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Bluebird Care Richmond & Twickenham
- Home Health Care
- Twickenham
About this business
Location details
15 Lion Rd, Twickenham, TW1 4JH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We arranged care for our mother with Bluebird Care. From the first consultation to the pre-start meeting and now five weeks into the care, it's clear that Bluebird's staff genuinely care and understand her needs. They aim to keep a consistent carer contact who is brilliant and are proactive in providing updates and advice. Their technology platforms allow us to monitor the results of the daily visits. I highly recommend Bluebird. In fact, we now realise we should have started several months ago as we can see a significant an... read more
Business response:
What wonderful feedback, thank you. It is a real pleasure looking after your mother. Our teams are so passionate and caring and I will feedback to them. Our ethos is building relationships by allowing the care teams to spend genuine time with the people they look after and being transparent with our technology to give peace of mind to the family around them. We are so happy that we have had such a positive impact on the quality of your mother's life. All the very best, Peter.
The carers at Bluebird Care are doing an amazing job looking after our relative. She is caring, proactive, compassionate, thorough, diligent, professional and reliable.
Business response:
Thank you for your review, it is wonderful to hear and I will make sure the team are thanked personally. We work very hard to provide industry leading support and training to our teams and it is lovely to hear that this results in amazing care for your loved one. All the very best and thanks once again for your time.
I feel the carers are very professional and kind. They alert me of any concerns about Mum and are excellent at housework and gardening. Hence, they have helped me also knowing that Mum is in safe hands. They also administer the medication for Mum.
Business response:
Thank you for your kind review, it is a pleasure looking after your mum and helping her to remain in her own home. We are so glad we have given you reassurance that she is in safe hands. All the very best, Tim.
Fantastic all-round care and service. All the carers are all extremely helpful, professional and friendly. Thanks so much for continued hard work. All the best.
Business response:
Thank you so much for recognising all the hard work. We are very passionate about training and developing our teams and it is so nice to see that this results in such positive feedback. All the very best, Peter.
I have used Bluebird Care over the previous five years, initially for my husband and now for myself. The care given has been with competence, kindness and consideration. The carers are obviously trained and with the right attitude for dealing with people's needs in their own homes. Very grateful. Contact with the office staff has been equally good and helpful.
Business response:
Thank you so much for your kind words and for trusting Bluebird Care over the past five years. We'e so pleased to hear that you've received care that is both competent and compassionate, and that our team has been able to meet your needs. It's wonderful to know that the carers' training and attitude have made such a positive impact, and that you've also had great experiences with our office staff. We truly appreciate your feedback and are grateful to continue supporting you with your care needs. Thank you again for your trus... read more
Difficult at first due to constant changes and need to advise each carer on help ect required. Now with an outstanding regular carer with trusted others covering days off, my life is enhanced. I can only with that it will continue in this way
Business response:
Thank you for your feedback on our home care service; it is our pleasure to support you to remain safe and happy in your Richmond home. I understand from your Customer Care Manager that your regular carers took their annual leave in the first several weeks of care beginning and this was disruptive for you. I am grateful that our Care Coordinators and your Customer Care Manager worked together with you to ensure continuity was swiftly restored and your Care Assistants - including those rostered in to cover your regular carers... read more
My partner was in the care of Bluebird Carers for over 4 years. Living partly in Germany I needed to have an agency which took care of my partner during my absence. I can highly recommend Bluebird Care. The people involved with Bluebird Care are very competent, friendly and ever so helpful. Over the years a lot of extra duties needed to be organised within minutes and it was a great relief for me to know that my partner was in such good hands. (Like him having a fall, visits to hospitals, general household duties or other ev... read more
Business response:
Thank you for sharing your experience of our home care service; it was our pleasure to support your partner to remain safe and happy in his home. It is our mission to support local Richmond borough residents with a diagnosis of Alzheimer's or dementia to live independently with dignity - on their terms - in their own homes for as long as they desire. With several visits each day, I am delighted to read that you and your partner experienced our signature blend of professional care and kindness with every interaction. Every pe... read more
From making telephone calls to Bluebird Care to carer visits, everyone is so helpful. The carers that currently come respond generously to the client's needs - sometimes the client won't cooperate, refusing to get up but the carers are always kind and humorous. Thank you.
Business response:
As a customer's wife, your feedback is extremely valuable; thank you for sharing your insights. It has been a pleasure to support your husband to stay safe and happy in your Kew home for the past two and a half years. Alongside our regular visits, I'm delighted to see that our ability to provide responsive ad hoc respite care, including live-in care, has proven a significant support to you and your children. We are proud of our ability to shape our service to fit your precise requirements. Working toward your family's collec... read more
Bluebird Care carers make regular, weekly (Tuesday and Friday) visits to undertake services such as ironing and changing bedsheets. I have reduced mobility and carers provide general services to help with this as required.
Business response:
It has been our pleasure to support you to remain happy, safe and independent in your Twickenham home. Each person's journey in care is as individual as they are; a few visits a week to support you in keeping your home at its customary high standard also allows us to boost and safeguard your mental and physical well-being. You and your daughters can rest assured that your Bluebirds are there for you as and when you require further support. Your customer care manager tells me that you are a keen music and rugby enthusiast and... read more
Frequently asked questions about Bluebird Care Richmond & Twickenham
How is Bluebird Care Richmond & Twickenham rated?
Bluebird Care Richmond & Twickenham has a 4.7 star rating with 91 reviews.
When is Bluebird Care Richmond & Twickenham open?
Bluebird Care Richmond & Twickenham is closed now. It will open tomorrow at 8:30 a.m.