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BMW
- Automotive
- Tucson, AZ
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
855 W. Wetmore Rd., Tucson, AZ, 85705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Things are getting much better." I have been a customer of Tucson BMW since 2000, both service and purchase/lease. At first, everything went smoothly, However, it seems that service deteriorated with the takeover by AutoNation, Rarely did we see the same service advisor. Many were from Honda and I want someone familiar with BMW. We had a recent issue with a key and were told to make an appointment when it was not necessary. Early morning arrival, 40 mi round trip. Needless to say we were annoyed, However, we saw a large sig... read more
"A bad joke of a business " They are slow, rude, lie, and care less about the customer and the safety of the vehicle. Turning my experience over to law firm. I’ve never experienced such disregard for safety. The service manager needs retrained, that’s if he ever was to begin with. Huge turnover there so you never get the same person. They even told me one of the past tech I worked with was “shady”.... their own words....
"You could get your car back not completly assembled. " Brought X5 in for a diagnostic and a airbag recall. BTW the Service Advisor was very professional and helpful. On the other hand the service manager feels that they do not need to call you back. We had picked up the vehicle and discovered that the hardware was missing and the battery cover was not installed and sitting in the rear luggage compartment. Not a big deal, though it is not acceptable to pick up a vehicle after service and it is not completely reassembled. As ... read more
Brought X5 in for a diagnostic and a airbag recall. BTW the Service Advisor was very professional and helpful. On the other hand the service manager feels that they do not need to call you back. We had picked up the vehicle and discovered that the hardware was missing and the battery cover was not installed and sitting in the rear luggage compartment. Not a big deal, though it is not acceptable to pick up a vehicle after service and it is not completely reassembled. As well as the hardware is either sitting on the technician... read more
I've been to this dealership several times, as its the only BMW dealer in Tucson. I owned a 550i for about a year, and the interactions I had with support were mostly positive. But when it comes to looking at a new car, forget about it. I wanted to test drive a used 2011 M5. Its not the fastest car in the world (heck, by todays standards its quite slow), but I got some big run around from the sales about them not doing test drives with M cars. ??? How the heck will they ever sell a high performance car if a possible buyer ca... read more
February 27th 2017, Tucson BMW, I would like to give the highest rating for Lance Light the Sales man at the dealer…….An AutoNation’s dealer,,, I have bought from AutoNation’s before and had good dealings.. I bought a 2014 BMW 535d with about 28,765 miles with the original tires on at the point that Chapman BMW said the tires were below safe limits. BUT,,, I wish I could give the minus rating to the Tucson’s BMW senior management and used car manger, technicians who determined my “BMW Certified Pre-owned” car was 100% when I... read more
Please consider going to another dealership! The GM is well known to be arrogant with very limited knowledge. The way he conducts business is very embarrassing. The service department is not staffed with technicians who have adequate training. They replaced gaskets with the incorrect part causing leaks, they overlooked leaking and damaged struts and they left a cabin filter with leaves in it. This service was considered acceptable by the aforementioned GM. Auto Nation should be ashamed that this is occurring.
Recently visited the service department for a scheduled appointment with Ryan to have a recall issue addressed (new brake booster and master cylinder). I pulled into the service bay and parked just outside one of the offices which was occupied. I sat in my car for a few minutes, expecting someone to greet me. That never happened. I went inside to see the receptionist and asked for Ryan. Ryan came out of his office to greet me. Turns out his was the office I pulled in front of and we ended up going right back there. (could ha... read more
I'm not one to give people bad reviews, usually just keeping quiet, but this dealership seems to have a culture of "sales" being more important than the truth in their service department. I took my car in for service and was told I needed a new part which cost over $800 only to find out later that the part had been recalled and would be replaced for free. When I called to speak with Jade she wasn't there but the receptionist answering the phone looked me up and saw that it was indeed a recalled part for my car. When I spoke ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,522 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.