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BMW
- Automotive
- Thousand Oaks, CA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Estimates are always over the roof. Often, several trips to the dealership required in order to complete the job properly. Even though I always leave my callback phone number, service adviser never calls me back when the work is completed. Expect to receive second rate service if you didn't purchase your car from them.
I have never dealt with such a rude salesperson in my life. I should have walked, but they had a very rare 6 speed. I felt so bad about how I was treated that I called the General manger Ken Christ. I knew as soon as I talked with him where the arrogant jerk attitude came from. It took him 3 weeks (!!) to finally contact me after I called literally 10 times. Ken never apologized for his rude salesman, and always seemed distracted and like he could not care less. I told him I was a returning customer (!!) and had never been t... read more
AVOID servicing your car here. They will KISS your ass if you have a warranty to keep you coming back. After that...they are rude and will RIP you off. Bought a certified pre-owned BMW 3 years ago from them and purchased extended warranty. Under warranty, had both seat mechanisms, all door locks, alternator, AC accuator (spelling?)fixed at less that 50000 miles (FYI: this is my first and last BMW). This summer took it in for a mini oil change one week before my warranty expired because an oil warning light was on and was tol... read more
Horrible experience with the internet sales department. Even if they had the perfect car for me, I would never buy it from them. I was on the market for a used BMW, got there, and they were rude the entire time. The vehicles I did look at were a mess. I gave my business to a different dealer. I've bought plenty of cars, this place was by far the worst experience I ever had.
Crappy service, crappy service people. I bought a 750Li and like any BMW had some problems. Brought it in many times without sucess fixing it. Had one of the little retards argue with me about the thing - little bastard never even read the manual, which I pointed out to him to get him to fix the problem. Eventually I did get my problem solved half way through my 24mo lease. Brought the car in to service for 15K miles and as I was driving away the low washer fluid warning flashed me. WTF they can't even check the damn fluids?... read more
After dealing with Rusnak for 3 years - I will go OUT of my way to stay AWAY from them. HORRIBLE, HORRIBLE service. Last experience I was shuffled from one "service" person to another and stood around for over 40 minutes waiting for the "next" service manager. They had already taken my car back and left me standing there. Absolutely pissed by that time, I tracked my car down in the back lot and LEFT. (Which is interesting in itself as no one tried to stop me from taking the vehicle. How did they know it belong to me?)
Extremely poor and arrogant customer service in the service department. calls not returned, extremely long times to have a car repaired and no real caring on the part of Rusnak that they are such poor overall performers in service.
They are piranhas, only going for the money and uncaring about everything else. Avoid them. I got a certified pre-owned coupe from them and the engine warning light would regularly come on for absolutely no reason and I'd have to take it back every time to get it reset. Very bad experience, ended up getting rid of that car.
Bought 2001 540i Sport. Beautiful car. BMW Certified to 100,000. Was told that the car had just had a Phase II service, early @ 45,000 miles. Bring back for oil every 15,000 miles and no major service again until 90,000 miles. After purchase, battled big time to have agreed items fixed, and had very poor support. Took car into Valencia BMW @ 60,000 miles for oil change, only to find out Phase II service was never done. Webber investigated by asking salesmen Stratmeyer and Prince, and they told him they didn't remember tellin... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.