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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
After leasing 3 BMWs from Bob Smith BMW I decided to check out Rusnak. Roger was a pleasure from the beginning and I ended up leasing 2 days after our first contact. I'd also like to point out that the overall transaction was the absolute fastest new car transaction I've ever experienced. You usually have to give up half your day when buying a new car. I don't see her name listed however, the woman in finance was also a pleasure. I'll definitely be back in 3 years to lease or buy from Rusnak again.
Business response:
Thank you for the positive review of your experience! Roger is a valuable member to our team, and I am glad to hear that he was so helpful. We look forward to seeing you at the end of your lease! - Ken C., General Manager
Entire staff is courteous and welcoming. Service representatives are knowledgeable and listen to concerns with a genuine goal to answer questions and fulfill your needs. Service was stellar and beyond expectations, especially as compared to other experiences with dealerships.
We bought three cars from Rusnak BMW, so far, service the cars at Rusnak, and continue to refer friends. The people and service at Rusnak BMW are fantastic and we are not easy to please. Our service advisor, Robert Hull, is one of the kindest and client oriented professionals we every worked with.
Business response:
Thank you so much for your loyal business and your recommendation! We are honored to earn that from you! Robert is an exceptional service advisor, and we are lucky to have him on board! Thanks again! - Ken C., General Manager
even though Santa Monica BMW is closer to me, I always go to Westlake to see Art as I have for years. fast and friendly service
Business response:
Thank you Nancy, for the great review! We are lucky to have you as a loyal customer! We look forward to working with you again! Ken C., General Manager
Really friendly and informative. Our salesman actually knew more about the product he was selling then we did , When we asked a question he was able to answer it . Our financing was simple and not long and drawn out. We were presented options for additional maitanance plans or warranty options . We chose what we wanted and never felt pressure to buy everything. When we were ready to go some one helped us feel comfortable with the vehicle so when we drove away we didn't feel lost with a bunch of new technology. Great experien... read more
Business response:
Thank you for the great review! I'm so happy to hear that our team was able to provide you with such a thorough and efficient purchase experience! We hope to work with you again in the future! - Ken C., General Manager
Our experience at your show room was very professional and polite. Andrew is an excellent salesperson and we really appreciated his experience and patience. We will gladly recommend your to our family and friends.
Business response:
We are honored to earn your recommendation! Thank you so much for the great feedback regarding Andrew and our team. Congratulations on your purchase! - Ken C., General Manager
Mr. Bob Martin was my Service Advisor and he provided the best service ever received from a BMW maintenance Advisor. Thank you for employing such wonderful people. Sincerely, Daniel Manfredi
Business response:
Thank you so much for the kind review! We are lucky to have such wonderful people like Bob on board at Rusnak BMW! We hope to work with you again in the future! - Ken C., General Manager
My recent visit to the BMW service center was friendly, efficient and effortless for me! My service consultant took the time to explain what would be done to my car and what would be done during future appointments.
Business response:
Thank you for the kind review! I am happy to hear that your service experience with us was a great one, and look forward to working with you again in the future! - Rusnak BMW Management
Quick and efficient with courteous staff that made the service appointment effortless. It reinforces the reason for buying from Rusnak as it isn't always about price. Customer satisfaction in its best!
Business response:
Thank you for the wonderful feedback! We work hard to make each and every one of our customers' experiences exceptional. We look forward to working with you again in the future! - Rusnak BMW Management
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 10:00 a.m.