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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I had an excellent service call for a repair and it was found that I needed repair for an oil leak Arrangements have been made for further service next week I am very happy with the honesty of all parties involved My service advisor was excellent!
Business response:
Thank you for the great feedback! I am happy to hear that your service experience was exceptional, and that we have been able to help you resolve the problems you faced. We look forward to working with you again. - Rusnak BMW Management
Claude my salesperson at Rusnak BMW was great we all know buying a new car can be a tedious and take a long time ,Claude made this the best car buying experience I've ever had and did his best to get me out the door and in to my new car as quickly as possible.
Business response:
John G, We want to thank you for writing such an amazing review of your experience with Claude. He's a great asset to the team and we're glad you had such a great experience with him.
Renee Norris was an excellent advisor, the service was done promptly and very well. I had the option to have only the required items done and I decided to put the 'recommended " items off. Back at home my wife convinced me to include the 'recommended' items right away, and I told Renee Norris over the phone to have it all done. And so everything was done all at once. The car runs fine.
Business response:
We work hard to respect our clients' time. Thank you for taking a moment to write this review and for choosing Rusnak BMW to have your vehicle serviced!
Was in the market for a used BMW 528. Drove past Rusnak and saw 2 528's which peaked my interest. My 12 yr old and I got out to take a closer look, sales man CLAUDE CANTIN immediately greeted us and told us all about both vehicles. The dealership was closing in 5 minutes so I asked Claude to email info on both vehicles and i'd come back in the a.m. Claude sent me the info within 10 minutes for me to review when i got home. My son and I walked in the next morning, Claude greeted my son and I by name and we quickly took the ca... read more
Business response:
Thank you for the wonderful review of your purchase at Rusnak BMW, Mario! I am glad to hear that your buying experience was quick and easy from the beginning with Claude to the end with Reggie. Congratulations on your 528! I hope you and your family enjoy it for years to come! - Rusnak BMW Management
Mark was very patient and helpful. If not for Mark we would not have purchased a vehicle much less considered your dealership. We were recommended Mark by a friend who has shopped multiple BMW dealers and is a long time Rusnak customer. In the end though, Mark was the factor that got us to walk into your dealership would is 50+ miles away from our home.
Business response:
Thank you for writing us such a great review! We're glad you had such a great experience and hope Mark helped make us worth the drive. Thank you for choosing Rusnak BMW!
It was truly a relief to be met by a woman who was patient and willing to work with me..My car was dying right in front of the dealership. So thought I would see if you had any mini coopers. Since you didn't and I had to have a car. We began on a journey of all the possibilities. In 4 hours we had finished shopping and all the work was done so I could leave in a 2015 Honda Fit. What a joy it has been. Bruce Lee was also patient and willing to work with me.
Business response:
Thank you for the great review! I am glad to hear that your experience was such a great one! Enjoy your new Fit! We look forward to working with you again in the future. - Rusnak BMW Management
It's so nice to go to look at a car, get help from a sales expert and not be brow beaten into buying a car. Vitaly Sklar was great to deal with. No hassle no fuss and attentive without being over the top. A few days after I purchased my car I went to work. I parked under a tree and a bird did what birds are inclined to do only this bird excelled at it. I could not remove some of the marks. Naturally I was upset, I'd had my car for four days. I called Vitaly and he told me to bring it down. I felt that he genuinely cared abou... read more
Business response:
Thank you for the review! Taking the time to share your experience with Vitaly with DealerRater means a lot to us! We're glad you could get the car sorted out too. It would have been a shame otherwise!
My service rep Renee Norris and mechanic Chuck Lamb are the best. I trust them and they always go the extra mile to make sure all is taken care of.
Business response:
Thanks, Charlie! At Rusnak, we want to make sure to go the extra mile, so that you can too. Servicing your car is an important part of the ownership cycle and we like to pay special care to it. We look forward to the next opportunity to work with you.
Effortless experience and Eric Madden is fantastic and would recommend him to any person I know who wants to buy a BMW. He is very professional and very fair
Business response:
Thank you for the review, Pammy! We appreciate the praise, we're fans of Eric too. Thank you for the opportunity to work with you, we look forward to the next!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 10:00 a.m.