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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The best service experience in my more than 45 years of BMW ownership. Tim Craft, Bob Martin and Larry Koh are real "Car Guy's.
Business response:
Thank you for the high praise! It means a lot to receive a review like this. We appreciate your business and look forward to our next opportunity to work with you! Rusnak BMW Management
Art Simcox and Mark Nicastro always take care of me. They're great guys. My car is Amazing. Runs great!!! I've been with BMW for over 20 years now.
Business response:
Thank you for taking some time out of your day to write this great review! We work hard to provide great service to go with our amazing product! Thanks for continuing to choose Rusnak BMW.
Great experience with Hamid. Very friendly, professional and made our experience easy! I highly recommend both Rusnak and Hamid for your car buying experience. Love the car!
Business response:
Thank you for choosing Rusnak BMW and for writing such a great review about your time with Hamid. He's a great member of our team, we're very glad to have him on staff and grateful to have clients like you. Thank you and congrats!
Art is prompt professional caring informative the dealership was very clean - friendly employees, I am sorry I do not have anything more to tell you..
Business response:
Thank you for taking a moment to write some praise for our store and especially for Art. He's an important member of our team. We're glad to have him on staff and grateful to have you as a client! Thanks for the great review!
We brought our leased car back to Rusnak and were able to get into another car right away. Excellent sales and excellent service. Got a great price on a new lease and left super happy. Absolutely we will back again when this lease expires. By the way we have been buying from Rusnak since 1998 and if we had an issue with anything, it was always addressed by Rusnak. Service Dept is awesome as well, always excellent service on our cars. Very happy and nothing negative to say about Rusnak BMW.
Business response:
Thank you for the continued patronage and for this great review! Reading reviews like this and knowing that you've been so pleased with your experiences with us is extremely fulfilling. We look forward to our next opportunity to work with you.
Art is a great service manager. Always keeps me informed and never over promise. Best service manager I've worked with in the 18 years I've owned BMW's.
Business response:
Mike, Thanks so much for the review. Art's an important member of the Rusnak team. Thank you for taking the time out of your day to share your experience with him and our store. We appreciate the praise and that you continue to choose Rusnak BMW.
Everything I expected was delivered. Mr Weisberg was professional and worked diligently to finish all the annoying paperwork I would have recommended your dealership to others
Business response:
Thank you for taking the time to share your experience with us with DealerRater. We work hard to provide a high level of service and reading reviews like this one makes us feel like we’ve accomplished our mission. Thank you for choosing Rusnak BMW and for taking a moment to share your experience!
Yet again, Rusnak BMW has proven to be the most efficient and welcoming of dealerships. I have a choice to service my car at more local dealerships, but brave the 101 to get the best possible!
Business response:
Thank you for the praise! We work hard to uphold a higher quality of service and reading reviews like this one is very fulfilling. Thank you for taking the time to share your experience with us with DealerRater. We hope we remain worth the drive!
Last week I visited the certified pre-owned facility at Rusnak - I spoke with Claude Cantin on the showroom floor. I wasn't even sure whether I wanted a Porsche or what. In passing - I asked him to send me a quote. He did. After shopping - I contacted Claude and told him I would like to drive the 650i I looked at. My experience from that point on - thru purchase - was as relaxed and professional as I've ever experienced in 40 years buying cars. Claude set the tone - no pressure - respectful - attentive to my questions - The ... read more
Business response:
Dave, we truly appreciate you taking the time to leave such a great review! It's wonderful to know that Claude made you feel comfortable enough to shop with us and worked hard to meet all of your needs. We'll be sure to pass along the compliments to Claude and the rest of our staff! Thank you for choosing Rusnak BMW and we hope you'll come back and see us again soon! Best Regards, Ken Christ, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.