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Bluebird Care Basingstoke, Newbury & Hook
- Home Health Care
- Newbury
About this business
Location details
17, Plantagenet House, Kingsclere Park, Basingstoke, Kingsclere, Newbury, RG20 4SW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have used Bluebird Care for over a year now and the care they have given to our mum has been invaluable. Each of her carers is respectful of her needs and works hard to deliver her care plan in a way that suits her best and that she is comfortable with. We have been able to adapt and increase care over this period and at every stage, Bluebird has worked with us to accommodate changing needs. This has helped us enormously to continue caring for our mum at home where she is happiest.
Business response:
Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping your mum safe and happy in her home and we're glad you feel we do this well! We are always more than happy to assist, please do reach out to the team if we can help in any way. Take care!
Generally a very reliable service, but some inexperienced staff who seem confused without direction. There seems to be a desire to finish early rather than do a little extra, eg light housework. Extra training might help with cooking, not for all but for some of the carers.
Business response:
Thank you so much for reviewing our service, we are delighted to hear that you have found the service to be very reliable. We pride ourselves on a well-managed and consistent service so your general feedback is heartening. At the same time, we take on board your comments about some less experienced staff who could benefit from additional training, particularly in cooking. This is an area we constantly review and so will incorporate your feedback into our service improvement plan.
My dad's care needs have increased due to the progression of the dementia. I had no hesitation, following consultation with the GP, to opt for live-in care in November 2023. We decided to remain with Bluebird Care as they had provided the care for my dad ever since his diagnosis over seven years ago. This care has been excellent throughout this time and the exceptionally high standards have continued with the live-in care. I have total peace of mind that my dad has the best and most appropriate care for his needs being provi... read more
Business response:
Thank you for your review, it means a lot to us. It is a pleasure looking after Dad, he is definitely a character and is really flourishing with his live-in care expert. We receive lovely photos of them out visiting places from his past, evoking wonderful memories. Please do not hesitate to contact us if we can be of further assistance.
Bluebird Care stepped in when my mother became unwell. Within a very short space of time, they had a full-time carer with my mother. When a problem arose, one phone call and it was rectified immediately. A really good service.
Business response:
Thank you for your review. We are so pleased we could help Mum when she needed some extra support. It's wonderful to see her back on her feet and as independent as ever!
The care we receive for our mum has been brilliant. It helps to give us peace of mind knowing that Mum is well looked after each call and if there are any concerns we can get in touch with the office to make any relevant changes to the care plan.
Business response:
Thank you for your kind words and review. Caring for Mum is a pleasure, and we are pleased to hear it gives you peace of mind knowing she is well cared for.
The service has been really good, and I’m so grateful! Always very punctual and helpful with all aspects of my routine while getting up/getting back to bed, and very kind staff! I would be happy to use this company again!
Business response:
Dear Lydia, thank you for taking the time to provide helpful feedback. We are pleased we were able to support you during your time at Oaksey House. We would be delighted to support you in the future for any return visit you may make. Wishing you a very Happy Christmas.
My mother used Bluebird Care for several years. I was always very pleased with their service, particularly the ability to view the carers' daily logs online. The carers always treated my mother with respect. Some carers were clearly more persuasive in being able to get my mother washed and dressed, but all the carers treated her with respect.
Business response:
Many thanks for your review and your very kind words. It has been an absolute pleasure working with you and providing care and support to Mum. We hope Mum is recovering well and settling into residential care, Mum will be very much missed by all.
We had been a client of Bluebird for a number of years, using both domiciliary and live-in care for my 90-year-old mother-in-law. We have been very pleased with the care team, both the carers and the managers. The only concern we had was that most of the carers do not have UK driving licences and living in a rural area have had to organise transport on the few occasions it has been needed. Continuity has been pretty good with the odd exception which is to be expected. Due to a change of circumstances we needed to change our ... read more
Business response:
Many thanks for your review and very kind words, it has been a pleasure providing both domiciliary and live-in care for your mother-in-law. She will be very much missed by all, I am very glad we were able to support her in the smooth transition and hope she is doing well, please pass on our regards and if you need any support in the future please do not hesitate in contacting us, our door is always open we will also keep in contact regarding upcoming events.
I was very ill at ease when I first realised that I needed help in my day to day living due to a serious accident. I am ashamed to say I fought against it for ages causing some trouble for my family and for the carer who was gracious throughout. All my carers could not have been more ‘caring’, always mindful of my dignity and need to do as much as I could. I will be forever grateful to them all for all the help in the many ways they gave me.
Business response:
Many thanks for your positive response and thanks sent to all of our team, it has been a pleasure putting care and support in place for you at a very difficult time. It was no trouble at all and your reluctance was totally understandable, we have complete empathy for you, your husband suffering from mild dementia and your daughter whom we know was unable to support you daily with starting her new teaching career. We are always here for you in the future to provide care and support or even advice.
Frequently asked questions about Bluebird Care Basingstoke, Newbury & Hook
How is Bluebird Care Basingstoke, Newbury & Hook rated?
Bluebird Care Basingstoke, Newbury & Hook has a 4.7 star rating with 121 reviews.
When is Bluebird Care Basingstoke, Newbury & Hook open?
Bluebird Care Basingstoke, Newbury & Hook is closed now. It will open at 8:30 a.m.