This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Phoenix, AZ
About this business
Location details
18018 North Scottsdale Rd., Phoenix, AZ, 85054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Very disappointed with the way things went with BMW North Scottsdale and our salesman Kevin Pederson. Buyer beware, if you are not using their financing, they don't want to do business with you. We found a beautiful BMW 528i that was priced within our budget. We arranged direct financing with our credit union and went to the dealership to test drive the car and pick up a purchase agreement. Once Kevin realized we were not going to be finalizing the deal that evening, his tone changed. He was visually upset and told us that t... read more
Business response:
We spoke to the GM Don Hanson last week 4/9 and he was very nice & apologetic and wanted to still sell us the car. Unfortunately when he checked the inventory the vehicle was no longer available. He offered to sale us an older vehicle with more miles at the same price. That just didn't make sense to us. Their website has quite a few 2015 528's but they are unable to make the same deal as the one that we worked out the first time. Don asked me to adjust my social media reviews, so I'm proving updated information. Don also sai... read more
Do not buy a used vehicle from this dealership. We purchased a used vehicle from BMW N Scottsdale on 1/8/16 and on 1/19/16 the radiator started blowing water everywhere. Since this was only 11 days after we took this car home, we took it in to them expecting our rights to be upheld considering we should have been covered by the Implied Warranty law that is mandatory on every used vehicle purchased from a dealer and that we signed for on our contract. They said they didn't have to pay anything but would pay half of the ridicu... read more
Business response:
Nikki, We understand your frustration with this situation. Because the vehicle was purchased "As-Is", and you decided to not purchase the extended service agreement which would have covered the repair, we were not responsible for the radiator. There was also no indication of an issue with the cooling system. Additionally, we were going above and beyond to pay half the price of the repair if done here or at any other location. We would appreciate the opportunity to clarify the situation with you. If you could please contact o... read more
PLEASE READ IMPORTANT BUYER BEWARE So if you assume purchasing a used vehicle at Penski is safe and a dealership that you can trust! Don't be fooled! If you purchase a used car there and it breaks down after 12 days with $1200 repair, they will NOT do the honorable thing and repair the vehicle for you. At first we gave them the benefit of the doubt but after contacting the General Manager and the sales manager at there store and nothing being done . We gave up. I'm guessing this is standard practice BMW Penski Scottsdale,wor... read more
Business response:
Hello, We understand your frustration with this situation. Because the vehicle was purchased "As-Is", and you decided to not purchase the extended service agreement which would have covered the repair, we were not responsible for the radiator. There was also no indication of an issue with the cooling system. Additionally, we were going above and beyond to pay half the price of the repair if done here or at any other location. We would appreciate the opportunity to clarify the situation with you. If you could please contact o... read more
As a person who has bought two CPO BMW's previously in Denver, CO and had phenomenal experiences with the BMW dealerships out there I have to say I had the most HORRIBLE car buying experiencing ever while at BMW North Scottsdale working with sales consultant LAUREN TILL. I stopped in on 1/25/16 and looked at a nice 2014 CPO BMW that had everything I wanted and is hard to find. Walked out and was able to work out a deal over the phone for an OTD price. (Prefer doing business this way rather than haggling back and forth in the... read more
Business response:
Robert C., We would like to extend our personal regrets regarding your experience with our team and assure you that we take your feedback seriously, and also thank you for taking the time to speak with Don Burgess about your experience. Our General Manager, Don Hanson, would appreciate the chance to apologize and get more feedback. You can email him at dhanson@penskeautomotive.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your time and are lookin... read more
These guys are really rude. They have the "go to xxxx attitude" which is gonna irritate any buyer. I had a horrible experience here. Anthony was the sales manager and Blane was the sales person. Both were unbelievable. It was obvious that they did not care at all. They were really rude. The last time i bought a car at the same place Gary was the manager and Scotty was the sales person. It was a great car buying experience. I was hoping i would have the same experience this time too but it was just the opposite. Clearly, the ... read more
Business response:
Abhay, We would like to extend our personal regrets regarding your experience and assure you that we take your feedback seriously. We would appreciate the chance to speak with you, apologize, and get more feedback. You can email our General Manager, Don Hanson, at BMWNorthScotts@gmail.com. We appreciate your time and are looking forward to earning back your trust. Thank you, BMW North Scottsdale
LEASE END BLACKMAIL. Went to turn in my leased vehicle and wanted to gouge me on the lease end fees. Supposedly my tire tread was below the minimum even though I had purchased them 6 months earlier. Wanted to charge me over $1100 in lease end fees. They told me that they would not charge anything if I was to buy a new car from them. Took the vehicle to Chapman BMW in Chandler the next day and they said my tires were fine. Turned in the vehicle without any gimmicks. Will be buying a new car this weekend and will never step fo... read more
Business response:
Hi Jim, The measurement of tires is a simple mechanical measurement. The tires are either within acceptable allowance or they aren't. When tires do not meet acceptable measurement there are three options available. One - the driver acknowledges their responsibility according to the lease terms and bears the financial responsibility of the lease. Two - the dealer and the responsible driver work out an agreeable solution where the added costs are transferred somewhere, somehow in the next deal. The third solution is to pass th... read more
In July I PURCHASED a vehicle not financed I bought it from BMW North Scottsdale. MY temporary registration is due to expire and no one seems to want to help. The MVD has no record of the truck in my name or the sell of my prior vehicle to BMW North Scottsdale, even at a month after the transaction. Now I am stuck out of state for work with a vehicle that has expired tags. Thank you BMW. It seems that if i would have financed they would be more interested in helping me but no. It also may be the fact that I didn't purchase a... read more
Business response:
darkstar963, Thank you for sharing your positive experience while working with Jake and Gary. However, we would like to extend our personal regrets regarding the rest of your experience and assure you that we take your feedback seriously. Our General Manager, Don Hanson, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at dhanson@penskeautomotive.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your ... read more
I bought a $50,000 car there in June. My car may on driver side wore out after 6 months The salesman said bring it in and they will replace. The manager said they can't replace it. I won't buy another car from them!
Business response:
Beemerdriver, We would like to extend our personal regrets regarding your experience with our Sales Department and assure you that we take your feedback seriously. Our General Manager, Don Hanson, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at dhanson@penskeautomotive.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your time and are looking forward to earning back your trust in our dealership. ... read more
This dealership sold me a car with a good Carfax. 2 months later an accident poped up on the Carfax from months prior. the said sorry, but.........nothing. Look at the reviews and it paints a very clear picture. They are a Scottsdale BMW dealership whose rating is 3 stars out of 5. Enough said!!!!!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,377 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.