One comprehensive dashboard displays all your customer feedback from 200+ sites in real-time. You can filter your review feed by rating, time period or by source to identify which areas and sites to focus on. BirdEye sends you new review alerts via email or SMS so you don’t miss a word.
Monitor reviews for your entire enterprise and for each individual location. Assign roles and permissions to branch managers. Collaborate improvements organization-wide and oversee all locations with an executive dashboard.
Watch a quick video on BirdEye’s Review Monitoring
Engage with reviews in real-time, and respond to reviews on third-party sites directly from the BirdEye platform. By addressing customer concerns in the moment, you can solve problems as they emerge. BirdEye automatically locks reviews with spam or slander within the platform.
BirdEye lets you convert any review into a ticket, and assign tickets to relevant employees to ensure dedicated follow-up. Track issue resolution to confirm follow-through, and collaborate internally to keep the dialogue between your organization and your customers fluid and constructive. Improve customer satisfaction, reduce churn, convert detractors and decrease call center load.
Watch a quick video on BirdEye’s social ticketing
Have your operational improvements made an impact on customer experience? Track reviews and ratings over time, by source, and by location or product to keep pace with trends and flag potential pain points. Discover which sites your customers are most active on and direct customers there first.
Watch a quick video on BirdEye’s reporting engine
Mathis Brothers transforms customer experience, boosts retention with social ticketing and review management.
Ratings matter, of course. So how come your business has a 5-star average but no one’s come through the door except a large gust of wind and a FedEx employee …
Can customer experience actually turn into dollars, or is it just a passing hype?
Customer feedback defines a restaurant’s reputation.
Today’s customers accept nothing less. That is why this year, 89% of companies expect to compete primarily on the basis of customer experience.
Now that consumers have more options, more resources, and more control than ever before, loyalty is hard-won and fleeting. Learn how to build a customer-centric business from the inside-out.
To acquire new customers today, brands need to do more than meet their needs. They must surprise and delight every customer, every time.
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