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BMW
- Automotive
- Phoenix, AZ
About this business
Location details
18018 North Scottsdale Rd., Phoenix, AZ, 85054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
there was a symbol showin on my screen so i just went to show that at north scottsdale showroom. i was tld that the front headlight has to b changed and it wud take 1 and a half hour with a car wash. i also asked them to install the garage code for me in d car.i waited for an hour the guy came upto me n tld 5 other problems. i asked him to work on one . i gt d car bak in three hours. wereas i was tld it wnt take much time. wen i gt the car the wash wasnt done n neither the code was installed and on top of that they made me w... read more
Business response:
After several attempts to reach this customer, we have unfortunately not been given an opportunity to resolve their concerns. At BMW North Scottsdale, we pride ourselves in the customer service we provide and work diligently to reach a resolution with customers when an issue arises as we value each customers business.
DO NOT TRUST THIS DEALER FOR SERVICE!!! Both times I've had my car serviced here, they keep the car longer than necessary, only to take the time to find issues that I didn't report and I'm quite convinced, DID NOT exist. And the work is not trustable, either; I had a couple of my wheels re-prayed for $175 each and in less than 6 months, they were all peeling. They told me they couldn't fix them, as they could only be painted once. Well, interestingly, Chapman BMW not only fixed them, but guarantees the work for as long as I ... read more
They never honor my warranty, and always, always charge me. Had an issue while visiting a friend in arizona, Took my car to BMW North Scottsdale. They placed my key in their computer and pulled up my warranty. Took care of all the recall issues, brakes, and radiator issue without question. This dealerships service department, is very dishonest. I vowed never to purchase a BMW again, but after my experience in scottsdale... I may reconsider...
I have attempted twice now to purchase a vehicle from BMWNS. The 1st time was 2 years ago. I drove over to the dealership, met a sales consultant, and test drove a few vehicles. When the sales person would not return my calls, I ended up going to Chapman and purchased a new 335i. Last week, hoping to give the dealership a 2nd chance, I went and met Larry Wise. I was interested in a used M5 and asked that he give me a bottom line quote for trading in my 335 and purchasing the M5. I received a text message on Tuesday, March 29... read more
Business response:
Greetings, As per requested by Dealerater this email is sent to confirm some facts relative to your initial shopping experience here at BMW North Scottsdale. We would like you to confirm that we did, in fact, reach out to you subsequent to your letter was sent, had you come back into the dealership; met with you on two occasions – all in a straightforward attempt to earn your business on the M5. Additionally, after your consideration of prices we put forth, you did propose a ‘counteroffer’ to us, one that we could not accept... read more
The engine was runnung rough when it was in park (to the point it would almost stall) and our thoughts were it could be the timeing belt or something else just as expensive. Taking the vehicle to Scottsdale BMW and sharing my thoughts of what it could be, Steve said they would take a look and let us know what they find. It was nothing what we thought, the air intake was cracked. WIth the inforamtion provided by the service department we had a few other maintenance items done. The shop was busy that day and they would not be ... read more
I've been shopping for a fun summer car to drive recently. Having owned over 6 BMWs before, the last one a custom order 5 series, I stopped by to test drive a Z4 coupe they had in the used department. I'd never driven one, so I asked if I could test drive it. Peter, the salesperson, asked if I wanted to buy it, because I could only drive it if I wanted to buy it. I informed him I couldn't guarantee it since I had never driven one before. I then proceeded to leave as it was apparent that I was not their type of customer, one ... read more
We bought this BMW X-5 NEW in another state from a Penske owned dealer. Scottsdale BMW has refused to honor the factory warranty. They have refused to honor the extended warranty even though it was purchased from another Penske owned dealer. We will be buying a new SUV as my wife is a realtor and it will NOT be a BMW.
I worked with Kate Tallman to set up the deal on line to purchase my car online. However, when I showed up at the dealership, I was forced to deal with a "gentleman" named Bob, who I have deliberately forgotten his name, who no longer works there. He did not listen to me, he did not return phone calls. He made mistakes in the deal and was very arrogant. I told him that I was not happy with his performance but he didn't care. When the care finally was delivered, mistakes were made with the paperwork and I had to return the ne... read more
Business response:
We are extremely upset about the experience that this client has had. We did reach the client but could not mutually agree on any way to earn back her business. For this we are very sad - especially since these are all incidents that happened sometime in the past. To the reviewer - we understand your position and empathize. My door, as the General Manager, is always open to you, should you reconsider. Thank you, Jack Guthrie
My wife and I decided to look at cars and we were specifically in the market for a BMW. As I had researched the BMW 750 on the internet, I had an idea of what to look for. We went to a couple of "dealerships" and we were under whelmed to say the least.The next dealership we went to was BMWNS, and wow what a place! Now this IS a dealership. From the time we entered, we were greeted and assisted to the previously owned cars. It was our good fortune, Peter Cramer was our sales representive. Peter sat with us and got to know us ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,377 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.