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BMW
- Automotive
- Fletcher, NC
About this business
Location details
649 New Airport Rd, Fletcher, NC, 28732, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Epic fail I felt like I should make the world aware that I wouldn’t let these people bag my groceries. I don’t think the serv writer Jessica dippy has ever looked under the hood of a bmw in her life.
Tried to buy M6 I was told that a particular M6 was available from this dealership. I announced that I was very interested in purchasing the vehicle. And also told the sales agents that I had set my itinerary and fly in to see the vehicle and have it shipped if it was in the condition they reported. The sales agent said that they would pick me up at the airport..... and after I bought my plane ticket they emailed me and reported "I have some bad news" the vehicle had been sold....This happens days after I put down a deposit ... read more
caveat emptor Very poor communications . The salesperson had to be repeatedly queried to get status, gave no help with options. The Genius is perpetually 'out to lunch,' never replying to emails. Have to go to the 800 telephone help line. I will use another dealer, or buy an Audi next time.
Business response:
We appreciate you taking the time to provide us with such candid feedback of your experience with us. I am very sorry to hear that your visit did not meet your expectations and I apologize for any inconvenience. Please contact me at your earliest convenience, so that I may personally address your issues and concerns. Thank you and I look forward to hearing from you. You may reach me by phone at (828) 681-9900, or via email at larryt@fieldsauto.com. Sincerely, Larry Taylor, General Manager, BMW of Asheville.
Poor parking I am a disabled Veteran with a Handicap plate. Your parking situation is bad. I can never find a handicapp spot because it appears to always be full of the same non handicapped vehicles. It's pretty infuriating to come in for parts and have to drive around and around.
Business response:
We appreciate your Service to our Country. We do have a problem with parking and it's something we monitor quite regularly. If you were to ever stop by again, you can also park under the service portico and someone here would be glad to assist you. If you can reach out to robert.wood@fieldsauto.com; we would like to extend you a discount on your next purchase of BMW Parts. Thanks, Woody Internet Sales Manager
Poor parking I'm a disabled Vet and nothing more infuriating than coming to you guys for parts and can never find parking and seeing non handicapped vehicles in your handicapped spots. It may. Or be your fault, but it's disgraceful.
Business response:
We appreciate your Service to our Country. We do have a problem with parking and it's something we monitor quite regularly. If you were to ever stop by again, you can also park under the service portico and someone here would be glad to assist you. If you can reach out to robert.wood@fieldsauto.com; we would like to extend you a discount on your next purchase of BMW Parts. Thanks, Woody Internet Sales Manager
Never responded to inquiry! No response so the low rating reflects the lack of any effort.
Business response:
Dear JST, I am truly sorry to hear that you feel we gave no effort and no response to your Internet inquiry. I would like to know if you could please contact our Internet Sales Manager, Robert Wood at 828-681-9911 and speak directly with him. We understand you don't want to leave your full name, but speaking with Robert will help us determine what has broken down in our process and what changes we can make to help insure this does not occur again. Thanks for time! -BMW of Asheville
Starnge Story Oh my. What a colossal story! As you know, on I-75 North (Ohio, I believe), my wife (Constance) X1 stops blowing cold air (in June). Of course, she called for assistance & was advised, if possible & safe, to call local dealership when destination (Rochester, MI) reached. She called & arranged to drop off the X1. She tells me the service dept was very very kind & helpful. despite, not offering a car while hers in for service, or offering to ride a courtesy shuttle. (As far as I know). Not a problem, as I followe... read more
Business response:
Bill...what an awesome ending to your story!
Worthless warranty....BMW of North America .... No more... BMW of N.A. failed to honor my wheel warranty costing me $395.00 on top of the $1,165.00 wheel protection plan. I will be trading, but not with BMW. Too bad.
Business response:
Good morning Paul M, We are sorry to hear that your experience was anything less than great. We would like to look into the matter and help bring you an acceptable solution. You can contact our Service Manager Dave Reiff at 828.681.9926 or via email at david.reiff@fieldsauto.com We look forward to speaking with you.
No results from request Never heard from them and bought elsewhere. Would not recommend
Business response:
Dear miket, My name is Woody and I am the Internet Sales Manager here at BMW of Asheville. I want to extend my apologies for the lack of communication from BMW of Asheville. I was wondering if you could help me; I want to make sure this does not happen again. If you could provide me with the date of your initial inquiry and the vehicle you were interested in. This will help me find where in our Internet Process we fell 'short'. This will also help other shoppers like yourself to make sure we are doing everything we can to m... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,505 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.