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BMW
- Automotive
- Bloomfield, NJ
About this business
Location details
425 Bloomfield Ave, Bloomfield, NJ, 07003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Had the distinct displeasure of having my car's first service performed at Bloomfield BMW today. This service was quoted as taking approximately two hours... It amounted to essentially an oil change and inspection. My wife and I dropped our car off', on time, at our scheduled appointment of 8AM. At this time we met with a customer service(CSR)rep who informed us he would call when our vehicle was completed. We also corrected some personal information which was incorrect in their computer system, an old home address and email... read more
Business response:
Thank you for providing us with this valuable feedback regarding your recent interaction with our Service Department. I truly regret to hear that your experience was less than satisfactory. Your continued satisfaction is of the utmost importance to us and I apologize if you were displeased with the level of service that you received. I would really like the opportunity to speak to you about this and discuss your visit in greater detail if you could call me at (973)780-9485. Thank you for bringing this to my attention. I look... read more
Lowball trade in want to leave details till the end, kept hanging on, changed price of car in showroom versus online....never again..all my friends also warned opportunity cost for dealership 300k
Business response:
Thank you for providing us with this valuable feedback regarding your recent visit to our dealership. I regret that you experienced less than satisfactory service. I would really like to discuss this with you in greater detail and figure out a way to make things right, if you could call me at your convenience at (732) 996-9921. Thank you for bringing this to my attention. I hope to speak to you soon. Sincerely, Tim Horn
Completely mislead and overpaid for a CPO BMW which should never have been sold as certified. I will never recommend this dealership for any reason. The service manager told me to call a different dealership to get answers. It was the best service I've received from them since the salesman helped me find a great, lunbeknownst to him misrepresented by the certification dept,) - car. Since the moment papers were signed they've excelled in giving the runaround and the art of evading customers. There are a number of great BMW de... read more
Business response:
Thank you for letting us know about this. I truly regret that your experience with our dealership was less than satisfactory. I would greatly appreciate the chance to talk to you about this and try to work things out, if you could call me at your convenience at (732)996-9921. I appreciate you bringing this matter to my attention, and I look forward to hopefully speaking to you soon. Sincerely, Tim Horn
I went there with my wife to look at a BMW X5. The car is for her. While I was very candid about my credit situation, they assured me that they would get a deal done for me. Went there on a Saturday and they told me that the credit people for BMW USA were not in till Monday. I was initially declined, but the finance guy assured me that he could help us, and that he would call me on Monday. No one called me back on Monday. Left several messages for our salesman who I guess lost interest in us since we weren't ready to make a ... read more
Business response:
Thank you so much for taking the time to write this review and let us know about your recent interaction with our dealership. I regret that your experience was less than satisfactory. It is never our intention to not follow up and I apologize that your calls were not returned in a timely fashion. Your satisfaction is very important to us, and I would really like the chance to try to make things right. Please call me at (732) 996-9921 at a time that is convenient for you. Thank you for bringing this to my attention, I look fo... read more
Had an appointment with CA Howard Wu, a typical salesperson, only worried about his needs rather than customers. He obviously was not paying attention to what I said and not nice and patient to answer my questions about car features. worse, info he provided was conflicting. Always ignore my voice messages and never call me back if he missed my call. Frustrating customer service. NEVER deal with him and this dealership again!
I bring my 2012 5.28i for service due to concern with brakes. after keeping my car for over night, next day receive call from service adviser that my front rims are bend and rear tires are worn out. I have less than 28000 miles on car and i bought brand new. estimate was over $2000. I didn't approve any repair. I bring my car next week to BMW of Tenafly. They notice that breaks are bad again. They replace break without any charge since car still under 4 year mfg warranty. Try to call service manager last 2 days, no response.... read more
Horrible!! BMW of Bloomfield is the worst location in the area! I will never again go there again, their custom service rude and unhelpful, its seem like they are doing you a favor talking to you or doing anything extra. They have no understanding what is good customer service is, when you ask for management they always try to find a reason not to talk to them. I would really like to tell this to the management of BMW of Broomfield, they absolutely ruined a perfect image of BMW company for me. Never again you will see me at ... read more
Business response:
Thank you for taking the time to leave your feedback; however, not what we like to hear. At BMW of Bloomfield it is our top priority to deliver exceptional customer service and we'd like to reassure you that your experience is out of the norm. We'd like the opportunity to discuss your interactions with our staff in hopes to make internal improvements to better overall customer satisfaction. At your earliest convenience, please reach out so we can discuss this matter in detail and hopefully make amends. We look forward to hea... read more
What a nightmare having to deal with service department at this dealership. Terrible customer service! After countless trips to the dealership, the car was returned after fixing the problem with suspension but I found out later that air conditioning fan was not working. And the unpleasant attitude that we were shown at the dealership after reporting that was a bonus. My car was towed in to this dealership because of pothole damage. Unfortunately, it was the closest one to where the car broke down. It took them two weeks to f... read more
I have to wait over 3 hr for service and loaner car and I have problem with engine and have appointment with loaner car , by time drop off my car sorry no loaner car , I have luxes do service any time they do have available loaner any time and their service only takes 1hr
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,541 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.