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Bluebird Care Richmond & Twickenham
- Home Health Care
- Twickenham
About this business
Location details
15 Lion Rd, Twickenham, TW1 4JH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Exemplary service at all times. Always punctual, fully aware of what is required, and very knowledgeable re differing conditions. I could not ask for better care and enjoy our conversations while being well looked after.
Business response:
Thank you for your 5-star review, it means a lot to us. We'll be sure to pass your kind words on to the team. All the best, Bluebird Care Richmond & Twickenham
Most carers were very helpful and tried to do their best but two I found wanting. I now have found my ideal carer and friend and I do not want anyone else unless it's necessary. The management know a couple of other ones I would be happy with if my carer was away.
Business response:
Thank you for your thoughtful review, Liane! We're so glad to hear that you've found your ideal carer and that you feel well-supported by our team. We also appreciate your feedback on the carers, and we'll be sure to continue working to ensure your care is always tailored to your needs. It's great to know that our management team is helping to ensure continuity when your regular carer is unavailable. Your satisfaction is very important to us, and we'll continue to strive to provide the best care possible. Thank you again for... read more
I have always been treated with great care and kindness. I am now fully recovered thanks to all the excellent care and attention.
Business response:
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience and that our care has contributed to your full recovery. Providing kindness and excellent care is at the heart of what we do, and we're so happy to know it made a difference for you. Wishing you continued health and well-being, and thank you again for your trust in us!
We arranged care for our mother with Bluebird Care. From the first consultation to the pre-start meeting and now five weeks into the care, it's clear that Bluebird's staff genuinely care and understand her needs. They aim to keep a consistent carer contact who is brilliant and are proactive in providing updates and advice. Their technology platforms allow us to monitor the results of the daily visits. I highly recommend Bluebird. In fact, we now realise we should have started several months ago as we can see a significant an... read more
Business response:
What wonderful feedback, thank you. It is a real pleasure looking after your mother. Our teams are so passionate and caring and I will feedback to them. Our ethos is building relationships by allowing the care teams to spend genuine time with the people they look after and being transparent with our technology to give peace of mind to the family around them. We are so happy that we have had such a positive impact on the quality of your mother's life. All the very best, Peter.
The carers at Bluebird Care are doing an amazing job looking after our relative. She is caring, proactive, compassionate, thorough, diligent, professional and reliable.
Business response:
Thank you for your review, it is wonderful to hear and I will make sure the team are thanked personally. We work very hard to provide industry leading support and training to our teams and it is lovely to hear that this results in amazing care for your loved one. All the very best and thanks once again for your time.
I feel the carers are very professional and kind. They alert me of any concerns about Mum and are excellent at housework and gardening. Hence, they have helped me also knowing that Mum is in safe hands. They also administer the medication for Mum.
Business response:
Thank you for your kind review, it is a pleasure looking after your mum and helping her to remain in her own home. We are so glad we have given you reassurance that she is in safe hands. All the very best, Tim.
Fantastic all-round care and service. All the carers are all extremely helpful, professional and friendly. Thanks so much for continued hard work. All the best.
Business response:
Thank you so much for recognising all the hard work. We are very passionate about training and developing our teams and it is so nice to see that this results in such positive feedback. All the very best, Peter.
I have used Bluebird Care over the previous five years, initially for my husband and now for myself. The care given has been with competence, kindness and consideration. The carers are obviously trained and with the right attitude for dealing with people's needs in their own homes. Very grateful. Contact with the office staff has been equally good and helpful.
Business response:
Thank you so much for your kind words and for trusting Bluebird Care over the past five years. We'e so pleased to hear that you've received care that is both competent and compassionate, and that our team has been able to meet your needs. It's wonderful to know that the carers' training and attitude have made such a positive impact, and that you've also had great experiences with our office staff. We truly appreciate your feedback and are grateful to continue supporting you with your care needs. Thank you again for your trus... read more
Difficult at first due to constant changes and need to advise each carer on help ect required. Now with an outstanding regular carer with trusted others covering days off, my life is enhanced. I can only with that it will continue in this way
Business response:
Thank you for your feedback on our home care service; it is our pleasure to support you to remain safe and happy in your Richmond home. I understand from your Customer Care Manager that your regular carers took their annual leave in the first several weeks of care beginning and this was disruptive for you. I am grateful that our Care Coordinators and your Customer Care Manager worked together with you to ensure continuity was swiftly restored and your Care Assistants - including those rostered in to cover your regular carers... read more
Frequently asked questions about Bluebird Care Richmond & Twickenham
How is Bluebird Care Richmond & Twickenham rated?
Bluebird Care Richmond & Twickenham has a 4.8 star rating with 104 reviews.
When is Bluebird Care Richmond & Twickenham open?
Bluebird Care Richmond & Twickenham is closed now. It will open tomorrow at 8:30 a.m.