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BMW
- Automotive
- Bloomfield, NJ
About this business
Location details
425 Bloomfield Ave, Bloomfield, NJ, 07003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The worst BMW dealership in NJ. Service team is now predominantly staffed with people that have limited technical skills and poor customer service skills. The focus is on making money on each customer. Service advisors that actually knew what they were doing left. I will not go back there again.
Business response:
We would like to start by assuring you that ever member of our service department is a certified BMW technician. Our service department truly cares about getting our customers back into their BMW as smoothly as possible. We did recently go through some staffing changes to improve our customer service and customer satisfaction.
Took my X5 in here in October to have a faulty console that needed to be replaced. Jin told me the problem was identified and that the part was on order. Fast forward three months later to find out the part was never ordered, but was told by Tom Cueman that he will get it in. Fast forward again by two weeks, and the part still never made it to the dealership. Keep in mind that this is a little piece of plastic, not some special order part. To aggravate matters, Bloomfield won't disclose what part needed to be ordered with an... read more
My 528i was tow there for auto body repair due to accident. Its been there for 2 weeks now. I was told my car will be ready middle of last week. Today I called and I was told they are still waiting for the part to come in. I never receive any phone call for update about my car. I have to call few times in order to get information about my car. The receptionist told me I can call the sub-auto body myself to find out more about the car. AFAIK, I paid BMW of Bloomfield for repair, I don't need to contact third party sub myself.... read more
ALL BMW M CARS OWNER AVOID THIS DEALERSHIP AT ALL COST!!!UNLESS YOU WANT A MASSIVE ACCIDENT ON WAY HOME ON GARDEN STATE PARKWAY!!! TODAY NOV 27 2012 I HAVE DECIDED TO COME TO BMW OF BLOOMFIELD TO SERVICE MY 2012 BMW M3... WHICH WAS A BIG MISTAKE !!! I'VE ARRIVED AT THE DEALER AROUND 7;40 PM FOR THEM TO HAVE A LOOK AT MY CHECK TIRE PRESSURE LIGHT. DAY BEFORE MY TIRE WENT FLAT SO I USED A M MOBILITY KIT THAT ALL M CARS HAVE SINCE THEY DON'T COME EQUIPPED WITH RUN FLATS OR SPARE WHEEL. BEFORE ARRIVAL I CALLED AND ASK IF THEY BE... read more
CONCLUSION: - Don’t repair here - 30 days for a bumper replace/repair, still not complete, added scratch on my bumper - Falsely told my repair was complete and to pick up my car 3 times - Added damage to my rear bumper (which has since been compensated) - NOT a BMW Certified Collision Repair center I took my car with the repair unfinished and added damage after I was told it was ready for the 3rd time after the car was with BMW of Bloomfield for 30 days. I submitted a claim for the added damage and they acknowledged the issu... read more
7:30am service, told 2-3 hours, called several times after 1:00pm @ 7:30pm said ready, work not completed, tried charging. Rude Service mgr
Business response:
We have identified the cause of this issue and are working to prevent it from happening in the future. Thank you for your time and comment. Greg Holway General Manager BMW of Bloomfield
I wanted to test drive a car. The girl at desk was looking for someone to help me. everyone around said they were busy. some of them were busy smoking. a never got a price or test drive. There was a man name Gorden with customers who said he would help me when he was finished. everyone else ignored me. I had to walk through smokers to get back in my car. I paid to park for no reason. i purchased at another establishment same day. update: general manager reached out to me with what,I feel is sincere apology. Customer service ... read more
Business response:
Thank you for taking time to reply, the experience you had was unacceptable and we will make correction to prevent this from happening in the future. Best of luck with you new car. Greg Holway General Manager BMW of Bloomfield
I made an appointment to see a specific used car. My name was plastered on video monitors for appointment. This is the dumbest idea car dealerships have had yet. The last thing I want is for my name to be anywhere without my permission. Even with the appointment, I had to wait for quite awhile and then they didn't have the car pulled out. I complained and they said it would be 5 minutes. It was nearly 20 and the salesman had help. What is the point of making an appointment? The worst though is that the salesman's breath and ... read more
Business response:
The General Manager responded to this review and made up for my time and bad experience. He has redeemed my faith in car dealerships and customer service. He actually cares about the customers. I never thought anyone would ever even read this, let alone address it. The GM responded and did what he said he would do. I am amazed. When I am in the market to buy a car in the future, I now would consider this dealership again. The GM here has really impressed me. I sincerely thank you for the accessories for my BMW!!
I was looking to buy a 2008 bmw 535xi CPO by searching online extensively. I found BMW of Bloomfield has one that seems good deal to me, so I send in request for more information and asked for a quote for my trade in. The sales representative responded my email shortly, but quoted a surprisingly low number for my trade compared to quotes from other dealers. I responded asking for reason and mentioned quotes from other dealers. I told him I live quite far from Bloomfield so I would like to at least have the idea of the bottom... read more
Business response:
When notified of this issue we contacted the customer immediately to correct the problem caused by our staff. The customer did purchase car elsewhere but is currently considering the purchase of an extended warranty from BMW of Bloomfield. Greg Holway General Manager BMW of Bloomfield
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,541 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.