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Bluebird Care Richmond & Twickenham
- Home Health Care
- Twickenham
About this business
Location details
15 Lion Rd, Twickenham, TW1 4JH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird provided 2 carers to look after my 97 year old mother after her stroke. Their response was fast, efficient, flexible and just what was needed. The carers were caring, professional, easy going, smiley, personable, reassuring, compassionate - couldn't be better. No complaints. Very good value.
Business response:
Hello Peter, Thank you for taking the time to leave such a lovely review, it's greatly appreciated. We'll happily pass your kind words on to our team. Best wishes, Bluebird Care Richmond & Twickenham
I would like to thank you all so much for helping us when our mother needed emergency care suddenly. Your office team stepped in at the last minute, and sorted out care for my mother even though it was out of office hours. The carer came early in the morning, and looked after my mother efficiently and with smiles! My mother loved her day with your carers - they were both so sweet to her, and looked after her perfectly. We will definitely recommend your service, and will be requesting help from you again in the future.
Business response:
Thank you so much for your heartfelt message. We're truly touched by your kind words and grateful that we could be there for your mother when she needed care most. It means a great deal to us that you felt supported by our team during such a critical time. We're so pleased to hear that your mother enjoyed her day with our carers and that they were able to bring comfort and smiles. We are proud of our team's commitment to providing compassionate and responsive care, even outside of regular hours. Thank you for your recommen... read more
My mum.has had excellent care from your service since late 2024 which has made life much easier for her at home. Your carers and support team have provided a really holistic service for her and made her very comfortable and safe . She now is going to be moving to a care home but we thank you so much for your help with mum over the past months.
Business response:
Thank you so much for your kind words and thoughtful feedback. We're truly grateful for the opportunity to have supported your mum over the past months and are pleased to hear that our team was able to provide her with comfort, safety, and holistic care during her time at home. It's always our goal to make life a little easier for both our clients and their families, and it means a great deal to know that our carers and support staff made a positive difference. While we are sad to see your mum move on, we sincerely wish her ... read more
All the girls who came to the house originally three times a day were unfailingly helpful and I kind. I often had not enough for them to do so I sent them away! They usually arrived more or less on time which was so important to me, not that I have other things to actually do. I imagine the travelling to be hard as they seem to come from quite some distances, and there isn't time arranged for the travelling time for them to be able to keep to the required appointments.
Business response:
Good afternoon, Thank you for taking the time to leave such a lovely and detailed review. We're delighted to hear that you found our team to be so helpful and kind. We'll be sure to pass this on to them. Many thanks, Bluebird Care Richmond & Twickenham
Bluebird Twickenham provides weekly care for my mother, and I cannot praise them highly enough. From the start, their professionalism, kindness, and reliability have been outstanding. The carers are compassionate, attentive, and always go above and beyond to ensure my mother is comfortable and well cared for. One of the things I appreciate most is the consistency of care. My mother has formed a great bond with her regular carers, which makes a real difference in her well-being. They treat her with dignity and respect, takin... read more
Business response:
Thank you so much for your wonderful review! We're incredibly grateful for your kind words and are so pleased to hear that the care provided to your mother has made such a positive impact. Consistency and building a strong bond between carers and clients is something we truly value, and it's heartwarming to know your mother has formed such a meaningful relationship with her regular carers. We're also glad to hear that the communication with our office team has been excellent and that you feel at ease with the support we prov... read more
Having been in the planning stage for over a year, and after 3 fruitful meetings with Bluebird, My Parents and Siblings took the plunge and introduced Bluebird carers on a 3 day a week 3 hours a day basis, in my Parents home, to help with Shopping, cleaning, cooking, bed making, paperwork, walks to the local shops and general companionship . Great care was taken in both the pre planning stages and eventual introduction of the Carers Manager, and then the two Carers themselves who are now in weekly attendance. Both Carers hav... read more
Business response:
Thank you so much for sharing your thoughtful feedback! We're so pleased to hear that the planning process went smoothly and that both the introduction of the carers and their ongoing support have been a positive experience for your parents and family. It's wonderful to know that the carers have been able to integrate seamlessly into your parents' routine and provide the help and companionship they need. We truly appreciate your kind words about our team, especially the care development lead and the lead customer care manage... read more
Exemplary service at all times. Always punctual, fully aware of what is required, and very knowledgeable re differing conditions. I could not ask for better care and enjoy our conversations while being well looked after.
Business response:
Thank you for your 5-star review, it means a lot to us. We'll be sure to pass your kind words on to the team. All the best, Bluebird Care Richmond & Twickenham
Most carers were very helpful and tried to do their best but two I found wanting. I now have found my ideal carer and friend and I do not want anyone else unless it's necessary. The management know a couple of other ones I would be happy with if my carer was away.
Business response:
Thank you for your thoughtful review, Liane! We're so glad to hear that you've found your ideal carer and that you feel well-supported by our team. We also appreciate your feedback on the carers, and we'll be sure to continue working to ensure your care is always tailored to your needs. It's great to know that our management team is helping to ensure continuity when your regular carer is unavailable. Your satisfaction is very important to us, and we'll continue to strive to provide the best care possible. Thank you again for... read more
I have always been treated with great care and kindness. I am now fully recovered thanks to all the excellent care and attention.
Business response:
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience and that our care has contributed to your full recovery. Providing kindness and excellent care is at the heart of what we do, and we're so happy to know it made a difference for you. Wishing you continued health and well-being, and thank you again for your trust in us!
Frequently asked questions about Bluebird Care Richmond & Twickenham
How is Bluebird Care Richmond & Twickenham rated?
Bluebird Care Richmond & Twickenham has a 4.7 star rating with 91 reviews.
When is Bluebird Care Richmond & Twickenham open?
Bluebird Care Richmond & Twickenham is closed now. It will open at 8:30 a.m.