one click. Tag and ticket multiple reviews to solve more problems in less time.
Keep employees motivated
Improve team productivity with an employee leaderboard. Drive healthy competition by tracking requests, reviews, and ratings for each employee.
Resources
CASE STUDY
HEB Plumbing & Sprinkler
- Kathlyn Smith2000% review volume increase boosts SEO
and revenue.
ARTICLE
Google lost my reviews
- what can I do?Customer reviews on Google can make or break
your business reputation.
GUIDE
Smart Detection
How does BirdEye get you more reviews on
sites you care about?