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BMW
- Automotive
- Phoenix, AZ
About this business
Location details
18018 North Scottsdale Rd., Phoenix, AZ, 85054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
BMW North Scottsdale has a knowledgeable staff and a state of the art facility. Unfortunately they consistently low bid the value of trade in vehicles. Although this dealership is close to home and a place where I have purchased/leased multiple vehicles, I find that if I take my business elsewhere in the valley I get ten percent more for my BMW trade. This has happened twice in the past seven years. The service department is great and I would highly recommend it.
Business response:
Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you regarding our trade-in values. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Mark Kaiser General Manager BMW North Scottsdale mkaiser@penskeautomotive.com
Leased a new X4M while visiting Scottsdale and shipped it home to New York. It,s now over 5 months and no registration or license plates
Business response:
Hello, We take our customer feedback very seriously and would like the opportunity to learn more about the length of time you have been waiting for your plates and registration. Can you please send your preferred contact method to me at mkaiser@penskeautomotive.com? Thank you, Mark Kaiser General Manager BMW North Scottsdale mkaiser@penskeautomotive.com
"Leased a new X4M while visiting Scottsdale and shipped it..." Leased a new X4M while visiting Scottsdale and shipped it home to New York. It,s now over 5 months and no registration or license plates
Business response:
Hello, We take our customer feedback very seriously and would like the opportunity to learn more about the length of time you have been waiting for your plates and registration. Can you please send your preferred contact method to me at mkaiser@penskeautomotive.com? Thank you, Mark Kaiser General Manager BMW North Scottsdale mkaiser@penskeautomotive.com
"Bought a "recertified" BMW from North Scottsdale BMW...." Bought a "recertified" BMW from North Scottsdale BMW. Paint is peeling from a sloppy repair on a car they said had no accidents and met rigid "recertification standards". Must be a pretty low standard for "Recertified BMW". Body shop I checked with said there was no way they did not know the car had been repainted to cover up damage prior to "recertification".
Business response:
Hello, I appreciate your feedback regarding the purchase of your BMW. Given the opportunity, I would like to speak with you about your experience. Please email me at mkaiser@penskeautomotive.com. Thank you, Mark Kaiser General Manager BMW North Scottsdale mkaiser@penskeautomotive.com
"If you are looking to purchase a vehicle here please find..." If you are looking to purchase a vehicle here please find another place. I was looking for a Vehicle and was committed to purchasing and when we agreed to terms and me to pick up the car Monday the salesmen John splitek was not very attentive and took forever to respond while texting over the phone. He agreed to have me go up there and later told me the car was sold in the morning. This is something he should’ve have know. This has been the worst experience and n... read more
Business response:
Eddie, I am very sorry to hear about it taking longer than expected for a team member you were working with to get back to you. Your feedback is important to us and I would appreciate the opportunity to speak with you to address your concerns. Would you mind emailing your preferred contact information to me at mkaiser@penskeautomotive.com? I look forward to speaking with you. Best Regards, Mark Kaiser General Manager BMW North Scottsdale mkaiser@penskeautomotive.com
"bad work ethics" I was sent to north Scottsdale BMW for air bag recall, after they replaced it none of the steering wheel controls work. I live over 100 mls from them so when I called I was told to bring the car back but I would have to pay them to check and repajr the car. I never had this problem till they worked on it.
Business response:
John, Thank you for bringing this to my attention. I regret to learn that you are having issues with the controls on your steering wheel. You and your feedback are important to us and I would appreciate the opportunity to discuss your concerns. Please reach out to me at your earliest convenience at mkaiser@penskeautomotive.com. Best regards, Mark Kaiser General Manager BMW North Scottsdale
"Buyer beware....." Whether it is sales or management, the attention to detail is not there as nothing gets addressed properly. It is more like a 'bait and switch' to get you in the door, then they over-promise and under-deliver when it comes down to doing actual business. Their new slogan for the sales/management team should be: "We are not afraid to walk away from you if we don't get that extra buck." Buyer beware.....
Business response:
Hello, I am sorry to hear that your experience with us failed to meet your expectations. Unfortunately, I have tried reaching out to you with no response. I have left three messages and emailed you, and would appreciate hearing back when you have a moment. Please also feel free to email me at DHanson@penskeautomotive.com. Thank you, Don Hanson General Manager BMW North Scottsdale
Sent my 20 year old son an email saying he's almost at a year since purchase and he MAY need a service. Nothing about service contract ending at all. Makes appointment, they say nothing. Shows up for service and they tell him his contract expired 4 days ago and he can buy a new one for $3K or pay $1400 for today's repairs. Rude and treat a kid very unprofessionally. Needless to say pulled the car out of there and will not be back. Probably not buy a BMW again after owning several for many years. Back to Mercedes where they k... read more
Business response:
Steve, I am sorry to hear about your son's experience with our service department. I would appreciate the chance to speak with you, apologize, and get more information. Please email me at DHanson@penskeautomotive.com. I appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, Don Hanson General Manager BMW North Scottsdale
Unprofessional rude is an understatement. Mark who is in charge of the service department is extremeky rude and unprofessional and the worst representative BMW could ever have employed. BMW North Scottsdale service department overcharge and scam their customers. The service department should be audited and reviewed for unprofessional service and rude customer service.
Business response:
I'm very sorry to hear about your disappointment with our services. Your feedback is important to us and I would like to discuss this matter with you to better understand what happened. Can you please provide me with your preferred contact information to DHanson@penskeautomotive.com? Thank you, Don Hanson General Manager BMW North Scottsdale
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,377 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.