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BMW
- Automotive
- Encinitas, CA
About this business
Location details
1302 Encinitas Blvd, Encinitas, CA, 92024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Service Great customer service. Some additional costs were discovered at check out. Better if all costs were told up front .
Business response:
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
great purchase experience but poor follow up Jeremy was able to deliver the color of our choice on a new 328i by trading with another BMW dealer in Orange County. We got a good price and we're pretty happy with the buying experience. However, the follow up was mediocre. I never heard back after a week. Supposedly, someone should have called within the next few days after purchase to schedule an appointment to show us how to operate this new vehicle....
poor buying experience It was a very lengthy and unpleasant experience. We were quoted a incorrect price and the address was wrong on every piece of paper.
Business response:
We apologize for your negative experience at BMW Encinitas. Our team takes pride in maintaining excellent business relations and providing our customers with quality services for their vehicles. Please call our General Manager directly at (760) 335-6124 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Avoid Encinitas BMW I rarely give a one star, but this is one such case where I believe it is warranted. I purchased a BMW Certified used X5. You get a 60 day warranty with your purchase. All went beautify for 70 days when the battery died on me for no apparent reason. I had it tested and they said it was a bad battery, likely the original from 2007, meaning it was never once replaced. When you purchase a used vehicle, you do not expect perfection. But, there are certain things you do expect. Good tires, clean oil and air fi... read more
Business response:
Hello Shane, we regret that you had a negative experience with BMW E. We strive to provide excellent service to our customers. Our General Manager would like to help turn your negative experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.
No contact The dealership has yet to contact me and it's been 2 weeks. I have sent 5 emails/chats.
Business response:
We regret that you had a negative experience with BMW Encinitas. We strive to provide excellent service to our customers, but it appears we fell short this time. Thank you for bringing this to our attention. If you'd like to discuss this with our General Manager, please call (760) 335-6124 and mention this post. We look forward to hearing from you soon.
Run as fast as you can from this dealership The lack of professionalism at this dealership is overwhelming. I would highly recommend that you instead go to a dealership where your time is respected, there is integrity and you will not be treated with such a disdain for your business. I am sorry that I purchased my car at BMW Encinitas and not BMW of San Diego.
STAY AWAY Worst consumer experience of my life. Was completely mislead during negotiations. Really made me consider not even buying a BMW. I would not recommend this dealership.
Business response:
Michael, We are disappointed to hear you had such a negative experience with our customer service. The team at BMW Encinitas truly values clarity and care. If you'd be willing to give us another chance, please call (760) 335-6124 and our General Manager would be happy to discuss this issue to your satisfaction. Thank you for your feedback and we hope to hear from you soon.
Drove away with nothing Drove 30 miles north to look at their new and used inventory. I ended up talking to a very helpful dealer who knew his stuff. After talking and trying to work a deal on a new X1 we came to a stand still and I decided to leave. After a couple days they called me and said they were willing to make the deal we were trying to work. I scheduled a time and day to come up and that morning they called and confirmed my appointment. I arrived at the scheduled time and my salesmen was no where to be found. About... read more
Business response:
Thank you for leaving your feedback and experience with our dealership. We strive to utilize time and efficiency to our clients, management, and team. We apologize if your experience did not reflect well on our usual performance. We would like to make sure you never experience this again at our location. Please call our General Manager at (760) 335-6124 to bring further clarity with existing X1's at our dealership. We hope to hear from you soon.
Bad Dealer go somewhere else Buyer beware they got to me big time. go sowhere else.
Business response:
J, We're sorry to hear you had a negative experience at our dealership but please get in contact so we can hear more about what happened-- and hopefully fix it. Our General Manager can be reached at (760) 753-6301. We look forward to hearing from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 1,537 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.