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Bluebird Care Richmond & Twickenham
- Home Health Care
- Twickenham
About this business
Location details
15 Lion Rd, Twickenham, TW1 4JH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I contacted Bluebird Care Richmond & Twickenham on the advice of a friend as I was looking to start care visits for my elderly mother. From the first point of contact to the now bi-weekly visits, it has been an excellent experience to date. Professional, efficient and friendly service from all parts of the organisation and my mother is well looked after by her carer, with whom she has built a very good relationship.
Business response:
Thank you so much for your kind words; it is a joy to support your mother to remain safe, happy, and independent in her home. Our service puts a sharp focus on retaining independence and dignity. With tiered support ranging from her care assistants to our supervisors and senior carers to her dedicated customer care manager, your mum and your family should receive a robust, safe, professional service throughout your care journey. It sounds like our customer/carer matching process has been a smash hit as your mum's feedback an... read more
Bluebird Care is invaluable in allowing my aunt to remain living in her home. She has dementia and needs help cooking and with daily tasks. Her main carer is excellent at watching out for changes in her medication and anything that needs to be altered. The whole team has been very patient and considerate to my aunt and any difficulties are resolved quickly and thoughtfully.
Business response:
Thank you for your kind review of our service. It has been a true pleasure to support your aunt in her Twickenham home; her carers enjoy helping her around her home and supporting her to access the community. She brings great happiness to our team - from her Care Assistants to our Supervisors to her Customer Care Manager! Dementia care is a particular strength of our Richmond & Twickenham Bluebirds; we have specialist, immersive training in place so our carers can experience the challenges presented by dementia first-hand. W... read more
I found everyone very pleasant and helpful. The standard of cleanliness very high.
Business response:
It is our team's pleasure to support you to stay safe and independent in your Whitton home. Thank you for your kind review of our service; we hire for innate values - kindness, empathy, compassion - and train for excellence in care. As domestic support forms an element of your personal care plan, I am delighted to read that you are satisfied with our high standards! Every element of your plan is clearly written in line with your wishes, and with the continuity of care team that our customers receive, we expect you will exper... read more
Very friendly and understanding. Always in good time.
Business response:
Thank you very much for sharing your experience of our service; it is our pleasure to support you to stay safe and happy at home. Our Bluebirds are hired for their innate values - kindness, empathy, compassion - and trained to provide Excellence in Care. We believe timekeeping and communication are of the utmost importance, so our customers are always kept up to date should a carer be running even slightly later than the planned schedule... but I am delighted to read that our team are 'always in good time' for your visits. O... read more
We used Bluebird Care to provide a live-in carer for my mother whilst we were away out of the country. We had two visits from the coordinator to discuss my mother's needs and gain an insight into her interests and lifestyle. Then we had a visit from the carer they had chosen to support my mother so that they could meet informally beforehand. Whilst away, everything went very smoothly and I know the carer was well supported by Bluebird Care both by a visit and by phone. We would highly recommend Bluebird Care.
Business response:
It was our great pleasure to care for your mum in her home to enable your travels; ad hoc respite care is one of our core services and one that is prized by Richmond borough residents to ensure their loved ones are in the safest hands. From our care development lead's initial meetings and crafting of a custom care plan to selecting the ideal live-in care assistant to support your mum with comprehensive oversight by our field care supervisors, we were honoured to support your mum every step of the way. Our industry-leading sy... read more
Caring and capable carers - Always ready to help and advise. Very friendly and approachable.
Business response:
Thank you for your kind words regarding our support of your husband. We are delighted to be of service to you, helping to enable your husband's dignity and independence. Keeping local residents safe and happy at home is our reason for being. Working collaboratively with you both has been thoroughly enjoyable for our Richmond & Twickenham Bluebirds. I'm pleased to hear our team is capable, friendly, approachable, and accessible. We are proud to deliver professional care and support that is values-led (kindness, empathy, compa... read more
Bluebird has given me an excellent service for two years. The only problem has been arrival times, but that has been a function of public transport, not the Bluebird helper. The help provided has been as required, assiduous, attentive, just as needed.
Business response:
Thank you for the opportunity to assist with your rehabilitation. To support you in remaining at home during this period of reablement by providing care has been our team's pleasure. Our service is focussed on an individualised customer experience, with emphasis on kindness, empathy, compassion, and dignity. On behalf of your Care Assistants and Customer Service Manager, we are delighted to read that your Care Assistants are 'assiduous and attentive' - what a fitting description! Industry-leading training and regular field s... read more
I have found the Carers from Bluebird Care to be efficient, and timely in their visits and to have all the skills needed to assist me, in order that I can remain in my own home. My present carer is able to complete the necessary tasks and chat with me about anything I wish to chat about. I am never made to feel a nuisance if I have a hissy fit about something that has driven me nuts, usually the computer not doing what I want. If I need to contact the office, I have a choice of telephone or email, and I always receive a time... read more
Business response:
It has been our team's great pleasure to provide eleven years of outstanding home care for you. It is our goal to keep you happy and safe in your Teddington home so I am thrilled to hear this is exactly what we've accomplished. We hire for values and train for excellence. Our care assistants receive industry-leading training that goes above and beyond standard requirements to ensure they have the skill set required to assist our customers. More importantly, we hire for innate, unteachable values: compassion, empathy, courtes... read more
Bluebird Care (Richmond & Twickenham) look after my Mum who is at the beginning of dementia. She is still very much Mum but does need additional care to ensure her safety and wellbeing and allow her to carry on living in her home of over 50 years. The carers are exceptional, the kindness, consideration and companionship they offer is amazing and we are delighted with all the carers who look after Mum.
Business response:
Thank you for your kind words. It has been our pleasure to care for your mum in her Strawberry Hill, Twickenham home. I know her care assistants and office team hold her in the highest regard. We feel privileged to support her and your whole family on your journey in care and as specialists in dementia care, with extensive training that goes above and beyond industry standard, your mum is in the very best hands. You note the care assistant's kindness - this is wonderful to hear as we hire for values: compassion, kindness and... read more
Frequently asked questions about Bluebird Care Richmond & Twickenham
How is Bluebird Care Richmond & Twickenham rated?
Bluebird Care Richmond & Twickenham has a 4.7 star rating with 86 reviews.
When is Bluebird Care Richmond & Twickenham open?
Bluebird Care Richmond & Twickenham is closed now. It will open at 8:30 a.m.