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BMW
- Automotive
- Bloomfield, NJ
About this business
Location details
425 Bloomfield Ave, Bloomfield, NJ, 07003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Service for alignment" Corey promptly checked me in & set up service. Loaner process was smooth and friendly. Bird poop on driver and passenger side when picking up not cool.
"Came in for slow tire leak " The service advisor had me out of there within 45 min. The staff was help ful and had snacks for my daughter to pass time
"Ended up hating BMW altogether." I arrived at 7pm after booking an appointment, an hour to close. Waited for 15 minutes and was ‘assigned’ a salesman. I was there to buy a used car. When asked for a test drive, I was told I would get a test drive if only I would buy the car! Why would I test drive if I am going to buy it anyway? . I was asked where I worked, how I would like to pay for it etc. When I said I wanted to buy it out cash, I was asked to checkout new SUVs! The sales guy Mark was impatient, manipulative and patron... read more
Business response:
Dear HW, I am very sorry to learn of your experience. I hope you will accept my apologies on behalf of all of us at BMW of Bloomfield. I would consider it a personal favor if you would call me so I can learn the details of your visit here. My direct dial number is 973-780-9501. Sincerely, Bill Finsiliver General Manager
"Unprompted service" I had to bring my car in for unscheduled maintenance. Although, we waited time for the return of ky vehicle was long, it's running smoothly.
I call for service because I saw a head light malfunction sign. Angelo picked and was upset because have little knowledge about what is going on. He said he is trying to help me, like he is doing me a favor....no Angelo, I can go to another dealer.
Paul Wilman was very helpful at first but only lasted until I solved the puzzle. After test driving the car, I heard a clicking noise coming from the engine. Car only had 200 more miles until the warranty was over and when I asked questions about it, Paul got really uncomfortable. It seemed like he just wanted to sell the car and didn't care if something was wrong with the car or not. When I decided not to go forward with it, he said and I quote "YOU JUST WASTED MY TIME. NEXT TIME EDUCATE YOURSELF AND DON'T WASTE MY TIME". I... read more
this place is a monstrosity...all around. from sales to service they're the most incompetent dealership i have ever purchased a car from and i have no idea how they continue to stay open..not even fixing the issues with a NEW vehicle they sold me. I honestly think they just find anyone looking for a job and hire them without even looking at credentials. They about screwing anyone just to make a $
they don't return calls, they make you wait long periods of time , the receptionist is nasty and the communication is poor .. i had to wait days for call back and im extremely disappointed ..
Business response:
Thank you for this review and feedback about your recent experience with our dealership. I regret to hear that you were not pleased with the level of service that you received. I apologize for any inconvenience this has caused you, and I would like to try to make things right. Please call me at (973)748-8200 so that we can try to make amends. I appreciate your candor and hope to speak to you in the near future. Sincerely, Chris Chang
Worst service ever. I took my car on a Wednesday , they told me that they will fix my car is come pick it up the next day. Thursday I kept calling since morning no one answered left messages no one got back to me. Friday I called again they sent me an email saying what was wrong with the car. All I wanted is for them to fix the door. They told me no problem they will be done that same day. Till now is Monday and they are telling me it won't be done until Thursday they keep on changing their minds. You have to keep on calling... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,541 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.