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BMW
- Automotive
- Bloomfield, NJ
About this business
Location details
425 Bloomfield Ave, Bloomfield, NJ, 07003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Called the dealership several days ago to arrange a visit and a test drive. Arrived for my 11:45 appt on time and was introduced to a sales associate. It was clear that none of the information I gave earlier this week had been communicated to the sales person, so I reiterated my interest and confirmed my desire to test drive a 7-series. I was informed that it might be a 15 minute wait while they located the car. After waiting for a full hour, during which I was given no updates, I informed the desk staff that I would have to... read more
This has to be my worst experience with a car dealership. STAY AWAY - PERIOD. I was contacted initially by Amy Macartney who seems to have pulled my contact details from their sister dealership of BMW of Freehold. She kept on insisting over the call that she can beat the price of any dealership in NJ and I should go to her with the lowest price I am being offered at other dealership and she'll beat it. I repeatedly asked her to give me a quote like the other dealerships which she always avoided. When I told her that I wont c... read more
My VANOS was replaced in June this year. The next day the car overheated because a coolant hose was not connected properly (car had to be towed for this). This week I had to have the water pump and thermostat replaced. Initially they wanted to charge me $1733 (before taxes) for this with an oil change ($145) and the diagnostic test ($89). I ended up paying $1291. How can they start at $1850 (with taxes) and end at $1300? My point is they first try to rip you off. Today my car is back in the shop because on the 2nd time I dro... read more
Business response:
Dear Johan, I want to first thank you for taking the time to provide us with feedback from your recent visit to our service department. However, I want to sincerely apologize for the poor experience you had. I can assure you that the scenario you have described is uncommon as we focus on providing quality service at a low cost. If you could, please contact me at your earliest convenience so I my learn more about your situation. I would love the opportunity to personally help fix this problem so I may regain your loyalty. Aga... read more
Worst customer service ever!! I took my car in with mist coming in the left headlight and bad left door panel. The service rep (Trevor) told me that I probably hit my car somewhere which could be the reason for things going bad on the left side of the car. I had to literally provide the pictures with dates when the headlight and door panel was last worked on by them and it wasn't done correctly. Then after the car was serviced I found out that the headlight stopped working completely and I asked him to fix it. He was just to... read more
Business response:
First, I would like to acknowledge that the service management has changed here to improve customer satisfaction, and we have seen great improvements in the customer satisfaction of the dealership. I discussed your situation with my service manager and while we would like to work on your headlights, the technician working on your BMW discovered water coming in through very small drill xxxxx, once we discovered the problem was due to modifications that you had made to your headlights at an uncertified repair facility, your wa... read more
Spoke with the Parts Dept and the individual refused to give me a part number. Upon requesting a Supervisor, the individual laughed at me and transferred me. Thereafter Mark (Supervisor) informed me that they do not "Normally" give Part Numbers out. I asked him what is the exception since "Normally" they do not give out this information. He could not give me a reason and proceeded to give me an incomplete Part Number in order to get me off the phone.
Business response:
First, I would like to start by saying thank you for taking the time to write us your feedback and I want to assure you that your experience has not gone unnoticed. I would like to speak with your personally about your situation; at your earliest convenience please contact me at 973-748-8200. I look forward to speaking with you and restoring your faith in BMW of Bloomfield. Tim Taylor Fixed Operations Director BMW of Bloomfield
Today I've purchased a 2011 BMW 328xi. Paul did an outstanding job getting us approved! He was quick and efficient. All you want from a car buying expierience
Business response:
Thank you for taking the time to write a positive review! We are so happy to hear that Pawel was able to help you with everything you needed in an efficient manner!
It was Saturday the 10th May. I landed up at the dealership. I should thank Shahid to arrange for pick up from the Nj Train station. However apart from the pick, it all went wrong. It seems I was being manipulated to buy a X3 instead of the X1, maybe because of the 2015 model a few weeks away. It's ok that what salesmen are taught. However when I expressed my desire to buy a X1 that's when Shahid started behaving weird, he was not interested in even discussion or maybe he was late as it was already 6 pm. However he was rude ... read more
I would like to submit feedback on the lack of courtesy of the receptionist staff of late in this Service Center- I have been a customer with the Bloomfield Service Center for now nearly 8 years and it used to be a pleasure and a joy to walk in and be treated like a customer in the first 3 to 4 years. The last couple of times however I have had unfortunately bad service meted out by either the receptionist staff or the service personnel. On one occasion I had an appointment and I was made to wait while another customer who j... read more
This is the worst experience I have had. I went in for a nail in the tire, the tech "supposedly" removed the nail and patched the tire, while paying for the patch I saw that the work order had a different tire instead of the tire I asked to be worked on, when I mentioned this to Jeff, he told me that the tech put the description down incorrectly but the nail was removed and that everything was taken care of and not to worry. Well guess what ? the next day the air was low again and when I checked the tire, the nail was still ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,541 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.