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Bluebird Care Richmond & Twickenham
- Home Health Care
- Twickenham
About this business
Location details
15 Lion Rd, Twickenham, TW1 4JH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The carers from Bluebird Care are a godsend - I couldn't cope without them. They get me washed and dressed every morning and are very kind and caring - they are always respectful too. The staff in the office are really helpful and make changes to my care plan if I want something done a bit differently. Thank you Bluebird!
Business response:
What kind and generous words to describe our service... thank you for sharing your thoughts with us! It is our pleasure to support you to stay safe and happy, living life on your terms, in your Hampton home. It's quite remarkable what a single visit each day can achieve. With a focus on personal care, ensuring medication is correctly and safely administered and preparing a delicious, healthy, mood-boosting morning meal, the difference a daily visit can make is extraordinary. You mention the adaptability of your support - to ... read more
My friend has a wonderful carer. She looks after my friend to a very high standard in every aspect of care. If I had a carer I would love to have this particular carer as nothing is too much trouble as she goes above and beyond her care duties. I would nominate her as the best carer at Bluebird.
Business response:
Thank you for sharing your dear friend's experience of our service. I am delighted to read that your friend's care assistant supports her to a very high standard in every aspect of care, going above and beyond with exceptional service. We recruit our carers based on shared values - kindness, empathy, compassion - and train for excellence in care. We then seek to match our customers to their ideal Bluebird(s) based on specialist requirements, preferences, and personality. We believe this special mix of values, training, and c... read more
My mother gets on so well with her carers that it is like having a friend present which keeps her relaxed and happy. Her health and general well-being has definitely improved thanks to efforts from Bluebird staff. I have found the care to be of the highest standard and I am able to relax in the knowledge that her needs are being met and she is still having a full day-to-day life.
Business response:
Thank you for sharing your experience of our home care and live-in care service; it is our pleasure to support your mum to stay safe and happy in her home. Our live-in care service is the pinnacle of personalised support; to hear your mum receives the highest standard of care is wonderful to hear! The peace of mind our live-in care service provides to family members is unmatched. Once you witness firsthand your loved one's progression and improvement in health and mental well-being, you absolutely can relax and know their he... read more
Bluebird Care Richmond & Twickenham are friendly and always full their time with me in a purposeful way. Tasks are recorded; times are recorded too. I rely on my daily visit from a Bluebird Care Richmond & Twickenham.
Business response:
Thank you for your kind words; assisting you to remain safe and happy in your Kew home has been a true pleasure for our team over the past three years. Your carer's daily weekday visits are a joy and I know your Customer Care Manager also holds you in the highest esteem. Our Care Assistants are hired for their values - empathy, compassion, kindness - and trained to deliver the highest standard of professional care in the Richmond borough. Our recording and reporting are irreproachable; our system allows nominated family memb... read more
Bluebird Care Richmond & Twickenham always so kind helpful and nothing is too much trouble. They are very helpful when you want to arrange an extra visit. Bluebird Care Richmond & Twickenham make life so much happier.
Business response:
What kind words! That your Bluebirds 'make life so much happier' is music to my ears - this is our reason for being. It is our pleasure to support you in accessing the beautiful Teddington community. At the heart of our mission is to enable our customers to live their best lives, on their own terms. Supporting you to realise your goal of outings in the community is a special service for us to facilitate. I am delighted to learn that you find your Bluebirds - from your Customer Care Manager to your Supervisors and your Care A... read more
I contacted Bluebird Care Richmond & Twickenham on the advice of a friend as I was looking to start care visits for my elderly mother. From the first point of contact to the now bi-weekly visits, it has been an excellent experience to date. Professional, efficient and friendly service from all parts of the organisation and my mother is well looked after by her carer, with whom she has built a very good relationship.
Business response:
Thank you so much for your kind words; it is a joy to support your mother to remain safe, happy, and independent in her home. Our service puts a sharp focus on retaining independence and dignity. With tiered support ranging from her care assistants to our supervisors and senior carers to her dedicated customer care manager, your mum and your family should receive a robust, safe, professional service throughout your care journey. It sounds like our customer/carer matching process has been a smash hit as your mum's feedback an... read more
Bluebird Care is invaluable in allowing my aunt to remain living in her home. She has dementia and needs help cooking and with daily tasks. Her main carer is excellent at watching out for changes in her medication and anything that needs to be altered. The whole team has been very patient and considerate to my aunt and any difficulties are resolved quickly and thoughtfully.
Business response:
Thank you for your kind review of our service. It has been a true pleasure to support your aunt in her Twickenham home; her carers enjoy helping her around her home and supporting her to access the community. She brings great happiness to our team - from her Care Assistants to our Supervisors to her Customer Care Manager! Dementia care is a particular strength of our Richmond & Twickenham Bluebirds; we have specialist, immersive training in place so our carers can experience the challenges presented by dementia first-hand. W... read more
I found everyone very pleasant and helpful. The standard of cleanliness very high.
Business response:
It is our team's pleasure to support you to stay safe and independent in your Whitton home. Thank you for your kind review of our service; we hire for innate values - kindness, empathy, compassion - and train for excellence in care. As domestic support forms an element of your personal care plan, I am delighted to read that you are satisfied with our high standards! Every element of your plan is clearly written in line with your wishes, and with the continuity of care team that our customers receive, we expect you will exper... read more
Very friendly and understanding. Always in good time.
Business response:
Thank you very much for sharing your experience of our service; it is our pleasure to support you to stay safe and happy at home. Our Bluebirds are hired for their innate values - kindness, empathy, compassion - and trained to provide Excellence in Care. We believe timekeeping and communication are of the utmost importance, so our customers are always kept up to date should a carer be running even slightly later than the planned schedule... but I am delighted to read that our team are 'always in good time' for your visits. O... read more
Frequently asked questions about Bluebird Care Richmond & Twickenham
How is Bluebird Care Richmond & Twickenham rated?
Bluebird Care Richmond & Twickenham has a 4.7 star rating with 91 reviews.
When is Bluebird Care Richmond & Twickenham open?
Bluebird Care Richmond & Twickenham is closed now. It will open tomorrow at 8:30 a.m.