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BMW
- Automotive
- Bloomfield Hills, MI
About this business
Location details
4065 W Maple Rd, Bloomfield Hills, MI, 48301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
"Amazing service! Everyone was so friendly and very..." Amazing service! Everyone was so friendly and very knowledgeable. Beautiful dealership. Next day appt, did a quick fix on my headliner until they get the parts in to replace so I can use the top for a day or 2 when the parts come in.
Business response:
Bonsai, thank you for your kind review; we are happy to pass along your comments to the team here at Erhard BMW of Bloomfield!
"Mike Hood was excellent. The problem was defected and..." Mike Hood was excellent. The problem was defected and fixed on a timely basis. I was delighted to find out that the work was covered under warranty.
Business response:
Otto, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Erhard BMW of Bloomfield.
"Always a great service experience! Chen Yen is outstanding!" Brought in the car for a persistent Engine Check Light sign, Chen accommodated my service without a prior appointment, and promptly completed the service. As always great service, great environment. I have owned 4 BMWs since 2007, and have found Chen to be the best service consultant ever, among the two dealerships I have gone to over the years. He is very courteous, very knowledgeable and very professional. Overall great experience at a very organized service loc... read more
Business response:
Prakash, reviews like this give us motivation and help us ensure we provide high-quality care.
"Great Experience!" Had a great experience with Ezekiel!! Very professional!! The car is beautiful and the dealership had excellent customer service and explained everything with my new car in great detail!!
Business response:
Hooveti1, we're glad you had such a wonderful experience with us!
"Rear tire problem" Call at time of opening. Was told to bring the car in with no appointment. Upon arrival the service team took care of the issue promptly and with no issues. Was out in an hour with new tire and clean vehicle Service was excellent.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
"The service at Erhard BMW is always superlative. Their..." The service at Erhard BMW is always superlative. Their service advisor Ryan Cornell is the ultimate expression of professionalism. They made an appointment that they honored at the assigned time and completed the work efficiently and the car was returned in perfect condition and clean!
Business response:
Mlcmd, we're so glad that we were able to go above and beyond your expectations!
"Our sales guy Bill was awesome! He answered all calls and..." Our sales guy Bill was awesome! He answered all calls and was on top of the paper work in a timely manner!!! Even made us laugh a few times....which always helps!!!
Business response:
Ladee, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
"My visit was impromptu due to a Chassis notification..." My visit was impromptu due to a Chassis notification indicating service. Ryan (service dept) kept me informed. Car was kept overnight. Satisfied with experience for this visit.
Business response:
Hi Jnaser, thank you so much for your positive comments about Erhard BMW of Bloomfield!
"The price the car the maintain, the time evry thing..." The price the car the maintain, the time evry thing related to my deal in this dealer was perfect...all papers , payment , deals warranty..they explain theoretically and practical (its mean they show you the point that they explain on paper before you sign anything...they deserve to represent BMW dealer....Good luck and best wished ...the sales Andy who took care of me and he kept communicating with me for any change in the car price......good luck for him also.
Business response:
Shant Seferian, we're glad you had such a wonderful experience with us!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,083 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.