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Bluebird Care Basingstoke, Newbury & Hook
- Home Health Care
- Newbury
About this business
Location details
17, Plantagenet House, Kingsclere Park, Basingstoke, Kingsclere, Newbury, RG20 4SW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird Care stepped in when my mother became unwell. Within a very short space of time, they had a full-time carer with my mother. When a problem arose, one phone call and it was rectified immediately. A really good service.
Business response:
Thank you for your review. We are so pleased we could help Mum when she needed some extra support. It's wonderful to see her back on her feet and as independent as ever!
The care we receive for our mum has been brilliant. It helps to give us peace of mind knowing that Mum is well looked after each call and if there are any concerns we can get in touch with the office to make any relevant changes to the care plan.
Business response:
Thank you for your kind words and review. Caring for Mum is a pleasure, and we are pleased to hear it gives you peace of mind knowing she is well cared for.
The service has been really good, and I’m so grateful! Always very punctual and helpful with all aspects of my routine while getting up/getting back to bed, and very kind staff! I would be happy to use this company again!
Business response:
Dear Lydia, thank you for taking the time to provide helpful feedback. We are pleased we were able to support you during your time at Oaksey House. We would be delighted to support you in the future for any return visit you may make. Wishing you a very Happy Christmas.
My mother used Bluebird Care for several years. I was always very pleased with their service, particularly the ability to view the carers' daily logs online. The carers always treated my mother with respect. Some carers were clearly more persuasive in being able to get my mother washed and dressed, but all the carers treated her with respect.
Business response:
Many thanks for your review and your very kind words. It has been an absolute pleasure working with you and providing care and support to Mum. We hope Mum is recovering well and settling into residential care, Mum will be very much missed by all.
We had been a client of Bluebird for a number of years, using both domiciliary and live-in care for my 90-year-old mother-in-law. We have been very pleased with the care team, both the carers and the managers. The only concern we had was that most of the carers do not have UK driving licences and living in a rural area have had to organise transport on the few occasions it has been needed. Continuity has been pretty good with the odd exception which is to be expected. Due to a change of circumstances we needed to change our ... read more
Business response:
Many thanks for your review and very kind words, it has been a pleasure providing both domiciliary and live-in care for your mother-in-law. She will be very much missed by all, I am very glad we were able to support her in the smooth transition and hope she is doing well, please pass on our regards and if you need any support in the future please do not hesitate in contacting us, our door is always open we will also keep in contact regarding upcoming events.
I was very ill at ease when I first realised that I needed help in my day to day living due to a serious accident. I am ashamed to say I fought against it for ages causing some trouble for my family and for the carer who was gracious throughout. All my carers could not have been more ‘caring’, always mindful of my dignity and need to do as much as I could. I will be forever grateful to them all for all the help in the many ways they gave me.
Business response:
Many thanks for your positive response and thanks sent to all of our team, it has been a pleasure putting care and support in place for you at a very difficult time. It was no trouble at all and your reluctance was totally understandable, we have complete empathy for you, your husband suffering from mild dementia and your daughter whom we know was unable to support you daily with starting her new teaching career. We are always here for you in the future to provide care and support or even advice.
Bluebird Care North Hampshire & West Berkshire are the fifth Care Agency we have had since my wife had a stroke in 2017. All the other Agencies have handed back the package to Hampshire for one reason or another. I can honestly say that Bluebird are by far and away the best we have had and we hope that long may this continue. Attention to detailed care is exemplary with a willingness to go above and beyond.
Business response:
Many thanks for your positive review and kind words, this is very much appreciated by all at Bluebird Care. It has been an absolute pleasure providing care and support for the last year and the care assistants have managed to build a special professional bond. Here is to many more years to come with the reassurance we will always aim to go above and beyond.
Mum has been cared for by a live-in carer for nearly two years with twice-daily domiciliary care added more recently. The carers from Bluebird Care have, almost without exception, been caring, kind and proficient. Office staff are polite and usually return calls in a timely fashion. They always do their best to resolve problems once they have understood the issue. I take great confidence from knowing Mum is being well cared for.
Business response:
Many thanks for your review and kind words, we all appreciate it very much. Mum is a pleasure to provide care for with a very supportive family who have always worked closely alongside the team. Best wishes and hope Mum is settling in well to her new home setting.
My considered choice of care agency and I could not be more pleased having experienced the dire alternative. I am provided with a very high standard of personal care and rehabilitation support, reliably and skillfully endowed as a fully integrated service by an experienced business model. All my care and daily living needs are looked after, washing, dressing, food preparation and laundry as well as full proficiency in transfer methods and with learned knowledge of skincare and all aspects of safety together with prescribed m... read more
Business response:
It is with great pleasure that we were able to meet with you yourself, although in difficult circumstances, to discuss all your care and support needs and also giving the reassurance needed following this to ensure you received an alternative experience. Thank you so much for your kind words of appreciation and admiration for our fully integrated and experienced care and administration teams. We will always ensure your person-centred care plan is up to date and that all care and support needs are met and look forward to work... read more
Frequently asked questions about Bluebird Care Basingstoke, Newbury & Hook
How is Bluebird Care Basingstoke, Newbury & Hook rated?
Bluebird Care Basingstoke, Newbury & Hook has a 4.8 star rating with 113 reviews.
When is Bluebird Care Basingstoke, Newbury & Hook open?
Bluebird Care Basingstoke, Newbury & Hook is closed now. It will open at 8:30 a.m.