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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Two weeks ago I visited the Certified Pre-Owned facility at Rusnak in the Thousand Oaks Auto Mall. I searched the BMW USA pre-owned listings and came across a 535i. An appointment was confirmed with Claude Cantin and the journey began. By my choice, the sales process took eight days from the appointment to the first test drive on to the pick-up of the car. Throughout the entire time my conversations with Claude were professional and service oriented. The negotiation was painless and I can say that I would recommend Rusnak BM... read more
Business response:
Thank you for the wonderful feedback, Norbert! It's great to hear that Claude made your car-buying experience such a positive one here at Rusnak BMW and we'll be sure to pass along your kind remarks. We truly appreciate your business and we look forward to taking care of any future needs that may arise! Congratulations on your new BMW! Best Regards, Ken Christ, General Manager
After just starting a new job, I was finally ready to jump into my first premium vehicle. The entire staff, especially my "client advisor" Claude Cantin, helped me move easily through the entire process perfectly in a completely helpful and professional manor. I would HIGHLY recommend Rusnak BMW and especially Claude Cantin.
Business response:
Wow, thanks for taking the time to leave such a wonderful review, Stuart! We are thrilled to hear that Claude went to great lengths to meet all of your needs and I'll definitely pass along your kind words. We truly appreciate your business and we look forward to working with you again in the future! Best Regards, Ken Christ, General Manager
I have purchased three, soon to be four, vehicles from Mark Weisburg at Rusnak (and my sister just bought a vehicle from him as well). I truly believe it is the best buying experience anyone can have! I have had other BMW dealerships take my money to order cars and never order them, refuse me service because I was too young to buy a BMW(their exact words) without knowing my age (in my 30s) and completely ignore my need for help when trying to look at vehicles. Mark and the staff at Rusnak are wonderful! They make the buying ... read more
Wonderful experience and professional staff!!! Everyone involved with my wife's purchase was absolutely the BEST!! We recommend them. Ken Christ and his staff know what exceptional customer service is all about..
Business response:
Thanks for the awesome, five-star review, Jack! I am so honored to hear your praise for Ken and our staff and I will be sure to pass it along to everyone here. Thank you for your business!
I had the best car buying experience at this dealership. Every person that offered to help me was pleasant and extremely hospitable. They made my experience so easy and without any stress. They did not push or play any games and were great at making real conversation in order to get you into the car you want. I cannot say enough about this dealership and was greatly surprised from the moment I walked in until the moment I walked out. I had a great day at this dealership and cannot believe I never knew this branch existed unt... read more
Business response:
Thanks for the great review! We are pleased to hear our team made your experience so easy and stress-free, as we know car buying can be overwhelming sometimes. Please let us know if there is anything we can do for you in the future and we hope to see you again!
We planned on stopping in just to window shop but by the end of our experience we made a purchase! David greeted us when we arrived showed us a couple of vehicles and took us for a test drive. He was very professional, knowledgeable, & friendly. He did not pressure us and made us feel at ease. He was great! he was very thorough and explained process to us in detail. Diana in financing was a doll. She was extremely organized and helpful. Our dealing with Russell was excellent as well, he was extremely knowledgeable and took h... read more
Business response:
Thank you for taking the time to leave such a positive review. At Rusnak BMW we strive to deliver an exceptional customer service experience to every single person who walks through our doors, regardless of the reason. We are happy that we did just that for you. Again, thank you for leaving the 5-star review and we hope to have the opportunity to serve you again in the future.
I had the pleasure to deal with Jeff Kaltman (internet sales manager), All I can say is that he exceeded my expectations, he responded promptly to my questions and was able to squeeze a test drive in his busy schedule. When I went to the dealership (Rusnak BMW) he had a list of all the cars that were in my price range and how it was going to impact on my down/monthly payment. He was upfront about the price and offered the best choice based on my needs. I highly recommend him.
Business response:
Thank you for taking the time to write a review and share your experience! We appreciate all reviews we get from our customers! We are so happy to hear you were able to find a car as quick and seamless as possible! We know how daunting it can be and we strive to make it as easy as possible for our customers! Congrats on your new car!
I have bought several new cars over my life, and I can say this was the best experience I have had in purchasing a new car. Jeff Kaltman is extremely professional and courtesy, and really enjoyed the entire transaction I did with him. I would highly recommend Jeff and the Rusnak Dealership. Paul
Business response:
Hello Paul, thank you for taking the time to share your review! We are so happy to hear that you had such a positive car-buying experience with Jeff. We appreciate your business and we look forward to working with you in the future. Enjoy your new car!
I usually buy/lease my cars from Bob Smith BMW but my son had such a great experaience with Rusnak, that he set up an appointment for me with Jeff Kaltman at Rusnak. I'm so glad that he did. Jeff was wonderful to work with, very helpful and friendly. He found the perfect car for me, no hassles, and I didn't have to spend hours and hours at the dealership. Darren Evans with financing was equally helpful and wonderful. He made the process easy and painless. The entire staff at Rusnak has been friendly, gracious, and helpful! I... read more
Business response:
We truly appreciate you taking the time to leave a 5-star review of our entire dealership. We are really glad that you recognize our efforts towards customer satisfaction as we work very hard to make sure each and every one of our customers’ needs are met to their fullness and that they thoroughly enjoy their experience here at Rusnak BMW. We look forward to serving you for many years to come!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.