BMW

wtroot 

on DealerRater

14 years ago

Jim Affannato was great to work with. He was thorough and his follow-up was top notch. The service we received was terrific. The sales process was clearly explained and the options were clearly communicated. This is our 3rd lease/purchase from Herb Chambers. We will be back for more. 

nycgal 

on DealerRater

14 years ago

I had not considered getting a used BMW before my husband started looking at a new car at the Sudbury dealership. He was working with James Affannato and suggested I talk to him and see what used X5s they had available. James convinced me that these cars were made extremely well and held their value, and would be a better purchase (and much more fun to drive!) than a new Honda, Acura, or Nissan SUV. James emailed or called often to let me know what cars were available and I went in twice to test-drive a few options. We both ... read more

car2 

on DealerRater

14 years ago

We had a rocky start at this dealership. We spoke with at least three different sales people, and a sales manager, none of whom called us back or followed up. We were trying to buy a new 5 Series, but it truly felt like they didn't want us to buy a car. Then, one day when I complained while having our other car serviced, the service person took me over to the sales floor and personally introduced me to James Affanato. I was skeptical because of what we had already experienced, but from the moment we met James, our entire sal... read more

edirocco 

on DealerRater

14 years ago

Car buying is not fun. Fact. Even though I'm in Sales as a career, going through the process of researching, visiting, test driving, buying a car ranks near the bottom in terms of how best to spend your time. Well, the gentlemen at Chambers BMW in Sudbury made this a painless process. Jim Affannato, Sales Exec., did an outstanding job all throughout the process of answering my questions and was very pro-active in terms of ensuring this process went as smooth as possible-- i.e. having the car available for test driving, demon... read more

BOSTON2468 

on DealerRater

14 years ago

Our family has purchased four other BMWs from this dealership in recent years. We have never found such attentive dealership personnel. Kosta Pappas is an exceptional General Manager; he was delightful to work with in coordinating the new car purchase and the return of our previously leased 3 series. His attention to detail ensured that our experience was exactly what we wanted. Our salesman, Peter Vargo, sold us a certified pre-owned X3 in July 2010. We returned to him for the present BMW 2011 X3 purchase because he was ple... read more

mschiffer 

on DealerRater

14 years ago

I bought a beautiful used 335i coupe in Space Gray with a manual 6 speed and all three of the above helped immeasurably in my making the decision. Jim was the lead salesperson while Chris and Joe helped out when we had some moments of doubt. My wife and I do not buy cars very often and this was a big decision for us. I bought the car I traded in from Joe 10 years ago so it really helped to see him when I went to go see this car with my wife. It was totally coincidental and was a nice touch because we really felt like he was ... read more

collegesolutions 

on DealerRater

14 years ago

Great experience,excellent staff. I would VERY STRONGLY recommend this dealership. The salesman James Affannato and the manger Brad Craig made the experience a pleasure. I had a follow up issue after I bought the car and they responded quickly. You are nuts if you don't talk with them. 

rsmlloyd 

on DealerRater

14 years ago

What can I say? James Affanato made the experience of getting a new car the best I've ever had! My husband and I went to Sudbury BMW late last summer and did a test drive of a 325xi but weren't ready to make a decision. Jim touched based with us AT LEAST once a month to see if we were ready, but we never were quite there... :) I knew my husband really loved the car, so I decided to surprise him and make all the arrangements to lease the "car of his dreams" and make it a Christmas present. Because of his attention over the fa... read more

orlovsn 

on DealerRater

14 years ago

The sales person was very courteous and friendly. He was never pushing the sale and always kept me up to date with the progress of the car fabrication in the factory. Also, upon car delivery, he went over every single detail and answered all questions as well as followed with a phone called several days later.