Reviews

It’s never been simpler

Business reputation management made easy. View all your reviews from 250+ sites in one interactive
dashboard. Filter your review feed by rating, time period or by source to identify which areas and sites to
focus on. BirdEye sends you new review alerts via email or SMS so you don’t miss a word.

Its Never Been Simpler
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Quickly address negative feedback

BirdEye alerts you of negative customer experiences so you can respond instantly. Easily convert reviews into support tickets and assign them to employees to ensure every customer issue is resolved quickly.

Watch a quick video on BirdEye’s ticketingArrow Image
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Respond directly to every review

Respond to reviews on third-party sites directly from one dashboard. Keep customers engaged and acknowledge issues right away.

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Streamline review responses

Drive higher productivity with review response templates.
Make it easy for your business reputation management team to respond to your customers and ensure that their messaging aligns with your brand.

Black Bear Diner

Role-based review management
boosts guest acquisition as business doubles

On track to almost double their locations in 2 years, Black Bear Diner needed to make sure
guests at every location, old and new, were happy with their visit and eager to return.

View case study
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Automatic spam and slander detection

BirdEye identifies reviews with spam, slander, and other violations, then automatically parks them within the platform to keep your online reputation fresh and clean.

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Bulk review management

Organize mountains of feedback with one click. Tag and ticket multiple reviews to solve more problems in less time.

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Keep employees motivated

Improve team productivity with an employee leaderboard. Drive healthy competition by tracking requests, reviews, and ratings for each employee.

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