BMW

swati.jain 

on DealerRater

13 years ago

there was a symbol showin on my screen so i just went to show that at north scottsdale showroom. i was tld that the front headlight has to b changed and it wud take 1 and a half hour with a car wash. i also asked them to install the garage code for me in d car.i waited for an hour the guy came upto me n tld 5 other problems. i asked him to work on one . i gt d car bak in three hours. wereas i was tld it wnt take much time. wen i gt the car the wash wasnt done n neither the code was installed and on top of that they made me w... read more

Pegasys777 

on DealerRater

13 years ago

DO NOT TRUST THIS DEALER FOR SERVICE!!! Both times I've had my car serviced here, they keep the car longer than necessary, only to take the time to find issues that I didn't report and I'm quite convinced, DID NOT exist. And the work is not trustable, either; I had a couple of my wheels re-prayed for $175 each and in less than 6 months, they were all peeling. They told me they couldn't fix them, as they could only be painted once. Well, interestingly, Chapman BMW not only fixed them, but guarantees the work for as long as I ... read more

john.madison34 

on DealerRater

14 years ago

They never honor my warranty, and always, always charge me. Had an issue while visiting a friend in arizona, Took my car to BMW North Scottsdale. They placed my key in their computer and pulled up my warranty. Took care of all the recall issues, brakes, and radiator issue without question. This dealerships service department, is very dishonest. I vowed never to purchase a BMW again, but after my experience in scottsdale... I may reconsider... 

mspreeman 

on DealerRater

14 years ago

I have attempted twice now to purchase a vehicle from BMWNS. The 1st time was 2 years ago. I drove over to the dealership, met a sales consultant, and test drove a few vehicles. When the sales person would not return my calls, I ended up going to Chapman and purchased a new 335i. Last week, hoping to give the dealership a 2nd chance, I went and met Larry Wise. I was interested in a used M5 and asked that he give me a bottom line quote for trading in my 335 and purchasing the M5. I received a text message on Tuesday, March 29... read more

wcampbell 

on DealerRater

15 years ago

The engine was runnung rough when it was in park (to the point it would almost stall) and our thoughts were it could be the timeing belt or something else just as expensive. Taking the vehicle to Scottsdale BMW and sharing my thoughts of what it could be, Steve said they would take a look and let us know what they find. It was nothing what we thought, the air intake was cracked. WIth the inforamtion provided by the service department we had a few other maintenance items done. The shop was busy that day and they would not be ... read more

MarkLP 

on DealerRater

15 years ago

I've been shopping for a fun summer car to drive recently. Having owned over 6 BMWs before, the last one a custom order 5 series, I stopped by to test drive a Z4 coupe they had in the used department. I'd never driven one, so I asked if I could test drive it. Peter, the salesperson, asked if I wanted to buy it, because I could only drive it if I wanted to buy it. I informed him I couldn't guarantee it since I had never driven one before. I then proceeded to leave as it was apparent that I was not their type of customer, one ... read more

Cava3r4 

on DealerRater

15 years ago

We bought this BMW X-5 NEW in another state from a Penske owned dealer. Scottsdale BMW has refused to honor the factory warranty. They have refused to honor the extended warranty even though it was purchased from another Penske owned dealer. We will be buying a new SUV as my wife is a realtor and it will NOT be a BMW. 

mjrosati 

on DealerRater

15 years ago

I worked with Kate Tallman to set up the deal on line to purchase my car online. However, when I showed up at the dealership, I was forced to deal with a "gentleman" named Bob, who I have deliberately forgotten his name, who no longer works there. He did not listen to me, he did not return phone calls. He made mistakes in the deal and was very arrogant. I told him that I was not happy with his performance but he didn't care. When the care finally was delivered, mistakes were made with the paperwork and I had to return the ne... read more

Adrian Fitch 

on DealerRater

15 years ago

My wife and I decided to look at cars and we were specifically in the market for a BMW. As I had researched the BMW 750 on the internet, I had an idea of what to look for. We went to a couple of "dealerships" and we were under whelmed to say the least.The next dealership we went to was BMWNS, and wow what a place! Now this IS a dealership. From the time we entered, we were greeted and assisted to the previously owned cars. It was our good fortune, Peter Cramer was our sales representive. Peter sat with us and got to know us ... read more