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Bluebird Care Richmond & Twickenham
- Home Health Care
- Twickenham
About this business
Location details
15 Lion Rd, Twickenham, TW1 4JH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Difficult at first due to constant changes and need to advise each carer on help ect required. Now with an outstanding regular carer with trusted others covering days off, my life is enhanced. I can only with that it will continue in this way
Business response:
Thank you for your feedback on our home care service; it is our pleasure to support you to remain safe and happy in your Richmond home. I understand from your Customer Care Manager that your regular carers took their annual leave in the first several weeks of care beginning and this was disruptive for you. I am grateful that our Care Coordinators and your Customer Care Manager worked together with you to ensure continuity was swiftly restored and your Care Assistants - including those rostered in to cover your regular carers... read more
My partner was in the care of Bluebird Carers for over 4 years. Living partly in Germany I needed to have an agency which took care of my partner during my absence. I can highly recommend Bluebird Care. The people involved with Bluebird Care are very competent, friendly and ever so helpful. Over the years a lot of extra duties needed to be organised within minutes and it was a great relief for me to know that my partner was in such good hands. (Like him having a fall, visits to hospitals, general household duties or other ev... read more
Business response:
Thank you for sharing your experience of our home care service; it was our pleasure to support your partner to remain safe and happy in his home. It is our mission to support local Richmond borough residents with a diagnosis of Alzheimer's or dementia to live independently with dignity - on their terms - in their own homes for as long as they desire. With several visits each day, I am delighted to read that you and your partner experienced our signature blend of professional care and kindness with every interaction. Every pe... read more
From making telephone calls to Bluebird Care to carer visits, everyone is so helpful. The carers that currently come respond generously to the client's needs - sometimes the client won't cooperate, refusing to get up but the carers are always kind and humorous. Thank you.
Business response:
As a customer's wife, your feedback is extremely valuable; thank you for sharing your insights. It has been a pleasure to support your husband to stay safe and happy in your Kew home for the past two and a half years. Alongside our regular visits, I'm delighted to see that our ability to provide responsive ad hoc respite care, including live-in care, has proven a significant support to you and your children. We are proud of our ability to shape our service to fit your precise requirements. Working toward your family's collec... read more
Bluebird Care carers make regular, weekly (Tuesday and Friday) visits to undertake services such as ironing and changing bedsheets. I have reduced mobility and carers provide general services to help with this as required.
Business response:
It has been our pleasure to support you to remain happy, safe and independent in your Twickenham home. Each person's journey in care is as individual as they are; a few visits a week to support you in keeping your home at its customary high standard also allows us to boost and safeguard your mental and physical well-being. You and your daughters can rest assured that your Bluebirds are there for you as and when you require further support. Your customer care manager tells me that you are a keen music and rugby enthusiast and... read more
The carers from Bluebird Care are a godsend - I couldn't cope without them. They get me washed and dressed every morning and are very kind and caring - they are always respectful too. The staff in the office are really helpful and make changes to my care plan if I want something done a bit differently. Thank you Bluebird!
Business response:
What kind and generous words to describe our service... thank you for sharing your thoughts with us! It is our pleasure to support you to stay safe and happy, living life on your terms, in your Hampton home. It's quite remarkable what a single visit each day can achieve. With a focus on personal care, ensuring medication is correctly and safely administered and preparing a delicious, healthy, mood-boosting morning meal, the difference a daily visit can make is extraordinary. You mention the adaptability of your support - to ... read more
My friend has a wonderful carer. She looks after my friend to a very high standard in every aspect of care. If I had a carer I would love to have this particular carer as nothing is too much trouble as she goes above and beyond her care duties. I would nominate her as the best carer at Bluebird.
Business response:
Thank you for sharing your dear friend's experience of our service. I am delighted to read that your friend's care assistant supports her to a very high standard in every aspect of care, going above and beyond with exceptional service. We recruit our carers based on shared values - kindness, empathy, compassion - and train for excellence in care. We then seek to match our customers to their ideal Bluebird(s) based on specialist requirements, preferences, and personality. We believe this special mix of values, training, and c... read more
My mother gets on so well with her carers that it is like having a friend present which keeps her relaxed and happy. Her health and general well-being has definitely improved thanks to efforts from Bluebird staff. I have found the care to be of the highest standard and I am able to relax in the knowledge that her needs are being met and she is still having a full day-to-day life.
Business response:
Thank you for sharing your experience of our home care and live-in care service; it is our pleasure to support your mum to stay safe and happy in her home. Our live-in care service is the pinnacle of personalised support; to hear your mum receives the highest standard of care is wonderful to hear! The peace of mind our live-in care service provides to family members is unmatched. Once you witness firsthand your loved one's progression and improvement in health and mental well-being, you absolutely can relax and know their he... read more
Bluebird Care Richmond & Twickenham are friendly and always full their time with me in a purposeful way. Tasks are recorded; times are recorded too. I rely on my daily visit from a Bluebird Care Richmond & Twickenham.
Business response:
Thank you for your kind words; assisting you to remain safe and happy in your Kew home has been a true pleasure for our team over the past three years. Your carer's daily weekday visits are a joy and I know your Customer Care Manager also holds you in the highest esteem. Our Care Assistants are hired for their values - empathy, compassion, kindness - and trained to deliver the highest standard of professional care in the Richmond borough. Our recording and reporting are irreproachable; our system allows nominated family memb... read more
Bluebird Care Richmond & Twickenham always so kind helpful and nothing is too much trouble. They are very helpful when you want to arrange an extra visit. Bluebird Care Richmond & Twickenham make life so much happier.
Business response:
What kind words! That your Bluebirds 'make life so much happier' is music to my ears - this is our reason for being. It is our pleasure to support you in accessing the beautiful Teddington community. At the heart of our mission is to enable our customers to live their best lives, on their own terms. Supporting you to realise your goal of outings in the community is a special service for us to facilitate. I am delighted to learn that you find your Bluebirds - from your Customer Care Manager to your Supervisors and your Care A... read more
Frequently asked questions about Bluebird Care Richmond & Twickenham
How is Bluebird Care Richmond & Twickenham rated?
Bluebird Care Richmond & Twickenham has a 4.7 star rating with 86 reviews.
When is Bluebird Care Richmond & Twickenham open?
Bluebird Care Richmond & Twickenham is closed now. It will open at 8:30 a.m.