Bluebird Care Richmond & Twickenham

4.7

Home Health Care
Twickenham

About this business

Healthcare Home Health Care

Location details

15 Lion Rd, Twickenham, TW1 4JH, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.786 reviews

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Janis F

3 years ago

Mum has had daily visits from Bluebird Care since 2019, and I have been very happy with the care provided. Bluebird tries to ensure that Mum has the same carers most of the time, so they get to know her and her routines. They always make time to have a little chat with her in addition to completing the daily tasks. It gives me great peace of mind in the mornings to be able to see from the online system that Mum is OK and has had her medication. They are also very good at picking up on any changes in her health and reporting ... read more

Business response:

On behalf of her care assistants and our wider office team, we have truly enjoyed caring for your mum over the past three years in her Hampton home. Our industry-leading online system is a marvel - whether you live two streets or two thousand miles from your loved one, it allows a real-time connection to care notes for, as you say, complete peace of mind. Safeguarding is a critical element of the care provided by our team; I'm so pleased to read you have found that any concerns regarding her health are raised and actioned pr... read more

Gillian P

3 years ago

I have always felt confident that Mum was in safe hands with Bluebird. If I have a query or request, it has been easy to contact someone and I have always had a prompt and helpful response. This has been particularly valuable to me as I live at a distance. Mum has become very fond of many of her carers and has found them kind and attentive.

Business response:

Thank you for this fantastic testimonial of our service to your mother and your family. She is a favourite customer of ours, and at an impressive 105 years old she sets the bar for longevity and grace in ageing for the whole of the borough! It has been our sincere pleasure to care for her in her Richmond home over the past three years. With gratitude,

Jonathan I

3 years ago

My uncle has been a customer of Bluebird Care for several years and, until recently, received several visits a day from his care assistants. His dementia and physical health declined sharply, so he went into respite care in a care home for several months - not an experience he intends to repeat! He is now back at home and very happy with his live-in carer, who has completely changed his life. We thought having four Bluebird visits a day was good, but what a difference live-in care makes! She is transforming his life for the ... read more

Business response:

It has been our pleasure to assist with your uncle's journey in care over the past six years. We've adapted his care plan as his requirements have changed, progressing naturally from domestic housework and personal care to specialised dementia care and now to live-in care. Keeping him happy, safe and healthy at his home is our top priority. It is a pleasure to work alongside family members and advocates who care so deeply for their loved ones. On behalf of our whole team, your uncle is a unique and wonderful man who we feel... read more

Sonya H

3 years ago

We are so fortunate to have excellent service.

Business response:

Thank you so much for this wonderful review. We are proud that our service provides such excellent and person-centred care for you. With best wishes.

J P

4 years ago

I like Bluebird Care Richmond and Twickenham because the carers are doing what they are supposed to do. My carers are really caring and they look after me well. I receive 5-star treatment from Bluebird Care. I get good communication from the office staff too.

Business response:

What lovely feedback! Thanks so much for taking the time to review us, we really appreciate it and will be sure to pass the message on to the carers.

M I

4 years ago

I have used this service for seven years and I have found it very good. I think the company is professional, I get on well with all of my carers. Office communication is good. I would recommend Bluebird Care to my friends.

Business response:

Thanks so much for sharing your feedback with us. We love seeing all the good work our carers are doing.

F E

4 years ago

Bluebird Care Richmond and Twickenham are a very good company. I think Bluebird Care has got a good reputation. I like my carers and I like what they do for me. They always do things as I ask them.

Business response:

Thanks for such a lovely review! We really do aim to provide high-quality care to our customers and we are delighted to receive the feedback. I'll be sure to pass it on to the carers.

Caroline L

4 years ago

The team are very friendly and helpful and understand the needs of my Mum. They also understand that her needs change and so can adapt the care plan at short notice. They do their best to allocate visits to suit my Mum's desire and to match up carers that are liked by my Mum. I have used Bluebird for both my parents and would recommend them.

Business response:

Thanks for your kind words. We aim to provide the highest level of care and we are delighted to receive such great feedback from our customers.

E C

4 years ago

I was delighted to have a review, the first in four years. The interviewer was professional but friendly, knew how to listen. I was given the opportunity to express my opinions of the Bluebird service. I'm very grateful to Bluebird for helping me to be as independent as possible, taking care of the important hygiene tasks I am physically unable to do (bathroom/ hoovering /removal of household rubbish). Bluebird looked after me during my first cancer treatment when I was literally helpless. I chose Bluebird because I saw how ... read more

Business response:

Thank you for your kind review. We really appreciate your lovely feedback!