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BMW
- Automotive
- Tucson, AZ
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
855 W. Wetmore Rd., Tucson, AZ, 85705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
BMW Tucson sales staff was arrogant and condescending. Save yourself the trouble and drive 100 miles north to Phoenix in order to deal with friendlier people.
Worst customer service expierence I have ever expierenced. Service manger needs to go to a refresher school on how to properly treat customers. She is extremely rude and unfriendly I recoomend not getting your car serviced at htis dealership you will regret it.
Hey dealerraterskc what's you website address?? This place is a joke. I went in for an oil service after making an appointment 3 weeks prior, show up and they tell me I didn't have one! How could I not have an appointment they were the ones that sent me an email reminder to make one in the first place! All this hassle for an oil change? BMW makes great cars but I would probably go for a different brand knowing how bad this place is. I ended up driving up to Chapman BMW in Chandler the next week to get the oil service (which ... read more
I have bought many cars from the dealers and never had to deal with such rude person in my life. I am not sure what the deal with this person was. The sales person on the other hand was very friendly. I refused to buy the car (which I was actually going to) just because how the manager was addressing with me. Horrible customer service experience.
I refuse to go to this dealer again for service or to look at new cars. They are clueless about customer service. I've owned BMW's for over 20 years and this dealership has no business selling BMW's. It's a disgrace! I've lived in other cities where the BMW dealership handled service and sales like true professionals. I could even count on little things like a decent cup of coffee and a loaner car or at least a ride home! The Tucson BMW dealership is a fiasco!
This review has nothing to do with the quality of the vehicle but instead the horrific customer service I received at this dealership. My salesperson, Reggie Stevens, was the absolute worse during AND after the sale. The demonstration and test drive of the brand new BMW X5 went well but after the appraisal of my trade-in (Lexus), the overall tone for the afternoon took a turn for the worse. I asked our salesman, Reggie Stevens, for the appraised value and he refused to provide this information. Instead, he commenced to expla... read more
I went to the dealership in the last week of dec 2009, was told the price of the car that i wanted is going to be 700$ a month. I called another dealership in phoenix and they stated that the lease deal on that car was actually half of that Then one employee told me after that they would still honor this deal, but when it came down to me actually getting the vehicle, they said,oops, sorry, we cannot do that , but let me offer the same vehicle to you at double the price. hahaha.
The worst customer experience I have ever had, I felt like I was was in a low end dealer with high pressure (TACTICS) and (THE MANAGER)Chris Conforte was talking down to me and insulted the salesperson right in front of me, if you want to buy a BMW please go to a real dealership in Phoenix. I bought mine at Chapman and was treated with respect not attidude,
Back in August I went to the new BMW Tucson as it's called now looking to buy an M3. The sales people are downright snobs. They think you're doing them the favor buying from them. I asked if I could test drive an M3 and they said no. "No test drives on M3's." They won't deal either, "we don't deal on M's." Funny thing is that the M3's on the lot were the same ones that they had in their inventory when I first check 3 months earlier. You'd think they would try to sell them. Screw them, I went up to Chapman BMW in Scottsdale t... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,522 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.