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BMW
- Automotive
- Phoenix, AZ
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
18018 North Scottsdale Rd., Phoenix, AZ, 85054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I was looking to buy a new car and wanted to try different types out including BMW. I went in interested in the 535i and 528 and wanted to drive them both. I got to drive the 535i but was reminded by the person with me that I couldn't afford it. I am not the typical BMW buyer but I am not sure why he felt the need to say I couldn't afford something as he hadn't seen any of my bank accounts. I then wanted to try out the 528 and was told they don't have any. I was shocked a BMW dealership didn't have any but knew I could drive... read more
Very poor customer service. Once we had an agreement with the sales person, the manager intervened and required us to pay significantly more, and that we had to sign a legal document guaranteeing we would not drive the car outside the US. Would not recommend this dealership to anyone.
Average customer service, sky high prices, worse than any other dealership in AZ. Sales department feels like you need them more than they care about helping you out. Service people seem to be more in tune with been responsible and accommodating. Nice facility though, but facilities can't make those sales people care.
Called to get additional information about a pre-owned vehicle and to discuss pricing. While I have no trouble hearing from someone that they don't have flexibility on price, I found the sales reps arrogance distasteful.
I have previously purchased 5 BMW's from this Penske BMW dealership & 2 Porsche's from the Penske Porsche Dealership next door and have been extremely pleased. Personnel has changed since my last purchase and I have recently been in communicaton with the dealership and interested in purchasing a BMW Courtesy Loaner Vehicle that is offered for sale. When I was at the dealership last week the vehicle was out, however I was advised that when it returns they will hold it from the loaner pool and call me to see and test drive the... read more
My sister and I visited the dealership today and we were completely ignored by the sales staff. One salesman just stood there staring at us and the other was busy talking on a cellphone. They have limited inventory in the front so we couldn't find the model we were interested in test driving by ourselves. We decided to leave and to pursue test driving a new BMW at another dealership. I don't know whether it is because we were two ladies or that we didn't look like we were there to look seriously. We had visited a Chrysler de... read more
I made an appointment with a specific service advisor to have my M looked at. When I arrived on time for my appointment I told the porter, I had an appointment with Eric Rasen. The porter took my key and notified Eric that I was there. Apparently, Eric was too busy drinking his morning coffee and scarfing down a donut to assist me. Does he not realize the service department has glass windows and I can see directly into his office? I was assigned to another service advisor who could care less about client service or trying to... read more
I had an issue with my BMW 5 series(Certified, pre-owned) after purchase, sales person told me there was nothing he could do. I responded to the post purchase survey requesting a call from the GM, heard nothing. I complained to BMW customer service, requesting the GM of the dealership contact me, never heard from him, Contacted them a second time, again no response. Read some mixed reviews prior to buying the car here, I should have payed more attention to them.
2007 Z4 certified preowned service on warranty. The fan runs 40 seconds after shut off and sounds like it will fall off the engine. Craig says it's normal! BS Craig and you should be embarrassed to work for this fine company. My wife actually had the sound recorded and he would not listen because he was trying too hard to sell her tires and new mirror that keeps falling off the windshield - another warranty item. All wanted to do was flush brakes, radiator and fuel injectors for hundreds of dollars. They fixed nothing and re... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,377 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.